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7 jobs found in Victoria

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    • melbourne, victoria
    • temporary
    • AU$43.00 - AU$45.00, per hour, plus super
    • full-time
    Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • AU$29.59 - AU$29.59, per hour, plus super
    • full-time
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • ballarat, victoria
    • contract
    • AU$28.00 - AU$29.00 per hour
    • full-time
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
    Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
    • geelong, victoria
    • temporary
    • full-time
    Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
    Our client is seeking a people focused customer service operator to take face to face queries and payments for a government department. This role is full time hours on an ongoing basis. The role:-- customer facing - taking queries - taking payments - assisting with applications and forms About you:- - resilient - good verbal and written skills - attention to detail - good keyboard accuracy. Please apply now or reach out to danni.trofin@randstad.com.au
    • pakenham, victoria
    • temporary
    • AU$29.00 - AU$29.00, per hour, plus super
    • full-time
    Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • bendigo, victoria
    • permanent
    • AU$59,722 - AU$59,722, per year, plus super
    • full-time
    Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • camberwell, victoria
    • temporary
    • AU$31.45 - AU$31.45, per hour, superannuation
    • full-time
    This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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