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    10 jobs found for Consultant in Queensland

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      • brisbane, queensland
      • contract
      • AU$1,050 - AU$1,200 per day
      • full-time
      Senior Project ManagerRandstad is working with a well established Financial Services client seeking an immediate start for multiple Senior Project Managers on the contract side. This is an exciting opportunity to be part of one of the largest membership mergers in Australia, based in Brisbane.What they offer:Attractive Daily RateHybrid Working EnvironmentOffices in Brisbane CBDPurpose of this role:The Senior Project Manager is responsible for ensuring the projects are completed on time, within budget and scope to the business requirements and meeting quality standards. The Senior Project Manager must ensure the success of the project by managing risk and minimising associated impact throughout the life of the project.The Senior Project Manager is responsible for the creation of project artefacts that are determined by the clients integrated Delivery Framework and Solution Delivery Lifecyle as well as lead and manage staff of different disciplines to produce high quality results.Key Accountabilities: 5 + years Project Management experience Relevant experience in Financial Services and the superannuation industry. Strong stakeholder management experience Knowledge and understanding of project management methodology and techniques ie PMBoK, MSP, Prince2, Waterfall and Agile;Success in planning and delivery of projects that are highly complex, cost and/or value in a medium sized corporate environmentGood knowledge of budgeting and resource allocation procedures Ability to interpret business, information and technical architecture roadmaps Demonstrated skills in understanding and practicing project risk management Project Server/Online at an advanced level Proven success in planning and delivery of projects that are highly complex, cost and/or value in a medium sized corporate environment. Demonstrated experience in setting up and maintaining a project schedule Diploma in PMBoK or working toward Diploma in PMBoK or willing to attain within 12 MonthsIf this sounds like you and are seeking your next contract role joining a high-performing team please apply above or alternatively contact Rachael.landers@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Senior Project ManagerRandstad is working with a well established Financial Services client seeking an immediate start for multiple Senior Project Managers on the contract side. This is an exciting opportunity to be part of one of the largest membership mergers in Australia, based in Brisbane.What they offer:Attractive Daily RateHybrid Working EnvironmentOffices in Brisbane CBDPurpose of this role:The Senior Project Manager is responsible for ensuring the projects are completed on time, within budget and scope to the business requirements and meeting quality standards. The Senior Project Manager must ensure the success of the project by managing risk and minimising associated impact throughout the life of the project.The Senior Project Manager is responsible for the creation of project artefacts that are determined by the clients integrated Delivery Framework and Solution Delivery Lifecyle as well as lead and manage staff of different disciplines to produce high quality results.Key Accountabilities: 5 + years Project Management experience Relevant experience in Financial Services and the superannuation industry. Strong stakeholder management experience Knowledge and understanding of project management methodology and techniques ie PMBoK, MSP, Prince2, Waterfall and Agile;Success in planning and delivery of projects that are highly complex, cost and/or value in a medium sized corporate environmentGood knowledge of budgeting and resource allocation procedures Ability to interpret business, information and technical architecture roadmaps Demonstrated skills in understanding and practicing project risk management Project Server/Online at an advanced level Proven success in planning and delivery of projects that are highly complex, cost and/or value in a medium sized corporate environment. Demonstrated experience in setting up and maintaining a project schedule Diploma in PMBoK or working toward Diploma in PMBoK or willing to attain within 12 MonthsIf this sounds like you and are seeking your next contract role joining a high-performing team please apply above or alternatively contact Rachael.landers@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • temporary
      • AU$29.00 - AU$35.00, per hour, plus super
      • full-time
      Randstad is currently recruiting for an internal recruitment coordinator to work for a well known national company in Robina. To be successful for the role you will be driven, proactive and have a genuine passion for filling roles with the right candidates. This is a temporary positionKey responsibilities include:end to end recruitment processConduct telephone interviews, schedule appointments, advertise jobs and attend interviewsProactively seek potential talent and build on your candidate data base.Create a positive candidate experience.Conduct background / reference checksAssist with onboarding with new candidatesIdeally you will have:Proven experience within the recruitmentAbility to manage a varied portfolio of jobsExcellent verbal and written communication to engage and build relationshipsAbility to work independently within a tight knit teamProactive and positive approach to work and the ability to meet deadlines.Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact sheree.willis@randstad.com.au Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently recruiting for an internal recruitment coordinator to work for a well known national company in Robina. To be successful for the role you will be driven, proactive and have a genuine passion for filling roles with the right candidates. This is a temporary positionKey responsibilities include:end to end recruitment processConduct telephone interviews, schedule appointments, advertise jobs and attend interviewsProactively seek potential talent and build on your candidate data base.Create a positive candidate experience.Conduct background / reference checksAssist with onboarding with new candidatesIdeally you will have:Proven experience within the recruitmentAbility to manage a varied portfolio of jobsExcellent verbal and written communication to engage and build relationshipsAbility to work independently within a tight knit teamProactive and positive approach to work and the ability to meet deadlines.Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact sheree.willis@randstad.com.au Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • full-time
