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10 jobs found in Altona, Victoria

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    • footscray, victoria
    • permanent
    • full-time
    About this companyAn established Transport and Logistics company based in the western suburbs of Melbourne has been experiencing growth across their network of business lines over the last 12 months. This company is known for their efficiency and breadth of experience and continue to provide innovative solutions to their customers with in a very competitive market. In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copying To be successful in this role, you will have:Manifesting experienceExperience within the transport and logistics industryFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvy You will have a forward thinking approach to customer service and will have a drive to work in a busy, fast-paced and challenging environment. As the face and voice of the company, you will be well presented with an outgoing yet professional & confident demeanour. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyAn established Transport and Logistics company based in the western suburbs of Melbourne has been experiencing growth across their network of business lines over the last 12 months. This company is known for their efficiency and breadth of experience and continue to provide innovative solutions to their customers with in a very competitive market. In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copying To be successful in this role, you will have:Manifesting experienceExperience within the transport and logistics industryFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvy You will have a forward thinking approach to customer service and will have a drive to work in a busy, fast-paced and challenging environment. As the face and voice of the company, you will be well presented with an outgoing yet professional & confident demeanour. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$28.00 - AU$30.00, per hour, + Super
    • full-time
    Ongoing contract opportunities through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking 2 professionals for these newly created roles that have a strong customer service background and that thrive on achieving outcomes.About the role:Contacting the warm leads that are generated through their website Providing excellent customer support Achieving set KPIS Potential to go Permanent Competitive Hourly rate Ongoing support and trainingAbout you:Previous experience working and achieving KPIS and targets 2-3 years call centre experience Excellent telephone manner Goal orientated and team playerDedicated and accountable If you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Ongoing contract opportunities through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking 2 professionals for these newly created roles that have a strong customer service background and that thrive on achieving outcomes.About the role:Contacting the warm leads that are generated through their website Providing excellent customer support Achieving set KPIS Potential to go Permanent Competitive Hourly rate Ongoing support and trainingAbout you:Previous experience working and achieving KPIS and targets 2-3 years call centre experience Excellent telephone manner Goal orientated and team playerDedicated and accountable If you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$55,000 per year
    • full-time
    Our client is Australia’s largest employee benefits provider and a part of an ASX listed organiation, which led the way for salary packaging in Australia across different industries. They have expertise in taxation, compliance, legal and marketing, They have a goal to educate Australians to do more with their money, and deliver real work and lifestyle benefits. They have a nationwide presence, and are seeking Customer Care Consultants to join their team to support their long standing client relationships. The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. They will also promote and educate customers on different products and services. Day to day the role will see you:Answering customer enquiries in a courteous and professional manner, both inbound and outbound.Educating customers on different products and servicesInvestigate customer complaints and provide resolution where possibleAssist customers with amendments to their accounts and assist with basic tax related enquires, calculations etc.Maintain a high standard of process and product knowledge including employer policies andguidelines.Work across multiple CRM sysemsAdhering to different aspects of workflow, such as switching from administration to phone calls as requiredMaintain and update records of every customer transactions To be successful in this role you will have/be: Previous customer service expirienceProfessional written and verbal communication and skillsStrong inter-personal skills with the ability to build rapport with customers over the phoneAccurate data entry skills with a high level of attention to detailProven ability to work to strict timelinesInitiative and ability to utilise problem solving skills to respond to complex customer enquiriesMore details:October 25th start dateFull-time Mon - Fri bewtween the ours of 8am - 7pmCurrently remote, full equipment provided. Once restrictions ease a hybrid working model is available (WFH/Office split)$55,000 salary packageCompany benefits for employeesFull training providedExcellent culture, with opportunities for career progression If this sounds like you, please APPLY NOW or email your most current CV to daria.savic@randstad.com.au along with a suitable time to chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is Australia’s largest employee benefits provider and a part of an ASX listed organiation, which led the way for salary packaging in Australia across different industries. They have expertise in taxation, compliance, legal and marketing, They have a goal to educate Australians to do more with their money, and deliver real work and lifestyle benefits. They have a nationwide presence, and are seeking Customer Care Consultants to join their team to support their long standing client relationships. The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. They will also promote and educate customers on different products and services. Day to day the role will see you:Answering customer enquiries in a courteous and professional manner, both inbound and outbound.Educating customers on different products and servicesInvestigate customer complaints and provide resolution where possibleAssist customers with amendments to their accounts and assist with basic tax related enquires, calculations etc.Maintain a high standard of process and product knowledge including employer policies andguidelines.Work