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    • brisbane, queensland
    • permanent
    • full-time
    Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to Working from home. As a Customer Service office you will be required to deliver exceptional customer service and assist customers who have been affected by COVID-19. You will be taking inbound calls from our clients customers and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.To be successful for the role you must have the following:Your own computer / laptop which is Microsoft Based A computer / laptop that is no older then 3 years oldYour computer must be updated with the latest operating systems Must be tech savvy and be able to troubleshoot your deviceDemonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screenBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleBe available Monday to Friday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super Must be able to pass a criminal history check Location: Working from home As this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.If this role sounds like the right role for you please click APPLY NOW!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to Working from home. As a Customer Service office you will be required to deliver exceptional customer service and assist customers who have been affected by COVID-19. You will be taking inbound calls from our clients customers and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.To be successful for the role you must have the following:Your own computer / laptop which is Microsoft Based A computer / laptop that is no older then 3 years oldYour computer must be updated with the latest operating systems Must be tech savvy and be able to troubleshoot your deviceDemonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screenBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleBe available Monday to Friday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super Must be able to pass a criminal history check Location: Working from home As this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.If this role sounds like the right role for you please click APPLY NOW!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$28.53 per hour
    • full-time
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$53,000 per year
    • full-time
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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