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    11 jobs found for call centre & customer service

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      • melbourne, victoria
      • temporary
      • AU$43.00 - AU$45.00, per hour, plus super
      • full-time
      Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • perth, western australia
      • temporary
      • AU$32.00 - AU$36.00 per hour
      • full-time
      Multiple roles available with State Government DepartmentsTemporary contracts with potential to extend for the right candidatesDescriptionAnswer all incoming calls politely and professionallyWork closely with respective team leaders and escalate matters when necessary Offer service and product information to customers as requested Assist with quotes, creation of customer files and collating new account documentationTransfer customer queries to sales team and generate monthly sales reports Liaise with internal stakeholders to support process improvementProvide exemplary customer service and problem solving assistance Meeting and greeting visitors and accurate Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team Full customer email inbox control and managementProcessing of all rejections and corrections ProfileAs an ideal applicant, you will have the following; Previous experience within a similar capacity Excellent telephone manner Intermediate to advanced MS Office Suite and CRM database skillsFantastic written and oral communication Professional in both presentation and manner Meticulous attention to detail Sound skills in problem solving / conflict resolutionSelf-motivated and able to work under pressureAbility to organise own work priorities to meet strict deadlinesStrong Customer Service FocusTo apply, click on the 'apply now' or for a confidential discussion, please email giulia.bertolini@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Multiple roles available with State Government DepartmentsTemporary contracts with potential to extend for the right candidatesDescriptionAnswer all incoming calls politely and professionallyWork closely with respective team leaders and escalate matters when necessary Offer service and product information to customers as requested Assist with quotes, creation of customer files and collating new account documentationTransfer customer queries to sales team and generate monthly sales reports Liaise with internal stakeholders to support process improvementProvide exemplary customer service and problem solving assistance Meeting and greeting visitors and accurate Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team Full customer email inbox control and managementProcessing of all rejections and corrections ProfileAs an ideal applicant, you will have the following; Previous experience within a similar capacity Excellent telephone manner Intermediate to advanced MS Office Suite and CRM database skillsFantastic written and oral communication Professional in both presentation and manner Meticulous attention to detail Sound skills in problem solving / conflict resolutionSelf-motivated and able to work under pressureAbility to organise own work priorities to meet strict deadlinesStrong Customer Service FocusTo apply, click on the 'apply now' or for a confidential discussion, please email giulia.bertolini@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • AU$29.59 - AU$29.59, per hour, plus super
      • full-time
      Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • contract
      • AU$30.00 - AU$31.00, per hour, Superannuation
      • full-time
      Randstad is currently partnering with a SA Government department who provides a diverse range of services to the community. These services are aimed at producing a safe and peaceful environment by the minimisation of crime and disorder. We have multiple positions for customer service and administration professionals to join their successful team commencing immediately.Pay Rate of $30.15 per hour Full Time Hours, 9:00am - 5:00pm Monday - FridayExcellent opportunity to gain exposure in the public sector About the roleWe are currently seeking fast paced, committed and resilient individuals who can show initiative and deliver high quality administrative support as well as customer service. You will be responsible for on a day to day basis: Answering inbound phone calls from the general public and providing a high level of customer service Providing accurate advice in line with policies and proceduresVarious administrative processing tasks Accurate record keeping/management Entering data into government databases and systems Skills and ExperienceExcellent attention to detailPrevious experience in administration, customer service or a contact centre environment Exceptional interpersonal and communication skills Positive attitude and team player Able to pass a criminal history check BenefitsGreat team environment Opportunity for long term assignments for the right candidates CBD Location Join Randstad’s community of public sector contractors and enjoy some of the many additional benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet access Exclusive access to roles before we go to marketSuper salary sacrifice Ongoing support from your consultant Discounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreOur team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.How to ApplyClick APPLY or contact Shannon Jarvis (shannon.jarvis@randstad.com.au) for any questions before applying. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently partnering with a SA Government department who provides a diverse range of services to the community. These services are aimed at producing a safe and peaceful environment by the minimisation of crime and disorder. We have multiple positions for customer service and administration professionals to join their successful team commencing immediately.Pay Rate of $30.15 per hour Full Time Hours, 9:00am - 5:00pm Monday - FridayExcellent opportunity to gain exposure in the public sector About the roleWe are currently seeking fast paced, committed and resilient individuals who can show initiative and deliver high quality administrative support as well as customer service. You will be responsible for on a day to day basis: Answering inbound phone calls from the general public and providing a high level of customer service Providing accurate advice in line with policies and proceduresVarious administrative processing tasks Accurate record keeping/management Entering data into government databases and systems Skills and ExperienceExcellent attention to detailPrevious experience in administration, customer service or a contact centre environment Exceptional interpersonal and communication skills Positive attitude and team player Able to pass a criminal history check BenefitsGreat team environment Opportunity for long term assignments for the right candidates CBD Location Join Randstad’s community of public sector contractors and enjoy some of the many additional benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet access Exclusive access to roles before we go to marketSuper salary sacrifice Ongoing support from your consultant Discounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreOur team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.How to ApplyClick APPLY or contact Shannon Jarvis (shannon.jarvis@randstad.com.au) for any questions before applying. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ballarat, victoria
      • contract
      • AU$28.00 - AU$29.00 per hour
      • full-time
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
      • sydney, new south wales
      • temporary
      • AU$30.00 - AU$35.00 per hour
      • full-time
      We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • geelong, victoria
      • temporary
      • full-time
      Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
      Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
      • adelaide, south australia
      • temporary
      • AU$36.00 - AU$41.00, per hour, Plus Super
      • full-time
      Randstad are currently partnering with a rapidly growing Federal Government department to assist with their high volume call centre located in Adelaide CBD. In your role as Employment Services Officer, you will be delivering support services to online jobseekers. You will be required to liaise with a range of internal and external stakeholders and be required to interact with members of the public in the context of sensitive or emotional issues. About your roleYour role will be to assist job seekers on-boarding online and system support as well as services such as:Provide first contact resolutionJob readiness, job search and/or other vocational support Educate job seekers to understand/meet mutual obligation and Job Plan requirementsAssist job seekers with access to Employment Fund, relocation assistance and Wage Subsidies, where eligibleAbout you?Have a resilient adaptable personality Have experience within contact centre or employment services backgroundHave a passion and drive for assisting people find employmentComprehensive understanding of the policies and guidelines related to employment services Apply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiriesMake sound decisions within compliance frameworksLiaise respectfully and empathetically with diverse demographics Liaise with employers and employment agencies to assist customers to maximise training and employment opportunities If you think that this is a role that you might be perfect for, please apply online now! Successful candidates will be contacted immediately.Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and National Police Clearance will be conducted.If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! Suitable candidates are being contacted daily for registration, don't miss out!! For a confidential discussion please contact katie.finch@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently partnering with a rapidly growing Federal Government department to assist with their high volume call centre located in Adelaide CBD. In your role as Employment Services Officer, you will be delivering support services to online jobseekers. You will be required to liaise with a range of internal and external stakeholders and be required to interact with members of the public in the context of sensitive or emotional issues. About your roleYour role will be to assist job seekers on-boarding online and system support as well as services such as:Provide first contact resolutionJob readiness, job search and/or other vocational support Educate job seekers to understand/meet mutual obligation and Job Plan requirementsAssist job seekers with access to Employment Fund, relocation assistance and Wage Subsidies, where eligibleAbout you?Have a resilient adaptable personality Have experience within contact centre or employment services backgroundHave a passion and drive for assisting people find employmentComprehensive understanding of the policies and guidelines related to employment services Apply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiriesMake sound decisions within compliance frameworksLiaise respectfully and empathetically with diverse demographics Liaise with employers and employment agencies to assist customers to maximise training and employment opportunities If you think that this is a role that you might be perfect for, please apply online now! Successful candidates will be contacted immediately.Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and National Police Clearance will be conducted.If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! Suitable candidates are being contacted daily for registration, don't miss out!! For a confidential discussion please contact katie.finch@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • pakenham, victoria
      • temporary
      • AU$29.00 - AU$29.00, per hour, plus super
      • full-time
      Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bendigo, victoria
      • permanent
      • AU$59,722 - AU$59,722, per year, plus super
      • full-time
      Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • camberwell, victoria
      • temporary
      • AU$31.45 - AU$31.45, per hour, superannuation
      • full-time
      This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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