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        • brisbane, queensland
        • contract
        • AU$50,000 - AU$60,000 per year
        • full-time
        Randstad are currently recruiting on an ongoing basis for our valued client based in Morningside. This is a reception / contact centre hybrid role and we are looking for people with strong customer service focus and who are able to work full time About the position:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently recruiting on an ongoing basis for our valued client based in Morningside. This is a reception / contact centre hybrid role and we are looking for people with strong customer service focus and who are able to work full time About the position:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest departments. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • mount gravatt, queensland
        • temporary
        • full-time
        Randstad are currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a large State Government client. With continued growth in the South Brisbane region, we are looking for experienced customer service professionals to work with a well known state government client. The Brisbane Assessment Centre team are looking for experienced client facing professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based primarily in the South side of Brisbane, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Key ResponsibilitiesResponding to customer enquiries via face to faceWorking in a high volume face to face environmentProvide an outstanding customer service experience to clients and customersHandle complaints in a highly professional manner About the RoleWorking in an high volume client facing position Providing extensive advice on state government legislation, subsidies and contractsAssisting customers face to face and emails on application processes Strong understanding over government terminology 7 - 8 days of training at their Mount Gravatt site Understanding school applications and processesMust be willing to travel various locations across south Brisbane RequirementsSuccessful candidates will have a minimum of 1 year experience within a client facing position and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?You will receive the opportunity to develop your skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • AU$50,000 - AU$60,000 per year
        • full-time
        Purpose of the role:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Purpose of the role:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Brisbane CBD Location - Close to Public Transport$23.50 per hour + superExposure to a Federal Government departmentRandstad is working exclusively with our valued client Concentrix on a large scale volume project to assist a large Federal Government client. This is an exciting opportunity for people to get exposure working alongside a large Federal Government department. If you are looking to further your career then look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client! There are multiple permanent positions available, with interviews being held over the next 2 weeks. SKILLS Answer inbound calls from the Australian public and handle their enquiriesManage customer expectations ensuring customers get the appropriate support.Work in a team environment and support continuous improvement of services provided by the clientAbility to investigate and confident making decisions on customer queries & requestsUpdate customers documentation and records with a high level of accuracyBENEFITS Long term, stable & reliable full time employment with a growing global business4 weeks paid full time training before you hit the phones on the 5th WeekHours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)Progression opportunities are availableReward for performance & tenure within the businessSoft introduction to KPI's & expectations of the roleCBD location, across from Central Station$22.50 per hour + superOngoing training & support offered to all employeesCULTURE We are fanatical about our clients & staffWe invest in the future & celebrate diversityWe believe in a positive & collaborative working environmentWhat are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix! Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks. We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Brisbane CBD Location - Close to Public Transport$23.50 per hour + superExposure to a Federal Government departmentRandstad is working exclusively with our valued client Concentrix on a large scale volume project to assist a large Federal Government client. This is an exciting opportunity for people to get exposure working alongside a large Federal Government department. If you are looking to further your career then look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client! There are multiple permanent positions available, with interviews being held over the next 2 weeks. SKILLS Answer inbound calls from the Australian public and handle their enquiriesManage customer expectations ensuring customers get the appropriate support.Work in a team environment and support continuous improvement of services provided by the clientAbility to investigate and confident making decisions on customer queries & requestsUpdate customers documentation and records with a high level of accuracyBENEFITS Long term, stable & reliable full time employment with a growing global business4 weeks paid full time training before you hit the phones on the 5th WeekHours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)Progression opportunities are availableReward for performance & tenure within the businessSoft introduction to KPI's & expectations of the roleCBD location, across from Central Station$22.50 per hour + superOngoing training & support offered to all employeesCULTURE We are fanatical about our clients & staffWe invest in the future & celebrate diversityWe believe in a positive & collaborative working environmentWhat are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix! Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks. We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • AU$60 - AU$50,000 per year
        • full-time
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • AU$26.00 - AU$30.00 per hour
        • full-time
