My power industry client based in Torrensville has an exciting full-time and permanent opportunity for an experienced Office Administrator to join their fast-paced office. This position manages a broad range of responsibilities in a small team environment of a Registered Training Organisation (RTO) focused on Trade Training.

This role requires exceptional customer service skills and the ability to manage commercial relationships through handling phone and email enquiries and completing administration procedures for course enrollments. The successful applicant will be able to think on their feet, be diligent, proactive and have the ability to prioritise their daily tasks to ensure efficiency and the best outcome.

Previous experience and operational knowledge of an administration/ enrolment officer role in a Registered Training Organisation will be highly regarded as well as exposure to the trades industry.

Your required tasks include:

• Answering customer enquiries in person as first point of contact, phone & email
• Enrolling students, invoicing for course fees and recording payment of student fees
• Assisting in scheduling courses and liaising with training staff
• Ensuring all reception and administrative processes are undertaken in an accurate and timely
manner
• Photocopying, printing, filing and creation of student manuals/learning resources
• Assisting the CEO and Compliance Manager in administrative tasks
• Prepare for, participate in and document continuous improvement strategies to improve
the quality of our service delivery
• Proactive basic marketing and promotion of courses to our marketplace/ social media
• Ensuring office and education procedures and policies are followed accurately and diligently
• Participate in, take notes and record business meetings
• Assisting with the management of an online eLearning Learning Management System once
operational (training provided)
• Assist in the preparation, cleaning and maintenance of classroom and practical training
room for learning
• Provide other administrative tasks and support to the team as required

Requirements for the role:

• Previous experience in a customer focused and administration role (essential)
• Previous experience in and operational knowledge of administration/ enrolment officer role in an
Registered Training Organisation (highly desirable)
• Excellent interpersonal skills and high-level customer service skills
• Happy and confident with a friendly easy-going manner
• Flexible, responsible, reliable, professional, able to work unsupervised where required
• Ability to develop and manage business relationships
• Skilled in use of Word, Excel, Outlook and other computer programs
• Excellent time and workload management skills
• Competent writing and data entry skills
• Valid Driver’s License, and cleared National Police Clearance to be provided on request

Due to the high volume of applicants, please apply online with your updated CV ensuring you meet the requirements of this role. Please call Kammy Lee on 8468 8035 for further enquiries, I look forward to your application and only shortlisted candidates will be contacted immediately.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.