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    • melbourne, victoria
    • temporary
    • full-time
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • mulgrave, victoria
    • permanent
    • AU$60,000 - AU$65,000, per year, yearly bonuses, employee lease programs
    • full-time
    About this companyMy client is an international luxury motor vehicle company. Currently looking at expanding the business and filling some customer service roles for an immediate start at their Mulgrave, VIC office. About your new roleThis team is responsible for continuously improving the quality of their customers’ experience by providing excellent customer service and support for customers. You will have specialist knowledge of products and services and be able to provide after sales service. Some of your key responsibilitiesProviding exceptional customer serviceInbound calls dealing with recalls, finance, specialist knowledge of products, etc.Supporting the sales and management team with customer inquiries What you will need to succeed in this roleClear and strong communication skills - written and verbalCustomer service experience is essentialAutomotive industry experience will be highly regardedCall centre experience will be highly regarded The successful candidate will be supporting the customer service team and will be expected to demonstrate industry knowledge, a strong customer focus and have a proactive outlook. To applyPlease apply directly by clicking apply now and submitting your resume in word format.If you have any questions please contact Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyMy client is an international luxury motor vehicle company. Currently looking at expanding the business and filling some customer service roles for an immediate start at their Mulgrave, VIC office. About your new roleThis team is responsible for continuously improving the quality of their customers’ experience by providing excellent customer service and support for customers. You will have specialist knowledge of products and services and be able to provide after sales service. Some of your key responsibilitiesProviding exceptional customer serviceInbound calls dealing with recalls, finance, specialist knowledge of products, etc.Supporting the sales and management team with customer inquiries What you will need to succeed in this roleClear and strong communication skills - written and verbalCustomer service experience is essentialAutomotive industry experience will be highly regardedCall centre experience will be highly regarded The successful candidate will be supporting the customer service team and will be expected to demonstrate industry knowledge, a strong customer focus and have a proactive outlook. To applyPlease apply directly by clicking apply now and submitting your resume in word format.If you have any questions please contact Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$29.59 per hour
    • full-time
    Are you looking for one of the leading four banks in Australia? Our client is seeking multiple customer service operators to work in their inbound call centre. Located in the Eastern Suburbs of Melbourne, this role will be responsible for dealing with inbound connect servicing enquiries for corporate clients. Day to day this role will have you: Handling inbound customer enquiriesGoing above and beyond to provide exceptional customer service Discussing needs and providing solutionsAnswering general questions about functions and paymentsAdministration duties to support customer queries and profiles About you: Previous customer service expirience Highly developed verbal and written communication skillsGreat attention to detail Excellent time management skills Ability to follow processes and take initiative to solve problemsMust be a citizen or permanent resident Must be available for interviews this THURSDAY and FRIDAY. If this sounds like you, or you would like to know more please APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Are you looking for one of the leading four banks in Australia? Our client is seeking multiple customer service operators to work in their inbound call centre. Located in the Eastern Suburbs of Melbourne, this role will be responsible for dealing with inbound connect servicing enquiries for corporate clients. Day to day this role will have you: Handling inbound customer enquiriesGoing above and beyond to provide exceptional customer service Discussing needs and providing solutionsAnswering general questions about functions and paymentsAdministration duties to support customer queries and profiles About you: Previous customer service expirience Highly developed verbal and written communication skillsGreat attention to detail Excellent time management skills Ability to follow processes and take initiative to solve problemsMust be a citizen or permanent resident Must be available for interviews this THURSDAY and FRIDAY. If this sounds like you, or you would like to know more please APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 7PM Monday to FridayMust be open to working the occasional shift on a Saturday Start date: August 30th Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Systems knowledge including SAP, Outlook, Siebel, Supervend, is highly regardedPossess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIsExcellent organisational and time management skills.Have a willingness to learn This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 7PM Monday to FridayMust be open to working the occasional shift on a Saturday Start date: August 30th Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Systems knowledge including SAP, Outlook, Siebel, Supervend, is highly regardedPossess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIsExcellent organisational and time management skills.Have a willingness to learn This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • geelong, victoria
    • contract
    • AU$27.50 - AU$31.50, per hour, Part Time, opportunity for ongoing
