16 jobs found in Oakleigh South, Victoria

Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Excellent opportunity to work for one of Australia’s leading Insurance SpecialistsWe are recruiting multiple roles within their inbound customer service team, day to day you will be responsible for managing inbound calls from members in relation to payments. The roles are to start on 15th November - 31st December and are full time working Monday - Friday between 8.30am-6pm with possible extension and temp to perm opportinies. Key ResponsibilitiesHandle inbound calls from membersProcess payments on behalf of membersBuild rapport with members Update and maintain member recordsManage internal relationships with business stakeholdersWork within SLA'sKey RequirementsExcellent written and verbal communication skillsHigh level of attention to detail and accuracyPrevious experience working within customer service Quick learner comfortable using multipe systemsStrong stakeholder management skills To ApplyIf this sounds like an opportunity you are interested in please follow the links online to apply or contact Hannah Ebers for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is the largest automotive financier in the country. They are well trusted by Australians, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.They are seeking full time and part time Customer Service Representatives, to join their growing business. Your usual day in the office will include: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesContributing to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality Who we are looking for? Someone with proven experience in providing the best customer service Someone who can listen, engage with and understand customers needsSomeone with the proven ability to problem solve and work under pressureSomeone who is tech savvy, and is comfortable navigating multiple CRM systemsSomeone who is self motivated and drivenand finally someone who has excellent communication and interpersonal skills This role would be well suited to someone who has previous experience in a contact centre environment, and is used to working with targets and KPI's. You must have the capacity to work between Mon-Fri, on a rotating roster between 8:30am - 7pm.Training will commence in January for 3 weeks, full attendance is required.Here you’ll enjoy a campus-style hybrid/agile working environment surrounded by natural green spaces with a gym, cafe, and plenty of free parking on campus. If this sounds like you, please apply now or email your CV directly to daria.savic@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our Client Continuing to lead the industry across Victoria, New South Wales and Queensland, our client boasts unprecedented success. Their successful Australian business supports home owners and builders alike. Focused on continuing to provide energy efficient solutions to their extensive and high profile client base. About the RoleIn this role you will be responsible for the timely and accurate coordination of all supply requirements for customers plus, the proficient order taking, clear and concise communication and liaison between customers, external and internal staff. About YouThe ideal candidate will have the following skills/ experience: A proven commitment to, and thorough understanding of the principles of customer serviceExperience within the manufacturing industry is desirable but not essentialWell spoken, articulate and positive when taking inbound callsA team player, with the ability to quickly build effective relationships with both internal and external teamsThe ability to perform well under pressure to achieve outcomesExcellent time management skills and attention to detailSound administrative and organisational skills with an ability to effectively set priorities and meet deadlinesGood computer literacy – proficient in MS Office and any CRM softwareApply TodayIf you are ready to take the next step, use the link below to apply. Please note this role is based in the office and requires you to be onsite Monday - Friday. Must be available to start the role within a week of being suceesful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is currently recruiting an exciting new opportunity for our client based in the South Eastern suburbs of MelbourneWe are seeking a responsible, organised and experienced customer service individual that has worked with KPI’s and targets to join their team. The team is very KPI and result focused who strive to build that ongoing relationship with customers. You will receive ongoing support from management to make sure that you can achieve your targets to the best of your ability.Reporting to the Customer Service Supervisor, you will be responsible for building and growing professional relationships with a variety of customers throughout their organisationAbout YouProven customer service skillsSales experience Strong communication and interpersonal skills, calm and respectful under pressure Positive ‘can do’ attitudeExcellent computer skills, Outlook, Microsoft office package, ExcelYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailApply TodayIf this sounds like your next challenge, apply Today using the link below or email your resume to Seda.Boylu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Due to continued growth, our client is seeking multiple collection officers to join their team and are offering flexible work from home arrangements. As a collections officer, your role primarily exists to maximise the timely recovery of debts across a range of different clients. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Day to day this role will see you: Handling a high volume of inbound and outbound calls Contacting and establishing connections with customers to negotiate the collections of outstanding fundsProviding a high level of customer service and acting as an advocate for our client as well as their clients, at all timesAdministrative and data entry duties such as managing emails and making file notesFollowing up on settlementsRecommending any further investigation/action required About you: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsTech literate, with the ability to multi task and work across multiple CRM systems Active listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve You have a can-do attitude, and are willing to give things a go More details: $48,000 - 55,000 salary + superAbility to work from homeMon - Fri, standard business hoursCommencing 29th November Cert IIII in Credit Management provided as part of on boarding PLEASE NOTE:Some of these roles will require you to have your own PC/laptop. Headsets will be provided.If this sounds like you, please APPLY NOW and don't miss your opportunity to work for an industry leader At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temp going onto Perm opportunity through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking a Sales Team Leader for these newly created roles that have a strong leadership and sales background and that thrive on achieving outcomes.About the role:Managing a team of 15 consultants that's growing rapidlySupporting management with daily tasks and duties Providing excellent customer support Supporting the team to achieve set KIPS Potential to go Permanent Competitive Hourly rate Ongoing support and training provided No cold calling!About you:Minimum of 3 year's experience in managing and leading a teamWorks well under pressure and effective time management skillsProven ability to coach to success and build high performing teamsAbility to motivate and lead teamsProficient written and oral communication skillsAbility to build relationships & work collaboratively with clients and organisational peersIf you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you well organised, passionate and customer service and enjoy admin duties? Full-time position available to join a not-for-profit organisation as Customer service officer. Randstad is currently looking someone with a positive can-do attitude, customer service and administration experience to join a growing team with a strong focus on culture and collaboration.Your new companyThis is a great opportunity to join a Not-For-Profit organisation in the small customer focused team. This position is newly created to help support the examinations and assessments team with customer service and administration. Located in the Melbourne CBD, just a short walk from Flagstaff station. Your new roleCustomer services responsibilitiesMain point of contact for candidatesProvide high level customer service to candidates and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerCandidate recordsMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelinesAdministration supportProvide administration as requiredSet up general office systems including filling system and database About you:Previous experience in similar role Experience in Microsoft office suitPositive mindset & can-do attitudeExcellent customer service skills Strong communication skills both written and verbalResilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf you are interested in this position please APPLY NOW or send your CV to emily.astbury@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

One of Australia’s leading e-Commerce companies is growing their teams! Their strategy is to provide customers with multiple ways to trade online regardless of location; with tools to assist in the growth of their business and the management of selling. Based in Melbourne CBD, at full-time hour capacity, this permanent role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The role:Permanent positionFull Time hoursHours vary between 8am - 8pm each day Your duties will include:Providing high level of customer service to incoming calls/email queriesProviding operational first line support to customersAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeExplaining Products thoroughly to customers The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyBe an effective problem solverIT knowledge is advantageous If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The roleDo you have a passion for supporting the community and are looking for your next career move that will offer growth within a supportive environment?Randstad are currently seeking career minded call centre and administration professionals to join our client from a State Government agency within their insurance and risk advisory departments. This is a great opportunity to take your career to the next level!The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and risk advice for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in insurance - call centre Strong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29th November 2021Temporary full time position 6-12 months - with the potential of going permanentRoster will be Monday through to FridayRotating roster 8:30am - 5:30pmCBD LocationApplications:If you feel your skills match the above criteria please attention to your CV in MS Word format to Angelique Kondovasis by clicking apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the various suburbs across Melbourne. Locations include Frankston/ Dandenong/ Burwood and Heatherton. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply nowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.