      About the roleIn this role you will have the opportunity to nurture, grow and develop an already very well established busy Government desk and work in a team environment with the support of our Manager, Team Leader and a team of experienced consultants. This role has become available due to growht from an outstanding 2021 and 2022! The desk is very warm and you will be set up for success from the word go!This is a large-scale temporary desk with huge potential to grow even further. The role entails managing the entire recruitment project cycle from job qualification through to offer management and aftercare, along with navigating our in-house database and being part of driving this space to success.You will:work a full 360 recruitment role - managing the entire recruitment project cycle from job qualification through to offer management and aftercaremanage a local, state and federal government portfoliobe pipelining of talent through advertising on line, and utilising social media and technology platformsactively keeping a breadth of your industries news and updates,building quality relationships with clients and companies over the phone and face to face, with a strong focus on business development and overachieving KPI’smanage and recruit role types such as admin, data entry, reception, records management, executive assistant and project support.work in a team where great culture and inclusiveness are its top prioritybe provided with excellent training and leadership pathwaysThis desk is currently billing strong temp GP each week and is a high volume temp driven business, with the ability to earn consistent monthly commission.About youIdeally looking to identify a recruitment professional with a proven track record in growing existing accounts, whilst also being able to identify new business opportunities.Whilst recruitment experience will be highly desirable, if you have worked in a similar field/industry or have a strong sales background and can demonstrate the right skills & behaviours - I want to hear from you!Salary range & benefitsIn return, you will receive an attractive remuneration package including a great base salary and uncapped commission. Work/life & flexibility balance is important to the team and Randstad. Randstad benefits offer extra leave accrued each year of employment, as well as the opportunity to work overseas for 8 weeks. PLUS you will receive market leading training and will be coached and mentored by an experienced recruitment manager and team leader. Apply Click on the apply button if you are ready to join our team. Not ready to apply just yet, or you have some questions first? Call Amanda Lowe on 0412 490 416 for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      About the roleIn this role you will have the opportunity to nurture, grow and develop an already very well established busy Government desk and work in a team environment with the support of our Manager, Team Leader and a team of experienced consultants. This role has become available due to growht from an outstanding 2021 and 2022! The desk is very warm and you will be set up for success from the word go!This is a large-scale temporary desk with huge potential to grow even further. The role entails managing the entire recruitment project cycle from job qualification through to offer management and aftercare, along with navigating our in-house database and being part of driving this space to success.You will:work a full 360 recruitment role - managing the entire recruitment project cycle from job qualification through to offer management and aftercaremanage a local, state and federal government portfoliobe pipelining of talent through advertising on line, and utilising social media and technology platformsactively keeping a breadth of your industries news and updates,building quality relationships with clients and companies over the phone and face to face, with a strong focus on business development and overachieving KPI’smanage and recruit role types such as admin, data entry, reception, records management, executive assistant and project support.work in a team where great culture and inclusiveness are its top prioritybe provided with excellent training and leadership pathwaysThis desk is currently billing strong temp GP each week and is a high volume temp driven business, with the ability to earn consistent monthly commission.About youIdeally looking to identify a recruitment professional with a proven track record in growing existing accounts, whilst also being able to identify new business opportunities.Whilst recruitment experience will be highly desirable, if you have worked in a similar field/industry or have a strong sales background and can demonstrate the right skills & behaviours - I want to hear from you!Salary range & benefitsIn return, you will receive an attractive remuneration package including a great base salary and uncapped commission. Work/life & flexibility balance is important to the team and Randstad. Randstad benefits offer extra leave accrued each year of employment, as well as the opportunity to work overseas for 8 weeks. PLUS you will receive market leading training and will be coached and mentored by an experienced recruitment manager and team leader. Apply Click on the apply button if you are ready to join our team. Not ready to apply just yet, or you have some questions first? Call Amanda Lowe on 0412 490 416 for a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • part-time