    • part-time
    An exciting immediate start position exists for a Customer Service superstar to join the team at a busy rural trades and services organisation in a Part Time capacity. Experience with ZenDesk will be highly regarded !Willingness to work Saturdays from 9.30am till 2.30pm is a bonus.The Reason for the Vacancy:Due to the increased business needs the opportunity now exists for the right candidate to join this friendly and busy team. The purpose of your role will be to deliver exceptional, timely and useful first-line customer response/service across all communication channels and touchpoints as well as business telephony support.Your Responsibilities & Duties:Provide first level customer inquiry service and support relating to products, ordering and shipment for all channels including but not limited to phone, email, social media and messaging platformsSee that all stages of an enquiry are managed to completion, and in a timely mannerE-Commerce specific - handling return and refund requests, order cancellations, contacting customers regarding out of stock optionsEnter and manage all data within the customer support software platformProvide suggestions for improvement in work area and processes ongoingMeeting Service Level Agreements of marketplacesDesirable Work Experience & Skills: Strong business acumen and understanding of Customer Service with incredible motivation and an ability to work autonomously.Strong and effective communication skills and an understanding of Customer Care, you are going to be the face of the business.Experience in fast paced customer focussed role & ability to work in a fast and busy department, the ability to manage your time efficiently, to be well organised and be able to prioritise tasksExcellent job share capabilities required in order to provide consistent delivery of service 6 days per weekAbility to work in a fast and busy department to meet daily deadlinesAbility to focus on own tasks without being distractedA high level of attention to detailWillingness to work with all other departments and cooperate with WRG teamsExperiences in Microsoft Dynamics (NAV), preferably experienced in Channel advisor and online marketplacesA strong ability to be a team player with an approachable personalityStrong understanding of social media platforms such as Instagram and FacebookRelationships : Details of relationships relevant to this roleThe position will report to the Customer Service ManagersDay to day interactions and working tasks may be undertaken in conjunction with other business administration staff and/or managers, e-Commerce fulfilment team and retail sales staffDay to day interactions and communication with additional Customer Service Agents and/or Job ShareWhat I'm doing :Seeking to interview those candidates immediately who know they suit this role. Expressions of interest and applications will close Monday 6th September by Close of business so make sure you click APPLY NOW or alternatively to learn more about this client and the role, email me at kris.middleton@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    An exciting immediate start position exists for a Customer Service superstar to join the team at a busy rural trades and services organisation in a Part Time capacity. Experience with ZenDesk will be highly regarded !Willingness to work Saturdays from 9.30am till 2.30pm is a bonus.The Reason for the Vacancy:Due to the increased business needs the opportunity now exists for the right candidate to join this friendly and busy team. The purpose of your role will be to deliver exceptional, timely and useful first-line customer response/service across all communication channels and touchpoints as well as business telephony support.Your Responsibilities & Duties:Provide first level customer inquiry service and support relating to products, ordering and shipment for all channels including but not limited to phone, email, social media and messaging platformsSee that all stages of an enquiry are managed to completion, and in a timely mannerE-Commerce specific - handling return and refund requests, order cancellations, contacting customers regarding out of stock optionsEnter and manage all data within the customer support software platformProvide suggestions for improvement in work area and processes ongoingMeeting Service Level Agreements of marketplacesDesirable Work Experience & Skills: Strong business acumen and understanding of Customer Service with incredible motivation and an ability to work autonomously.Strong and effective communication skills and an understanding of Customer Care, you are going to be the face of the business.Experience in fast paced customer focussed role & ability to work in a fast and busy department, the ability to manage your time efficiently, to be well organised and be able to prioritise tasksExcellent job share capabilities required in order to provide consistent delivery of service 6 days per weekAbility to work in a fast and busy department to meet daily deadlinesAbility to focus on own tasks without being distractedA high level of attention to detailWillingness to work with all other departments and cooperate with WRG teamsExperiences in Microsoft Dynamics (NAV), preferably experienced in Channel advisor and online marketplacesA strong ability to be a team player with an approachable personalityStrong understanding of social media platforms such as Instagram and FacebookRelationships : Details of relationships relevant to this roleThe position will report to the Customer Service ManagersDay to day interactions and working tasks may be undertaken in conjunction with other business administration staff and/or managers, e-Commerce fulfilment team and retail sales staffDay to day interactions and communication with additional Customer Service Agents and/or Job ShareWhat I'm doing :Seeking to interview those candidates immediately who know they suit this role. Expressions of interest and applications will close Monday 6th September by Close of business so make sure you click APPLY NOW or alternatively to learn more about this client and the role, email me at kris.middleton@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$60,000 - AU$85,000 per year
