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      • adelaide, south australia
      • temporary
      • AU$38.00 - AU$39.00, per hour, Superannuation
      • full-time
      Randstad is currently partnering exclusively with a well-known State Government department in the CBD to assist with customer service and various corporate administrative matters affecting the travel and quarantine arrangements of returning South Australians. Pay Rate of $38.65 per hour + superannuationFull time hours across a 7 day roster State Government opportunity About the roleWe are seeking experienced customer service professionals who can start next week and have flexibility to work full time hours across a 7 day roster, both day and afternoon shift. You will be responsible for on a day to day basis:Liaising with internal and external stakeholders in relation to various corporate administrative matters affecting the travel and quarantine arrangements of returning South Australians.Interpreting Directions pursuant to the Emergency Management Act 2004, (and associated policies) and providing advice, information and guidance to staff and members of the public in relation to cross border travel and quarantine matters.Responding to queries, resolving issues, complaints and delivering high quality customer service.Gathering data and preparing reports in relation to quarantine travel demand and related issues.Coordinating and undertaking the processing of specific administrative duties with a high degree of accuracy, and meeting tight timeframes.Developing and maintaining a record keeping system to track and record details and data trends of returning South Australians who are required to utilise the quarantine pathwaySkills and ExperienceExcellent written and verbal communication skills Resilient and ability to work in an ever changing environment Proficient time management skills Good eye for detailProficiency with Microsoft suite Excel and WordExperience in working in a confidential and sensitive administrative work environmentExperience dealing with aggrieved or difficult customersBenefitsGreat workplace culture and working conditionsGain exposure and experience within the public sector Meaningful employment Attractive pay rate How to ApplyClick APPLY or contact Shannon Jarvis (shannon.jarvis@randstad.com.au) for all confidential enquiries before applying. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently partnering exclusively with a well-known State Government department in the CBD to assist with customer service and various corporate administrative matters affecting the travel and quarantine arrangements of returning South Australians. Pay Rate of $38.65 per hour + superannuationFull time hours across a 7 day roster State Government opportunity About the roleWe are seeking experienced customer service professionals who can start next week and have flexibility to work full time hours across a 7 day roster, both day and afternoon shift. You will be responsible for on a day to day basis:Liaising with internal and external stakeholders in relation to various corporate administrative matters affecting the travel and quarantine arrangements of returning South Australians.Interpreting Directions pursuant to the Emergency Management Act 2004, (and associated policies) and providing advice, information and guidance to staff and members of the public in relation to cross border travel and quarantine matters.Responding to queries, resolving issues, complaints and delivering high quality customer service.Gathering data and preparing reports in relation to quarantine travel demand and related issues.Coordinating and undertaking the processing of specific administrative duties with a high degree of accuracy, and meeting tight timeframes.Developing and maintaining a record keeping system to track and record details and data trends of returning South Australians who are required to utilise the quarantine pathwaySkills and ExperienceExcellent written and verbal communication skills Resilient and ability to work in an ever changing environment Proficient time management skills Good eye for detailProficiency with Microsoft suite Excel and WordExperience in working in a confidential and sensitive administrative work environmentExperience dealing with aggrieved or difficult customersBenefitsGreat workplace culture and working conditionsGain exposure and experience within the public sector Meaningful employment Attractive pay rate How to ApplyClick APPLY or contact Shannon Jarvis (shannon.jarvis@randstad.com.au) for all confidential enquiries before applying. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • newcastle, new south wales
      • permanent
      • AU$30.75 - AU$30.75, per hour, Super & discounts to leading retailers
      • full-time
      Multiple roles open across Newcastle and Central CoastConsistent Monday - Friday shifts rotated between 8am - 7pm, 3 month initial contractWork with a State Government organisation aiming to provide a world-class customer experienceThe RoleOur client’s vision is to be recognised as the distinct leader in the provision of Government services, and they’re looking for multiple people to join their team.In this role, you will be the first point of contact, providing exceptional customer service to NSW residents in centres across Newcastle and the Central Coast.In order to be considered you will have:Excellent customer service skillsExceptional, professional communication skills both verbal and writtenDemonstrated ability to pick up new systems quickly, along with good computer skillsA team focused mindset with willingness to assist the overall team and