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        • melbourne, victoria
        • permanent
        • AU$29 - AU$30 per year
        • full-time
        M-F, 8am-8pm roster 3 weeks classroom-based training Interviewing ASAP Be part of a specialist team, supporting business customers 25-30 calls per day relating to queries such as password resets, payment details, increase transfer limits, updating details and so much more. Contracts until 14th December but likely to turn into a perm offer. Requirements: excellent verbal communication skillsprevious experience in customer service (eg, retail, hospitality etc) call centre will be highly regardedideally have Banking and Finance related studies or can articulate why they want to work in the industrysomeone who is tech savvy, curious by nature (finding out more about the customers business / other services they could help with etc.For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        M-F, 8am-8pm roster 3 weeks classroom-based training Interviewing ASAP Be part of a specialist team, supporting business customers 25-30 calls per day relating to queries such as password resets, payment details, increase transfer limits, updating details and so much more. Contracts until 14th December but likely to turn into a perm offer. Requirements: excellent verbal communication skillsprevious experience in customer service (eg, retail, hospitality etc) call centre will be highly regardedideally have Banking and Finance related studies or can articulate why they want to work in the industrysomeone who is tech savvy, curious by nature (finding out more about the customers business / other services they could help with etc.For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$29.00 - AU$30.00 per hour
        • full-time
        Highly organized, Analytical thinkers with excellent communication skills required for a top tier bank.Call center experience desired but not essentialStrong, clear communication styleAnalytical thinkers Highly organized Able to work under tight deadlinesYour hard work will pay off in this inclusive, supportive environment. Dealing with customers from small business, all the way through to the ASX listed, if you are looking to develop your profile in a way like no other then this could be the step for you. For more information about this and other similar opportunities, click apply or email jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Highly organized, Analytical thinkers with excellent communication skills required for a top tier bank.Call center experience desired but not essentialStrong, clear communication styleAnalytical thinkers Highly organized Able to work under tight deadlinesYour hard work will pay off in this inclusive, supportive environment. Dealing with customers from small business, all the way through to the ASX listed, if you are looking to develop your profile in a way like no other then this could be the step for you. For more information about this and other similar opportunities, click apply or email jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • full-time
        Come and join a global buiness that truly give you room to develop. Currently we are partnering with this global brand and are recruiting a number of customer service and administration roles for their growing team. There is a clearly defined progression path in this team and so we are looking for people with expereince in sales, customer service, retail and admin that are hard working and motivated.Some amazing perks, a mix of work from home and on site, a vibrant team with lots of training and support, get in touch to find out more. Applications close 24th May For more information please contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Come and join a global buiness that truly give you room to develop. Currently we are partnering with this global brand and are recruiting a number of customer service and administration roles for their growing team. There is a clearly defined progression path in this team and so we are looking for people with expereince in sales, customer service, retail and admin that are hard working and motivated.Some amazing perks, a mix of work from home and on site, a vibrant team with lots of training and support, get in touch to find out more. Applications close 24th May For more information please contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$21.00 - AU$22.00 per hour
        • full-time
        Our client is purpose driven, with a clear mission they endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. With a goal to lead in their field and partner with businesses world wide they are looking for like minded customer service/sales reps! What we are looking for:Self motivated, driven with goal oriented mindset.Resilience determination and passion.Posses exceptional written and verbal communication skills.Go above and beyond to exceed customer service expectations.Display a naturally positive manner.Strive to achieve the best results in all aspects of your role.Outstanding punctuality and attendance.Manage tasks timely and attend to them with great attention to detail. Ability to work well in a fast pace environment.Confident computer & systems navigation.Call centre and sales experience minimum 1 year.Must be available on a rotating roster between 8:45 AM - 5:15 PM Monday-Friday (no weekends)Must have full working rights in Australia. Your Responsibilities:Manage demanding and heavy volume incoming calls.Data entry.Follow up warm leads.Present excellent knowledge of our client's services to their customers.Manage, develop and retain our client's existing accounts.Objection handling.Present a can do attitude with a learning aptitude! What's in it for you:Full time hours.Join a leading company and be part of a great team!2 week training and coaching to set you up for a successful start! Next steps: If this sounds like you, I'd love to hear from you! Apply now and start your new career today!Due to the demand of this role please note only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is purpose driven, with a clear mission they endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. With a goal to lead in their field and partner with businesses world wide they are looking for like minded customer service/sales reps! What we are looking for:Self motivated, driven with goal oriented mindset.Resilience determination and passion.Posses exceptional written and verbal communication skills.Go above and beyond to exceed customer service expectations.Display a naturally positive manner.Strive to achieve the best results in all aspects of your role.Outstanding punctuality and attendance.Manage tasks timely and attend to them with great attention to detail. Ability