        The Opportunity Randstad is currently looking for driven and self-starters with a can-do attitude call centre operators and customer service representatives in the Southern suburbs of Brisbane. You will provide exceptional customer service to new and pre-existing customers. This role will involve: Renewing customers annual serviceWarm outbound calls (sales)Obtaining and entering accurately customers informationScheduling jobs into their booking systemAdministration ad-hocdata entryAchieving daily KPI’sThe Like Mind As part of the customer care team, you will be looking after any client who has interest in our services and other administrative tasks that are presented on a daily basis. Your personality will be your best asset, as you will be the first point of contact. With your excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role.Proven track record of meeting and exceeding your KPI’s and excellent attention to detail will be highly desirable for this role. If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        The Opportunity Randstad is currently looking for driven and self-starters with a can-do attitude call centre operators and customer service representatives in the Southern suburbs of Brisbane. You will provide exceptional customer service to new and pre-existing customers. This role will involve: Renewing customers annual serviceWarm outbound calls (sales)Obtaining and entering accurately customers informationScheduling jobs into their booking systemAdministration ad-hocdata entryAchieving daily KPI’sThe Like Mind As part of the customer care team, you will be looking after any client who has interest in our services and other administrative tasks that are presented on a daily basis. Your personality will be your best asset, as you will be the first point of contact. With your excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role.Proven track record of meeting and exceeding your KPI’s and excellent attention to detail will be highly desirable for this role. If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • AU$50,000 - AU$60,000 per year
        • full-time
        Purpose of the role:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Purpose of the role:Take a high volume of inbound calls & conduct outbound callRegister jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processAdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in Construction, Claims or Insurance is highly beneficialConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied role Please note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims roles available on a casual basis with long term potential This role involves answering inbound customer enquiries with some outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Answering high vlume of inbound callsAdhere to KPI'sCommunicate with all key relevant stakeholdersProcess Invoices and claims when requiredAnalysing and interpreting information to make decisionsSome but a minimal amount of outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR: 1-2 years+ Call centre experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisionsExcellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZEN If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims roles available on a casual basis with long term potential This role involves answering inbound customer enquiries with some outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Answering high vlume of inbound callsAdhere to KPI'sCommunicate with all key relevant stakeholdersProcess Invoices and claims when requiredAnalysing and interpreting information to make decisionsSome but a minimal amount of outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR: 1-2 years+ Call centre experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisionsExcellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZEN If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity will be to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity will be to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        12 month contract with potential opportunity for extensionCompetitive hourly rate of $39ph + SuperPart Time Hours, 3 or 4 days per weekRotating Roster, Mon-Fri - 7:00am - 8:00pmLocated in Brisbane CBDRandstad are excited to be recruiting for our valued client Open Arms who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for clients at Open Arms who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre in Open Arms – Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government All applicants must be Australian CitizensIf this sounds like a great role for you, please Apply Now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        12 month contract with potential opportunity for extensionCompetitive hourly rate of $39ph + SuperPart Time Hours, 3 or 4 days per weekRotating Roster, Mon-Fri - 7:00am - 8:00pmLocated in Brisbane CBDRandstad are excited to be recruiting for our valued client Open Arms who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for clients at Open Arms who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre in Open Arms – Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government All applicants must be Australian CitizensIf this sounds like a great role for you, please Apply Now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        $22.22 per hour + super; incentives for high performers Brisbane CBD Location - close to public transport Career Progression available Randstad has partnered with Concentrix exclusively for an exciting new opportunity. We are looking for driven, ambitious candidates that are looking to grow within a company. If you are looking for career progression in your next opportunity, please click apply now! About the role You will be joining Concentrix on behalf of the RSL Art Union Lottery, the most successful not-for-profit art union in Australia. Representing this iconic charity as a Retention Specialist, you will retain existing customers to this important fundraising engine which allows RSL Queensland to create positive change and ensure we continue to provide support and services for our Australian Defence Force Veteran Community. Key responsibilities: Membership engagement and retentionDeliver exceptional customer serviceThe ability to build strong, long term, customers relationships.Handle inbound and outbound enquiriesWhat’s in it for you? Hours: Permanent Full time-38 hours per week and Permanent Part time- Min 25 Hours per week available.Roster: Flexible work roster from Monday to Friday, 8am – 7pm with the occasional Saturday 8am – 4pmTraining: 1 week of paid training to fully equip you with the required skillsTeam Culture: Team culture is of great importance we build on this with incentives and team building days.Incentives: Monthly and Quarterly Incentive Programme – metric and quality focussedImpact: Motivating work with a strong community impactProfessional Development: We offer personal and professional development through dedicated upskilling and training.Hourly Rate: $22.22Start Date: 07 April 2021What are we looking for? Ability and drive to consistently exceed sales targets and KPI’sResilience and goal focusedThe ability to gain product and systems knowledge quickly.A proven ability to overcome objections and constantly deliver a positive experienceDemonstrated strong conflict resolution and problem-solving skillsExcellent communication skillsResponsiveness to coaching and the ability to take on feedbackWho are we? In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Successful candidates will be required to successfully complete pre-employment checks. All applicants must be at least 18 years of age. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        $22.22 per hour + super; incentives for high performers Brisbane CBD Location - close to public transport Career Progression available Randstad has partnered with Concentrix exclusively for an exciting new opportunity. We are looking for driven, ambitious candidates that are looking to grow within a company. If you are looking for career progression in your next opportunity, please click apply now! About the role You will be joining Concentrix on behalf of the RSL Art Union Lottery, the most successful not-for-profit art union in Australia. Representing this iconic charity as a Retention Specialist, you will retain existing customers to this important fundraising engine which allows RSL Queensland to create positive change and ensure we continue to provide support and services for our Australian Defence Force Veteran Community. Key responsibilities: Membership engagement and retentionDeliver exceptional customer serviceThe ability to build strong, long term, customers relationships.Handle inbound and outbound enquiriesWhat’s in it for you? Hours: Permanent Full time-38 hours per week and Permanent Part time- Min 25 Hours per week available.Roster: Flexible work roster from Monday to Friday, 8am – 7pm with the occasional Saturday 8am – 4pmTraining: 1 week of paid training to fully equip you with the required skillsTeam Culture: Team culture is of great importance we build on this with incentives and team building days.Incentives: Monthly and Quarterly Incentive Programme – metric and quality focussedImpact: Motivating work with a strong community impactProfessional Development: We offer personal and professional development through dedicated upskilling and training.Hourly Rate: $22.22Start Date: 07 April 2021What are we looking for? Ability and drive to consistently exceed sales targets and KPI’sResilience and goal focusedThe ability to gain product and systems knowledge quickly.A proven ability to overcome objections and constantly deliver a positive experienceDemonstrated strong conflict resolution and problem-solving skillsExcellent communication skillsResponsiveness to coaching and the ability to take on feedbackWho are we? In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Successful candidates will be required to successfully complete pre-employment checks. All applicants must be at least 18 years of age. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • full-time
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims administration roles available on a casual basis with long term potentialThis role involves processing a high volume of claims a day with some inbound and outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZENIf you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims administration roles available on a casual basis with long term potentialThis role involves processing a high volume of claims a day with some inbound and outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZENIf you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the OpportunitiesRandstad are currently seeking candidates for a temporary 3 month opportunity with a well know State Government client that provides tenancy information and support to the Queensland rental sector. Start Date 12th of April CBD Location (close to central station)8:00am and 5:30pm - Monday to Friday (no weekend or overtime work)Must be Australian Citizen/ Permanent Resident About the roleRandstad are seeking individuals with experience in customer service or a high volume inbound call centre environment. In this role you will be responsible for providing a high level of customer service in a busy call centre where you will provide information and support to customers regarding legislation and bond administration matters.This position is a blended role of both manual data entry as well as call centre operations. You will be required to provide information on relevant legislation in order to support customers. Key ResponsibilitiesResponding to customer enquiries via inbound phone callsProvide an outstanding customer service experience to customersHandle complaints in a highly professional mannerWork towards KPIsProviding information on legislationsRequirementsExperience in customer service (high volume contact centre highly desirable)Excellent written and verbal communication Ability to build strong and positive relationships with key stakeholders Have a positive attitude and a strong drive for performace and successAbility to work under pressure Work within tight timeframes in a high KPI driven environmentMust be a team player What’s in it for you?You will receive the opportunity to further develop your customer service and call centre skills whilst working for a Government department!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW!Please note due to extremely high volumes of applicants, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the OpportunitiesRandstad are currently seeking candidates for a temporary 3 month opportunity with a well know State Government client that provides tenancy information and support to the Queensland rental sector. Start Date 12th of April CBD Location (close to central station)8:00am and 5:30pm - Monday to Friday (no weekend or overtime work)Must be Australian Citizen/ Permanent Resident About the roleRandstad are seeking individuals with experience in customer service or a high volume inbound call centre environment. In this role you will be responsible for providing a high level of customer service in a busy call centre where you will provide information and support to customers regarding legislation and bond administration matters.This position is a blended role of both manual data entry as well as call centre operations. You will be required to provide information on relevant legislation in order to support customers. Key ResponsibilitiesResponding to customer enquiries via inbound phone callsProvide an outstanding customer service experience to customersHandle complaints in a highly professional mannerWork towards KPIsProviding information on legislationsRequirementsExperience in customer service (high volume contact centre highly desirable)Excellent written and verbal communication Ability to build strong and positive relationships with key stakeholders Have a positive attitude and a strong drive for performace and successAbility to work under pressure Work within tight timeframes in a high KPI driven environmentMust be a team player What’s in it for you?You will receive the opportunity to further develop your customer service and call centre skills whilst working for a Government department!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW!Please note due to extremely high volumes of applicants, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • AU$60 - AU$50,000 per year
        • full-time
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAPAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAPAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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