contribute to continuous process improvementHigh level of resilience and ability to practice conflict resolutionIt is a requirement that all frontline workers for this State Government department are fully vaccinated by the 1st December 2021. Only those that meet this requirement will be considered.In return you will join a supportive Customer Service team and a forward thinking organisation who are committed to enhancing the quality of life in NSW by making it easy to access support and services. You will receive continuous support from a team leader and your Randstad consultant throughout this contract. You will also receive discounts to leading retailers when you join the Randstad family.What's next?Please submit your resume in Word format if you have the above skills and would like to be considered! Alternatively please contact Samantha at Randstad on 4032 7361 or samantha.tuinukuafe@randstad.com.au for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Multiple roles open across Newcastle and Central CoastConsistent Monday - Friday shifts rotated between 8am - 7pm, 3 month initial contractWork with a State Government organisation aiming to provide a world-class customer experienceThe RoleOur client’s vision is to be recognised as the distinct leader in the provision of Government services, and they’re looking for multiple people to join their team.In this role, you will be the first point of contact, providing exceptional customer service to NSW residents in centres across Newcastle and the Central Coast.In order to be considered you will have:Excellent customer service skillsExceptional, professional communication skills both verbal and writtenDemonstrated ability to pick up new systems quickly, along with good computer skillsA team focused mindset with willingness to assist the overall team and contribute to continuous process improvementHigh level of resilience and ability to practice conflict resolutionIt is a requirement that all frontline workers for this State Government department are fully vaccinated by the 1st December 2021. Only those that meet this requirement will be considered.In return you will join a supportive Customer Service team and a forward thinking organisation who are committed to enhancing the quality of life in NSW by making it easy to access support and services. You will receive continuous support from a team leader and your Randstad consultant throughout this contract. You will also receive discounts to leading retailers when you join the Randstad family.What's next?Please submit your resume in Word format if you have the above skills and would like to be considered! Alternatively please contact Samantha at Randstad on 4032 7361 or samantha.tuinukuafe@randstad.com.au for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • AU$30 - AU$45, per year, 10% Super
      • full-time
      Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bendigo, victoria
      • permanent
      • full-time
      Randstad are currently recruiting for a valued client based in Bendigo. This is a contact centre position, within an insurance organisation and involves taking inbound customer calls. We are looking for candidates that are able to work full time hours, and have strong customer service skills. If you are looking for your next opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyEngage with customers and explore what they are looking forAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today. Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently recruiting for a valued client based in Bendigo. This is a contact centre position, within an insurance organisation and involves taking inbound customer calls. We are looking for candidates that are able to work full time hours, and have strong customer service skills. If you are looking for your next opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyEngage with customers and explore what they are looking forAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today. Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • frankston, victoria
      • temporary
      • AU$28 - AU$30, per year, 10% Super
      • full-time
      Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the various suburbs across Melbourne. Locations include Frankston/ Dandenong/ Burwood and Heatherton. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply nowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the various suburbs across Melbourne. Locations include Frankston/ Dandenong/ Burwood and Heatherton. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply nowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • penrith, new south wales
      • contract
      • AU$31.00 - AU$32.00, per hour, competitive salary, full time hours, SUPER
      • full-time
      Responding to new, prospective and previous student enquiries via email, taking inbound and making outbound phone calls, with a mix of admin tasks. Working with Children Check and Police Check required prior to starting.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Responding to new, prospective and previous student enquiries via email, taking inbound and making outbound phone calls, with a mix of admin tasks. Working with Children Check and Police Check required prior to starting.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • newcastle, new south wales
      • temporary
      • AU$30.75 - AU$31.25, per hour, Super & discounts to leading retailers
      • full-time