    • full-time
    What’s an Account Lead?The Account Lead works alongside the People Lead to manage the portfolio of clients. Reporting to the collections team leader, the role will see you managing all aspects of the client operational relationship, reporting and implementing pocess improvement to ensure the overall recovery performance of the team, and engaging with clients on a daily basis. Day to day responsibilities include:Work closely with People Leads to develop a high performing and high quality environment, with clear communication of team and company expectations and targets.Build and maintain relationships with clients to ensure efficient and effective managment of the accountPrepare reports for client performance meetings and client audits and ensure the timely delivery of all reports to clientsEngaging with clients on a day to day basis and responding to enquiriesManaging relationships with internal business unitsPromoting effective standards of operations within the team to deliver on client and business outcomesKeeping up to date with any procedural changes requested by the client, and ensuring they are documented and communicated to the team. To be successful in this role, you will have/be: Previous experience in the insurance or utilities industry (recoveries or credit highly desirable)Experience in contact centre workflow, management systems and technologiesAbiltity to build relationships with stakeholders and manage relationshipsStrong written and verbal communication skillsProffessional presentation Ability to think ‘outside the box’ and take initative to implement new ideas and processes Genuine passion for people and client engagment Advanced analytical and critical thinking abilitiesWhat’s on offer?Competitive salary & bonus structure with monthly recognition and rewardsIncome protection Insurance (eligible once completed probation)On-going support and career developmentAttractive company benefits Flexible working arrangementsIf this sounds like you, please APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    What’s an Account Lead?The Account Lead works alongside the People Lead to manage the portfolio of clients. Reporting to the collections team leader, the role will see you managing all aspects of the client operational relationship, reporting and implementing pocess improvement to ensure the overall recovery performance of the team, and engaging with clients on a daily basis. Day to day responsibilities include:Work closely with People Leads to develop a high performing and high quality environment, with clear communication of team and company expectations and targets.Build and maintain relationships with clients to ensure efficient and effective managment of the accountPrepare reports for client performance meetings and client audits and ensure the timely delivery of all reports to clientsEngaging with clients on a day to day basis and responding to enquiriesManaging relationships with internal business unitsPromoting effective standards of operations within the team to deliver on client and business outcomesKeeping up to date with any procedural changes requested by the client, and ensuring they are documented and communicated to the team. To be successful in this role, you will have/be: Previous experience in the insurance or utilities industry (recoveries or credit highly desirable)Experience in contact centre workflow, management systems and technologiesAbiltity to build relationships with stakeholders and manage relationshipsStrong written and verbal communication skillsProffessional presentation Ability to think ‘outside the box’ and take initative to implement new ideas and processes Genuine passion for people and client engagment Advanced analytical and critical thinking abilitiesWhat’s on offer?Competitive salary & bonus structure with monthly recognition and rewardsIncome protection Insurance (eligible once completed probation)On-going support and career developmentAttractive company benefits Flexible working arrangementsIf this sounds like you, please APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Rotational roster Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Rotational roster Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 7PM Monday to FridayMust be open to working the occasional shift on a Saturday Start date: August 30th Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Systems knowledge including SAP, Outlook, Siebel, Supervend, is highly regardedPossess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIsExcellent organisational and time management skills.Have a willingness to learn This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.Docklands location6month contract with intention to be extended further.38 hour work week Shifts vary between 7AM - 7PM Monday to FridayMust be open to working the occasional shift on a Saturday Start date: August 30th Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customersActively promote and activate new customers on our Web PortalProactively liaising with management to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededService existing accounts to ensure repeat business & growthDeliver on sales campaign objectives across various customer channelsUpsell and cross sell on all orders placedThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Systems knowledge including SAP, Outlook, Siebel, Supervend, is highly regardedPossess strong communication skillsPossess high degree of attention to detail and accuracyExperience meeting targets/KPIsExcellent organisational and time management skills.Have a willingness to learn This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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