      Randstad is currently recruiting for an AO3 Customer Service Agent to join a Government Department. The role focuses on delivering exceptional customer service - if this sounds like you, please apply!About the role:Working alongside Customer and Business Services team Provide information to the client’s customers over the phoneUndertake projects as required Call centre environmentAO3 level Located: CBD Start date: ASAP until 30th of June with a possibility of extensionPart time - 36.25 hrs per fortnightAs an AO3 Customer Service Agent, you will be: Handling customer inquiries professionally through multiple channelsProvide great customer service experience Using high level of interpersonal skills and active listening skills Are you right for this role? You must be:Fully vaccinatedHave at least 6 months experience in contact centresAble to talk and type at the same timeFlexible with shifts/hoursExperience in using different applications such as managed voice service (Genesys cloud, CRM and SharePoint. If this sounds of an interest to you, please click apply and a consultant will contact you if you have been shortlisted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently recruiting for an AO3 Customer Service Agent to join a Government Department. The role focuses on delivering exceptional customer service - if this sounds like you, please apply!About the role:Working alongside Customer and Business Services team Provide information to the client’s customers over the phoneUndertake projects as required Call centre environmentAO3 level Located: CBD Start date: ASAP until 30th of June with a possibility of extensionPart time - 36.25 hrs per fortnightAs an AO3 Customer Service Agent, you will be: Handling customer inquiries professionally through multiple channelsProvide great customer service experience Using high level of interpersonal skills and active listening skills Are you right for this role? You must be:Fully vaccinatedHave at least 6 months experience in contact centresAble to talk and type at the same timeFlexible with shifts/hoursExperience in using different applications such as managed voice service (Genesys cloud, CRM and SharePoint. If this sounds of an interest to you, please click apply and a consultant will contact you if you have been shortlisted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • permanent
      • AU$70,000 - AU$72,000, per year, plus super
      • full-time
      Randstad has a rare opportunity for an experienced Recruitment Administration advisor to join one of our valued clients in Robina. You will be joining a highly reputable, national company that allows you to work from home 90% of the time! The successful candidate will be experienced with high volume end to end recruitment, a great communicator and confident building relationships within the company including hiring managers. Key responsibilities- End to end recruitment including job briefs, adverts, phone screens, interviews and reference checksAdvise and support the hiring managers throughout the recruitment processEnsure a seamless and positive onboarding experience for successful candidatesEngage, build and manage relationships with internal and external stakeholdersContribute and support the HR team where requiredAssit with implemeenting new recruitment stratagies and bringing new ideas to the business Ideally you will have - Proven experience in a similar roleEnd to end recruitment experienceGenuinely focused on the best outcome and candidate for each roleExperience in talent acquisition is desirableThe ability to communicate at all levelsBenefits - Work from home 90% of the timeGreat team environmentWork life balanceIf you are suitable for this role aplly today or contact sheree.willis@randstad.com.au for a onfidential discussion. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has a rare opportunity for an experienced Recruitment Administration advisor to join one of our valued clients in Robina. You will be joining a highly reputable, national company that allows you to work from home 90% of the time! The successful candidate will be experienced with high volume end to end recruitment, a great communicator and confident building relationships within the company including hiring managers. Key responsibilities- End to end recruitment including job briefs, adverts, phone screens, interviews and reference checksAdvise and support the hiring managers throughout the recruitment processEnsure a seamless and positive onboarding experience for successful candidatesEngage, build and manage relationships with internal and external stakeholdersContribute and support the HR team where requiredAssit with implemeenting new recruitment stratagies and bringing new ideas to the business Ideally you will have - Proven experience in a similar roleEnd to end recruitment experienceGenuinely focused on the best outcome and candidate for each roleExperience in talent acquisition is desirableThe ability to communicate at all levelsBenefits - Work from home 90% of the timeGreat team environmentWork life balanceIf you are suitable for this role aplly today or contact sheree.willis@randstad.com.au for a onfidential discussion. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • AU$110,000 - AU$1,400,000 per year
      • full-time
      This organisation has a rich history of success and a focus on continuous improvement. The role of the HR professional in this business has evolved to focus entirely on high level business partnering. In this highly-visible commercial appointment, you will be responsible for developing and delivering a strategic and value-adding HR service across a professional and dynamic client group. Operating against key people and broader commercial objectives, you will play a lead role in developing robust people solutions, in an environment which is constantly evolving. In conjunction with a team of HR Professionals your responsibilities will include:Developing and delivering a strategic and value-adding HR service across a professional and dynamic client groupAssist in the development and implementation of best practice HRM focussing on performance management and engagement, remuneration and benefits, workforce planning recruitment and selection and employee engagement.Ensure teams are enabled to support the business in cyclical HR activities and drive initiatives and insights for continuous improvement in HR centres of excellence as well as the HRBP and services team.Coach and support business leaders around onboarding, performance management, employee relations and WH&SSupport the HR services team in the compilation and reporting of accurate HR systems, reporting and processes.To succeed in this critical appointment, you will have experience operating at a business partnering level drawn from a medium to large corporate environment. Your relevant tertiary Qualifications coupled with your ability to understand business imperatives and coach stakeholders towards meeting these objectives will be key to your success.To apply, please click on the link below; alternatively please contact me directly on 0419 222 542 or via email on gsgualdino@hrpartners.