      Newcastle location35 hours per weekNumber of roles across two separate Government bodies!Do you enjoy providing excellent customer service? Do you love speaking with people? Randstad have a role for you!We are URGENTLY recruiting multiple Customer Service/Contact Centre roles for two large Government bodies. If you have customer service experience, a professional manner, and are tech savvy - APPLY NOW!What do you need?Excellent customer service skillsExperience in a fast paced environmentFlexibility and commitment to rotating roster - 7am - 7pm, Monday - Sunday Demonstrated strength in conflict resolution over the phoneAbility to pick up new systems quicklyComputer literate/Tech savvyAbility to pass an internet speed test (for one role only)WWCC (or willing to obtain, for one role only)PREVIOUS CALL CENTRE OR GOVERNMENT EXPERIENCE HIGHLY REGARDED. Sounds like you? Please APPLY NOW if you meet the requirements and your application will be reviewed. Please upload a resume in 'Word' format. Further questions? Please call Samantha on 4032 7361 or email at samantha.tuinukuafe@randstad.com.au for a confidential discussion. We look forward to hearing from you! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Newcastle location35 hours per weekNumber of roles across two separate Government bodies!Do you enjoy providing excellent customer service? Do you love speaking with people? Randstad have a role for you!We are URGENTLY recruiting multiple Customer Service/Contact Centre roles for two large Government bodies. If you have customer service experience, a professional manner, and are tech savvy - APPLY NOW!What do you need?Excellent customer service skillsExperience in a fast paced environmentFlexibility and commitment to rotating roster - 7am - 7pm, Monday - Sunday Demonstrated strength in conflict resolution over the phoneAbility to pick up new systems quicklyComputer literate/Tech savvyAbility to pass an internet speed test (for one role only)WWCC (or willing to obtain, for one role only)PREVIOUS CALL CENTRE OR GOVERNMENT EXPERIENCE HIGHLY REGARDED. Sounds like you? Please APPLY NOW if you meet the requirements and your application will be reviewed. Please upload a resume in 'Word' format. Further questions? Please call Samantha on 4032 7361 or email at samantha.tuinukuafe@randstad.com.au for a confidential discussion. We look forward to hearing from you! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • AU$30 - AU$40, per year, 10% Super
      • full-time
      The roleDo you have a passion for supporting the community and are looking for your next career move that will offer growth within a supportive environment?Randstad are currently seeking career minded call centre and administration professionals to join our client from a State Government agency within their insurance and risk advisory departments. This is a great opportunity to take your career to the next level!The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and risk advice for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in insurance - call centre Strong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29th November 2021Temporary full time position 6-12 months - with the potential of going permanentRoster will be Monday through to FridayRotating roster 8:30am - 5:30pmCBD LocationApplications:If you feel your skills match the above criteria please attention to your CV in MS Word format to Angelique Kondovasis by clicking apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      The roleDo you have a passion for supporting the community and are looking for your next career move that will offer growth within a supportive environment?Randstad are currently seeking career minded call centre and administration professionals to join our client from a State Government agency within their insurance and risk advisory departments. This is a great opportunity to take your career to the next level!The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entail taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and risk advice for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in insurance - call centre Strong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29th November 2021Temporary full time position 6-12 months - with the potential of going permanentRoster will be Monday through to FridayRotating roster 8:30am - 5:30pmCBD LocationApplications:If you feel your skills match the above criteria please attention to your CV in MS Word format to Angelique Kondovasis by clicking apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • temporary
      • AU$30.00 - AU$31.00, per hour, Shift Penalties
      • full-time
      Randstad is proudly partnering exclusively with a large SA Government department to assist in protecting South Australia’s borders at the Adelaide Airport. We are seeking exceptional customer service candidates with full availability to be a part of this large project commencing ASAP.Pay Rate of $30.15 per hour + shift penalties 7 day roster across day and afternoon shiftsAdelaide Airport locationAbout the roleWe are seeking multiple candidates who can work full time hours across a 7 day roster. You will have excellent interpersonal & problem solving skills and love working in a team environment. You will be responsible for on a day to day basis:Providing a high level of customer service face to face to members of the public Obtaining personal information from the general public and inputting data accurately into various systemsProviding consistent advice with the Emergency Management directions and Emergency Management Act 2004Processing passengers within the latest up to date COVID-19 guidelines Skills and Experience Exceptional customer service and interpersonal skills Great team player and positive attitude Ability to follow processes and new directions