to work well in a fast pace environment.Confident computer & systems navigation.Call centre and sales experience minimum 1 year.Must be available on a rotating roster between 8:45 AM - 5:15 PM Monday-Friday (no weekends)Must have full working rights in Australia. Your Responsibilities:Manage demanding and heavy volume incoming calls.Data entry.Follow up warm leads.Present excellent knowledge of our client's services to their customers.Manage, develop and retain our client's existing accounts.Objection handling.Present a can do attitude with a learning aptitude! What's in it for you:Full time hours.Join a leading company and be part of a great team!2 week training and coaching to set you up for a successful start! Next steps: If this sounds like you, I'd love to hear from you! Apply now and start your new career today!Due to the demand of this role please note only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        Your duties in this role will include: - Understanding a range of banking products that your customer base will be using - Identifying opportunities for upselling - Negotiation with customers and key stakeholders to achieve desirable outcomes - Handling high volumes of customer queries - Using your proven time management skills to effectively solve problems in an efficient manner For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Your duties in this role will include: - Understanding a range of banking products that your customer base will be using - Identifying opportunities for upselling - Negotiation with customers and key stakeholders to achieve desirable outcomes - Handling high volumes of customer queries - Using your proven time management skills to effectively solve problems in an efficient manner For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • ballarat, victoria
        • contract
        • full-time
        Are you looking for an opportunity to work in the government sector doing meaningful work? If so, then we want to hear from you. We have a range of roles available for the right people across many specialties including customer service, administration, management and contact centres. What we are looking for:Specialists across policy, customer service, contact centre and administration.Excellent computer skillsHigh attention to detailThe ability to multi-task and stay organisedA friendly and professional attitudeCritical thinking and problem solving skillsGreat communication skills and experience working in a team environmentAbility to work quickly under pressureWhat we are doing:On Wednesday 19th May we will be hosting a special registration meet and greet. Spaces are limited and filling fast so contact us today to secure a time by clicking APPLY NOW or for a confidential discussion email kris.middleton@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Are you looking for an opportunity to work in the government sector doing meaningful work? If so, then we want to hear from you. We have a range of roles available for the right people across many specialties including customer service, administration, management and contact centres. What we are looking for:Specialists across policy, customer service, contact centre and administration.Excellent computer skillsHigh attention to detailThe ability to multi-task and stay organisedA friendly and professional attitudeCritical thinking and problem solving skillsGreat communication skills and experience working in a team environmentAbility to work quickly under pressureWhat we are doing:On Wednesday 19th May we will be hosting a special registration meet and greet. Spaces are limited and filling fast so contact us today to secure a time by clicking APPLY NOW or for a confidential discussion email kris.middleton@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • bendigo, victoria
        • temporary
        • AU$50 - AU$50, per year, + 9.5% Super
        • full-time
        Randstad are currently recruiting for a valued client based in Bendigo. This is a contact centre Team Leader position, within an insurance organisation and involves taking inbound customer calls. We are looking for candidates that are able to work full time hours, and have strong customer service skills. If you are looking for your next opportunity and are open to permanent positions, this could be a great role for you to kick start your new career. About the position: First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profiles It is essential that you have previous management experience as a team leader in an inbound call centre or been in a similar management role. Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentiality How to apply These roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasis via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently recruiting for a valued client based in Bendigo. This is a contact centre Team Leader position, within an insurance organisation and involves taking inbound customer calls. We are looking for candidates that are able to work full time hours, and have strong customer service skills. If you are looking for your next opportunity and are open to permanent positions, this could be a great role for you to kick start your new career. About the position: First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profiles It is essential that you have previous management experience as a team leader in an inbound call centre or been in a similar management role. Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentiality How to apply These roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasis via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • ballarat, victoria
        • permanent
        • AU$35.85 - AU$35.85, per hour, plus superannuation
        • full-time