across multiple CRM sysemsAdhering to different aspects of workflow, such as switching from administration to phone calls as requiredMaintain and update records of every customer transactions To be successful in this role you will have/be: Previous customer service expirienceProfessional written and verbal communication and skillsStrong inter-personal skills with the ability to build rapport with customers over the phoneAccurate data entry skills with a high level of attention to detailProven ability to work to strict timelinesInitiative and ability to utilise problem solving skills to respond to complex customer enquiriesMore details:October 25th start dateFull-time Mon - Fri bewtween the ours of 8am - 7pmCurrently remote, full equipment provided. Once restrictions ease a hybrid working model is available (WFH/Office split)$55,000 salary packageCompany benefits for employeesFull training providedExcellent culture, with opportunities for career progression If this sounds like you, please APPLY NOW or email your most current CV to daria.savic@randstad.com.au along with a suitable time to chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 8PM Monday to FridayStart date: November 3rd Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIs This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 8PM Monday to FridayStart date: November 3rd Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIs This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$28.00 - AU$29.00 per hour
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • tullamarine, victoria
    • permanent
    • full-time
    About this companyDue a positive change in restructure, my client is on the hunt for a sales & service driven Client Experience Coordinator to assist in reception, administration, service calls and client interaction.This position is ideal for a person who thrives on providing support to internal and external stakeholders and is seeking a long term fulfilling & valued careerSkills and experienceA minimum of 2+ years experience in similar roleProfessional phone greeting and sales support experience is essential!Good knowledge of customer service principles and practicesExcellent time management skills Ability to grow with the business and be company focusedThe ability to work independently and within a teamBenefits Training provided for the right personWork close to homeOnsite parkingOn-site cafeteriaGenuine opportunity to grow and develop your career with a leading Australian BrandAn opportunity to fast track your career and gain excellent exposurePlease apply directly by clicking apply now and submitting your resume in word format or alternatively please send your resume directly to bonnie.cauchi@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyDue a positive change in restructure, my client is on the hunt for a sales & service driven Client Experience Coordinator to assist in reception, administration, service calls and client interaction.This position is ideal for a person who thrives on providing support to internal and external stakeholders and is seeking a long term fulfilling & valued careerSkills and experienceA minimum of 2+ years experience in similar roleProfessional phone greeting and sales support experience is essential!Good knowledge of customer service principles and practicesExcellent time management skills Ability to grow with the business and be company focusedThe ability to work independently and within a teamBenefits Training provided for the right personWork close to homeOnsite parkingOn-site cafeteriaGenuine opportunity to grow and develop your career with a leading Australian BrandAn opportunity to fast track your career and gain excellent exposurePlease apply directly by clicking apply now and submitting your resume in word format or alternatively please send your resume directly to bonnie.cauchi@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • camberwell, victoria
    • permanent
    • AU$65,000 - AU$75,000, per year, plus super
    • full-time
    We have an exciting full-time opportunity available for a motivated, responsible and experienced Customer Service Professional to join our clients Customer Care Centre working rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. This role can be worked flexibly with a combination of work from home and attendance at our office, currently located in Melbourne's inner eastern suburbs. The primary function of this role will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers. Your responsibilities: Use Service Management System(s) to log, update, follow-up, close and archive customer requests.Follow call policies and fulfilment procedures to log, update, fulfil and close customer requests whilst adhering to customer KPI’s. Escalate customer complaints to Management or Service Manager as appropriate.Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.Provide non-technical support to help deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Departments and Third-Party Suppliers. The successful candidate will possess the following: The successful candidate will have previous work experience in a customer service focused role within face paced and high volume environment. High attention to detailThe ability to prioritise with strong focus on multitaskingExcellent communication skillsApply Today: Use the link below to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We have an exciting full-time opportunity available for a motivated, responsible and experienced Customer Service Professional to join our clients Customer Care Centre working rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. This role can be worked flexibly with a combination of work from home and attendance at our office, currently located in Melbourne's inner eastern suburbs. The primary function of this role will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers. Your responsibilities: Use Service Management System(s) to log, update, follow-up, close and archive customer requests.Follow call policies and fulfilment procedures to log, update, fulfil and close customer requests whilst adhering to customer KPI’s. Escalate customer complaints to Management or Service Manager as appropriate.Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.Provide non-technical support to help deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Departments and Third-Party Suppliers. The successful candidate will possess the following: The successful candidate will have previous work experience in a customer service focused role within face paced and high volume environment. High attention to detailThe ability to prioritise with strong focus on multitaskingExcellent communication skillsApply Today: Use the link below to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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