quickly and efficiently Resilient and able to problem solve Proven experience working in a reactive and fast paced environment Benefits2 days of classroom training provided as well as on the job training Be a part of a large SA Government project Gain exposure and experience within the public sector Excellent workplace cultureJoin Randstad's community of public sector contractors and enjoy some of the many additional benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet accessExclusive access to roles before we go to marketSuper salary sacrificeAccess to our Employee Assistance Program Ongoing support from your consultantDiscounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreOur team is genuine in the support that we offer, whether it be helping you to secure the right work opportunity, supporting your development or while you are contracting for us.How to ApplyClick Apply now or please email Shannon Jarvis (shannon.jarvis@randstad.com.au) if you have previously expressed interest in this position and would like to be considered. All confidential enquiries can also be emailed directly. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is proudly partnering exclusively with a large SA Government department to assist in protecting South Australia’s borders at the Adelaide Airport. We are seeking exceptional customer service candidates with full availability to be a part of this large project commencing ASAP.Pay Rate of $30.15 per hour + shift penalties 7 day roster across day and afternoon shiftsAdelaide Airport locationAbout the roleWe are seeking multiple candidates who can work full time hours across a 7 day roster. You will have excellent interpersonal & problem solving skills and love working in a team environment. You will be responsible for on a day to day basis:Providing a high level of customer service face to face to members of the public Obtaining personal information from the general public and inputting data accurately into various systemsProviding consistent advice with the Emergency Management directions and Emergency Management Act 2004Processing passengers within the latest up to date COVID-19 guidelines Skills and Experience Exceptional customer service and interpersonal skills Great team player and positive attitude Ability to follow processes and new directions quickly and efficiently Resilient and able to problem solve Proven experience working in a reactive and fast paced environment Benefits2 days of classroom training provided as well as on the job training Be a part of a large SA Government project Gain exposure and experience within the public sector Excellent workplace cultureJoin Randstad's community of public sector contractors and enjoy some of the many additional benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet accessExclusive access to roles before we go to marketSuper salary sacrificeAccess to our Employee Assistance Program Ongoing support from your consultantDiscounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreOur team is genuine in the support that we offer, whether it be helping you to secure the right work opportunity, supporting your development or while you are contracting for us.How to ApplyClick Apply now or please email Shannon Jarvis (shannon.jarvis@randstad.com.au) if you have previously expressed interest in this position and would like to be considered. All confidential enquiries can also be emailed directly. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • newcastle, new south wales
      • temporary
      • AU$31.29 - AU$31.29, per hour, Super & discounts to leading retailers
      • full-time
      Newcastle locationFull time temporary assignment with a State Government Department$31.29 per hour plus super Join a State Government department as a Customer Service Officer within their technical resolution team in a contact centre environment. Provide exceptional customer service while being the first technical resolution point for all reported ICT related incidents and work closely with other key stakeholders across the different technology units. What we need from you?We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsAbility to clearly communicate and convey technical informationExcellent customer service skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either contact centre, hospitality or retailExperience in operational service desk or contact centre (highly regarded)Experience with basic ICT e and software troubleshooting (desired)IN ORDER TO PROGRESSYou must be able to clear a police check You must have a working with children check application in progress as a minimumWant to apply?Please submit your resume (in word format) by clicking ‘Apply Now'. For more information, you can contact Samantha at samantha.tuinukuafe@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Newcastle locationFull time temporary assignment with a State Government Department$31.29 per hour plus super Join a State Government department as a Customer Service Officer within their technical resolution team in a contact centre environment. Provide exceptional customer service while being the first technical resolution point for all reported ICT related incidents and work closely with other key stakeholders across the different technology units. What we need from you?We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsAbility to clearly communicate and convey technical informationExcellent customer service skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either contact centre, hospitality or retailExperience in operational service desk or contact centre (highly regarded)Experience with basic ICT e and software troubleshooting (desired)IN ORDER TO PROGRESSYou must be able to clear a police check You must have a working with children check application in progress as a minimumWant to apply?Please submit your resume (in word format) by clicking ‘Apply Now'. For more information, you can contact Samantha at samantha.tuinukuafe@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • newcastle, new south wales