        Our client is seeking two Customer Service / Accounts Receivable Officers to commence ASAP at their Ballarat Centre. The primary responsibility of this role is to provide efficient, timely and accurate management of accounts administering, monitoring and collecting amounts due to the client. This is a contract role commencing ASAP to 30 June 2021. Key TasksHigh level customer service, responding to high volume inbound callsRespond efficiently and courteously by phone or in writing queries from customers regarding their accountsAccurately prepare, verify, process and distribute invoices in accordance with invoice cyclesLiaising with multiple stakeholdersAbout youWorking knowledge of Oracle financialsKnowledge of the Privacy ActSignificant administrative experienceStrong analytical and problem solving skills; andStrong written and verbal communication and presentation skillsSound computer skills including in Microsoft Office SuitesPlease reach out to sarah.lowes-fernando@randstad.com.au / 03 9590 2211 for a confidential conversation about this role. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is seeking two Customer Service / Accounts Receivable Officers to commence ASAP at their Ballarat Centre. The primary responsibility of this role is to provide efficient, timely and accurate management of accounts administering, monitoring and collecting amounts due to the client. This is a contract role commencing ASAP to 30 June 2021. Key TasksHigh level customer service, responding to high volume inbound callsRespond efficiently and courteously by phone or in writing queries from customers regarding their accountsAccurately prepare, verify, process and distribute invoices in accordance with invoice cyclesLiaising with multiple stakeholdersAbout youWorking knowledge of Oracle financialsKnowledge of the Privacy ActSignificant administrative experienceStrong analytical and problem solving skills; andStrong written and verbal communication and presentation skillsSound computer skills including in Microsoft Office SuitesPlease reach out to sarah.lowes-fernando@randstad.com.au / 03 9590 2211 for a confidential conversation about this role. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        Your duties in this role will include: - Understanding a range of banking products that your customer base will be using- Identifying opportunities for upselling - Negotiation with customers and key stakeholders to achieve desirable outcomes - Handling high volumes of customer queries - Using your proven time management skills to effectively solve problems in an efficient manner For more information contact jarrad.penley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Your duties in this role will include: - Understanding a range of banking products that your customer base will be using- Identifying opportunities for upselling - Negotiation with customers and key stakeholders to achieve desirable outcomes - Handling high volumes of customer queries - Using your proven time management skills to effectively solve problems in an efficient manner For more information contact jarrad.penley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledge The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledge The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        Randstad is currently recruiting multiple customer service roles to join a high performing call centre based in the CBD. Our client is an online food delivery company, connecting great food with customers. You will be expected to work between the hours of 9:00am - 5:00pm, Monday to Friday for a min 3 month contract, at a salary of $50K + super + commission.This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! Your duties include (but not limited to)Outbound Sales focus - Achieve 3 sales per dayQuick learner who is able to pick up systems and product knowledgeSufficient service to customer inquiries and requestsAssist team in achieving budgets and maximise profitabilityTo be considered for this role you must have:Previous experience in a call centre or outbound customer service roleStrong communication skillsSelf motivated ResilientExcellent written and verbal communication skillsTeam playerIf you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently recruiting multiple customer service roles to join a high performing call centre based in the CBD. Our client is an online food delivery company, connecting great food with customers. You will be expected to work between the hours of 9:00am - 5:00pm, Monday to Friday for a min 3 month contract, at a salary of $50K + super + commission.This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! Your duties include (but not limited to)Outbound Sales focus - Achieve 3 sales per dayQuick learner who is able to pick up systems and product knowledgeSufficient service to customer inquiries and requestsAssist team in achieving budgets and maximise profitabilityTo be considered for this role you must have:Previous experience in a call centre or outbound customer service roleStrong communication skillsSelf motivated ResilientExcellent written and verbal communication skillsTeam playerIf you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25.00 - AU$29.00 per hour
        • full-time
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$61,000 - AU$62,000 per year
        • full-time
        Our client is a well established non for profit, private health insurance fund. They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards. Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Excellent written and verbal communication skills.Customer service focused.Great capabilities to manage demanding and high volume processes with high levels of complexity.Ability to problem complex enquiries and offer solutions in a timely manner.Highly organised and able to prioritise and coordinate demanding tasks and your workflow.Ability to use a variety of sales skills and techniques to ensure prospective leads are converted into joining members.Highly resilient and capable of learning from mistakes and set backs.Self motivated and driven.Ability to work well autonomously and in a team to achieve common goals.Strong administration skills and speedy data entry skills for processing transactions accurately.1-2 years experience working in a call centre and sales environment.Knowledge of health insurance, general insurance or financial services.Savvy and highly competent and adaptable with technology and navigation.Knowledge of health insurance, general insurance or financial services.Key Responsibilities: Record keeping of customer transactions.Responding to heavy volume inbound and outbound calls, listening and proving solutions as required.Offering the highest level of information about our products and services.Driving sales campaigns through largely inbound calls.Assisting in the retention of members.Acting as a first point of contact for our client, you will be providing excellent written and verbal communication to promote their services and engage their clients.Complaints investigated or escalated as required.Knowledge and understanding of the complexities of private health insurance.Rapport building with clients over the phone to close sales while providing exceptional service delivery.Attending to enquiries and checking information while ensuring accurate details and an excellent service is provided via strong multi tasking on demanding tasks and workflow.Ability to listen on calls and pick up key information in a fast manner.Manage and maintain databases with members and provider details.Benefits on offer: You will join a supportive work environment in which you can develop and grow your potential.Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on!Next steps: If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 19/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a well established non for profit, private health insurance fund. They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards. Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Excellent written and verbal communication skills.Customer service focused.Great capabilities to manage demanding and high volume processes with high levels of complexity.Ability to problem complex enquiries and offer solutions in a timely manner.Highly organised and able to prioritise and coordinate demanding tasks and your workflow.Ability to use a variety of sales skills and techniques to ensure prospective leads are converted into joining members.Highly resilient and capable of learning from mistakes and set backs.Self motivated and driven.Ability to work well autonomously and in a team to achieve common goals.Strong administration skills and speedy data entry skills for processing transactions accurately.1-2 years experience working in a call centre and sales environment.Knowledge of health insurance, general insurance or financial services.Savvy and highly competent and adaptable with technology and navigation.Knowledge of health insurance, general insurance or financial services.Key Responsibilities: Record keeping of customer transactions.Responding to heavy volume inbound and outbound calls, listening and proving solutions as required.Offering the highest level of information about our products and services.Driving sales campaigns through largely inbound calls.Assisting in the retention of members.Acting as a first point of contact for our client, you will be providing excellent written and verbal communication to promote their services and engage their clients.Complaints investigated or escalated as required.Knowledge and understanding of the complexities of private health insurance.Rapport building with clients over the phone to close sales while providing exceptional service delivery.Attending to enquiries and checking information while ensuring accurate details and an excellent service is provided via strong multi tasking on demanding tasks and workflow.Ability to listen on calls and pick up key information in a fast manner.Manage and maintain databases with members and provider details.Benefits on offer: You will join a supportive work environment in which you can develop and grow your potential.Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on!Next steps: If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 19/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$29.00 per hour
        • full-time
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year! An exciting opportunity is now available to join their contact centre team, based in the CBD and we are recruiting in high volume! As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you: Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly.Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality. Your duties: Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services.What's in it for you: Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development.Next Steps: Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me at rosalea.tsakalidis@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year! An exciting opportunity is now available to join their contact centre team, based in the CBD and we are recruiting in high volume! As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you: Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly.Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality. Your duties: Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services.What's in it for you: Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development.Next Steps: Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me at rosalea.tsakalidis@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • oakleigh, victoria
        • permanent
        • AU$55,000 - AU$60,000, per year, superannuation
        • full-time
        Our client is an Australian owned and operated pharmaceutical company specialising in natural products including pharmaceuticals, nutritional supplements, household and personal care products. We are seeking a dynamic and passionate Customer Service Representative to join a rapidly growing and evolving team and business. You will play an integral role by providing excellent service to customers and becoming a true advocate for a leading brand. This is a full-time permanent opportunity working Monday to Friday, 9am-5pm. Your primary duties and responsibilities include:Receive and handle inbound calls and emails from customers in relation to products, returns, warranties etc Processing of orders into CRM including both warranty and online claimsAssisting customer queries Keeping accurate records and maintaining central filing systemWorking and liasing with various departments such as Sales, Marketing and Quality teamsGeneral administration and ad-hoc duties About you:Must have excellent written and verbal communication skills Previous experience within a customer service/call centre role Ability to work in a changing and evolving environment Passionate, driven and a self starter Ability to work within a team environment Intermediate MS office knowledge If you believe you are the right fit for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian owned and operated pharmaceutical company specialising in natural products including pharmaceuticals, nutritional supplements, household and personal care products. We are seeking a dynamic and passionate Customer Service Representative to join a rapidly growing and evolving team and business. You will play an integral role by providing excellent service to customers and becoming a true advocate for a leading brand. This is a full-time permanent opportunity working Monday to Friday, 9am-5pm. Your primary duties and responsibilities include:Receive and handle inbound calls and emails from customers in relation to products, returns, warranties etc Processing of orders into CRM including both warranty and online claimsAssisting customer queries Keeping accurate records and maintaining central filing systemWorking and liasing with various departments such as Sales, Marketing and Quality teamsGeneral administration and ad-hoc duties About you:Must have excellent written and verbal communication skills Previous experience within a customer service/call centre role Ability to work in a changing and evolving environment Passionate, driven and a self starter Ability to work within a team environment Intermediate MS office knowledge If you believe you are the right fit for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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