      • temporary
      • AU$39.00 - AU$39.00, per hour, superannuation
      • full-time
      Work in the heart of NewcastleAttractive hourly rate of $39 p/hAssignment through to June 30 2022 with view to extend beyondThe opportunity:Randstad is recruiting a Client Service Officer to join a Federal Government organisation based in Newcastle on a temporary full time assignment through June 30 2022 at this stage. This organisation is a well known community focused organisation that works with at times vulnerable people and situations.The role:As a Client Contact Officer, you will be based in the office and the first point of contact for their customer base. You will be required to provide exceptional customer service over the phone to answer a range of important enquiries, while simultaneously managing administrative duties and toggling through multiple online systems and platforms. Other duties include:Attending the front desk to meet clients for scheduled appointmentsSetting clients up for online servicesAdhoc administrative tasksProvide customer-centric service to clients nationally Our ideal candidate has/is:Experience working within a State / Federal Government department in a Customer focused position is highly regarded.An aptitude for juggling multiple tasks in a busy environmentAn ambitious candidate who can work independentlyA genuine passion for customer service ensuring that the customer has a positive experience with every interactionExperience working with vulnerable people within the community or community focussed organisations Motivated to complete tasks with high integrity and confidentialityValues that align with the organisation were recruiting forDemonstrated experience within a role that embodied face to face and phone based customer serviceWhat you will get in return?Wonderful colleagues who are passionate about the service they provideFull time hours 8.30am - 4.30pm Monday to FridayRewarding meaninful workAccess to Randstad benefits including discounts to leading retailersRemote onboarding and training package Ongoing support from your Randstad consultantIf you are interested in this opportunity please apply now or contact Elyse on elyse.connor@randstad.com.au or 4032 7357Please note, if successful in this opportunity you will have to complete a Federal Police Check before commencement. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Work in the heart of NewcastleAttractive hourly rate of $39 p/hAssignment through to June 30 2022 with view to extend beyondThe opportunity:Randstad is recruiting a Client Service Officer to join a Federal Government organisation based in Newcastle on a temporary full time assignment through June 30 2022 at this stage. This organisation is a well known community focused organisation that works with at times vulnerable people and situations.The role:As a Client Contact Officer, you will be based in the office and the first point of contact for their customer base. You will be required to provide exceptional customer service over the phone to answer a range of important enquiries, while simultaneously managing administrative duties and toggling through multiple online systems and platforms. Other duties include:Attending the front desk to meet clients for scheduled appointmentsSetting clients up for online servicesAdhoc administrative tasksProvide customer-centric service to clients nationally Our ideal candidate has/is:Experience working within a State / Federal Government department in a Customer focused position is highly regarded.An aptitude for juggling multiple tasks in a busy environmentAn ambitious candidate who can work independentlyA genuine passion for customer service ensuring that the customer has a positive experience with every interactionExperience working with vulnerable people within the community or community focussed organisations Motivated to complete tasks with high integrity and confidentialityValues that align with the organisation were recruiting forDemonstrated experience within a role that embodied face to face and phone based customer serviceWhat you will get in return?Wonderful colleagues who are passionate about the service they provideFull time hours 8.30am - 4.30pm Monday to FridayRewarding meaninful workAccess to Randstad benefits including discounts to leading retailersRemote onboarding and training package Ongoing support from your Randstad consultantIf you are interested in this opportunity please apply now or contact Elyse on elyse.connor@randstad.com.au or 4032 7357Please note, if successful in this opportunity you will have to complete a Federal Police Check before commencement. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ballarat, victoria
      • contract
      • full-time
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat, as well as their Customer Service branches in Geelong and ColacDuties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailIf working in a Customer service centre, you will be handling customer facing enquriesYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 30th of November 2021, and also be free to attend a virtual assessment centre 16th November 2021.Applications for these roles close on the 11th of November 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat, as well as their Customer Service branches in Geelong and ColacDuties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailIf working in a Customer service centre, you will be handling customer facing enquriesYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 30th of November 2021, and also be free to attend a virtual assessment centre 16th November 2021.Applications for these roles close on the 11th of November 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • contract
      • AU$31.00 - AU$32.00 per hour
      • full-time
      Role Title: Covid 19 Call Centre SupportEnd Date: 06/02/2022 ( view to extend) Hours: 7hr/day 35hr/week *Please note you will be required to work 7 hr shifts between 7am-7pm across 7 days*Location: Between WFH/Parramatta locationCheck: 2x References, WWCC, Police Check ( on success- randstad will cover Crim check/ references- you will purchase a WWCC on success from Service NSW - Paid work WWCC) Job Requirements: BelowThe client mission is that all children in NSW participate in high quality education and care services, including for 600 hours a year in the two years before school. Our work is based on established evidence of the benefits of early childhood education to enhance children’s cognitive abilities and social and emotional skills.Primary purpose of the roleThe role responds to routine enquiries and assists with the provision of information to the sector and stakeholders.Key accountabilitiesRespond to routine enquiries and provide accurate and customer focused and refer matters that cannot be resolved to a relevant senior officer. Direct clients to relevant resources to assist in the resolution of their enquiry.Register routine complaints and incident reports and refer contentious matters to the appropriate officer for further action, to ensure the efficient and timely management of complaints.Register and refer statutory notifications to ensure the timely and thorough review of complaints.Maintain the database for early childhood education and care service records in NSW to ensure databases are maintained accurately and to the highest standard.Provide accurate and timely information related to GIPA requests, subpoenas and other operational matters so that deadlines are met.Provide senior officers with accurate and timely information on operational matters to support the work of the Directorate.To apply you must: Provide double vaccination evidence Must clear a police check and WWCC - no disclosable outcomesMust be available Mon- Sunday between 7am-7pm ( 35 hours a week- additional hours at your discretion) Must be willing to travel into the office when requiredPlease only apply if you can work onsite and have a WFH setupIf keen please email your CV to rawan.shakhtour@randstad.com.au and ensure your CV is attached, if you have a current WWCC and Police check please also fwd. Thank you and looking forward to hearing from you. Cut off date - Tuesday 9/11/2021- Note due to the high volume of applicants, only successful applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Role Title: Covid 19 Call Centre SupportEnd Date: 06/02/2022 ( view to extend) Hours: 7hr/day 35hr/week *Please note you will be required to work 7 hr shifts between 7am-7pm across 7 days*Location: Between WFH/Parramatta locationCheck: 2x References, WWCC, Police Check ( on success- randstad will cover Crim check/ references- you will purchase a WWCC on success from Service NSW - Paid work WWCC) Job Requirements: BelowThe client mission is that all children in NSW participate in high quality education and care services, including for 600 hours a year in the two years before school. Our work is based on established evidence of the benefits of early childhood education to enhance children’s cognitive abilities and social and emotional skills.Primary purpose of the roleThe role responds to routine enquiries and assists with the provision of information to the sector and stakeholders.Key accountabilitiesRespond to routine enquiries and provide accurate and customer focused and refer matters that cannot be resolved to a relevant senior officer. Direct clients to relevant resources to assist in the resolution of their enquiry.Register routine complaints and incident reports and refer contentious matters to the appropriate officer for further action, to ensure the efficient and timely management of complaints.Register and refer statutory notifications to ensure the timely and thorough review of complaints.Maintain the database for early childhood education and care service records in NSW to ensure databases are maintained accurately and to the highest standard.Provide accurate and timely information related to GIPA requests, subpoenas and other operational matters so that deadlines are met.Provide senior officers with accurate and timely information on operational matters to support the work of the Directorate.To apply you must: Provide double vaccination evidence Must clear a police check and WWCC - no disclosable outcomesMust be available Mon- Sunday between 7am-7pm ( 35 hours a week- additional hours at your discretion) Must be willing to travel into the office when requiredPlease only apply if you can work onsite and have a WFH setupIf keen please email your CV to rawan.shakhtour@randstad.com.au and ensure your CV is attached, if you have a current WWCC and Police check please also fwd. Thank you and looking forward to hearing from you. Cut off date - Tuesday 9/11/2021- Note due to the high volume of applicants, only successful applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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