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This organisation has a rich history of success and a focus on continuous improvement. The role of the HR professional in this business has evolved to focus entirely on high level business partnering. In this highly-visible commercial appointment, you will be responsible for developing and delivering a strategic and value-adding HR service across a professional and dynamic client group. Operating against key people and broader commercial objectives, you will play a lead role in developing robust people solutions, in an environment which is constantly evolving. In conjunction with a team of HR Professionals your responsibilities will include:Developing and delivering a strategic and value-adding HR service across a professional and dynamic client groupAssist in the development and implementation of best practice HRM focussing on performance management and engagement, remuneration and benefits, workforce planning recruitment and selection and employee engagement.Ensure teams are enabled to support the business in cyclical HR activities and drive initiatives and insights for continuous improvement in HR centres of excellence as well as the HRBP and services team.Coach and support business leaders around onboarding, performance management, employee relations and WH&SSupport the HR services team in the compilation and reporting of accurate HR systems, reporting and processes.To succeed in this critical appointment, you will have experience operating at a business partnering level drawn from a medium to large corporate environment. Your relevant tertiary Qualifications coupled with your ability to understand business imperatives and coach stakeholders towards meeting these objectives will be key to your success.To apply, please click on the link below; alternatively please contact me directly on 0419 222 542 or via email on gsgualdino@hrpartners.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • full-time
      We are seeking a Senior Project Manager/SCRUM Master to join a diverse high performing team on a Digital transformation program that will truly impact the lives of local communities for the better.What you’ll do: You’ll step into the role of Scrum Master on a large digital transformation engagement. As the Scrum Master you will be responsible for managing one of three delivery streams that needs to be delivered. In this role you will be responsible for program execution, escalating impediments, managing risk, and helping drive continuous improvement.Roles and Responsibilities:Oversee the Scrum Team, and facilitate and lead scrum ceremoniesOversee delivery stream throughout the lifecycle of the projectsApplying an understanding of advisory and software project management principlesEngage with multiple internal and client stakeholdersMentor, coach and share professional expertise with the digital teamThird party vendor management, contract administration, financial management, scheduling, risk management, and reportingEnsure a high level of customer satisfaction is achieved on all engagementsHighly Advantageous:SAFe 5 CertificationCertified PMI Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI-ACP)Certified Scaled Agile Program Consultant (SPC)Experience with Continuous Improvement methodologies, i.e., Six Sigma, Root Cause Analysis, Value Stream MappingDemonstrable mastery in various competencies of Teaching, Mentoring, Transformation, and Facilitation If you are interested in hearing more about this role please get in tocuh with Kelly Razlog kelly.razlog@randstad.com.au 0408 241 208At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are seeking a Senior Project Manager/SCRUM Master to join a diverse high performing team on a Digital transformation program that will truly impact the lives of local communities for the better.What you’ll do: You’ll step into the role of Scrum Master on a large digital transformation engagement. As the Scrum Master you will be responsible for managing one of three delivery streams that needs to be delivered. In this role you will be responsible for program execution, escalating impediments, managing risk, and helping drive continuous improvement.Roles and Responsibilities:Oversee the Scrum Team, and facilitate and lead scrum ceremoniesOversee delivery stream throughout the lifecycle of the projectsApplying an understanding of advisory and software project management principlesEngage with multiple internal and client stakeholdersMentor, coach and share professional expertise with the digital teamThird party vendor management, contract administration, financial management, scheduling, risk management, and reportingEnsure a high level of customer satisfaction is achieved on all engagementsHighly Advantageous:SAFe 5 CertificationCertified PMI Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI-ACP)Certified Scaled Agile Program Consultant (SPC)Experience with Continuous Improvement methodologies, i.e., Six Sigma, Root Cause Analysis, Value Stream MappingDemonstrable mastery in various competencies of Teaching, Mentoring, Transformation, and Facilitation If you are interested in hearing more about this role please get in tocuh with Kelly Razlog kelly.razlog@randstad.com.au 0408 241 208At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • temporary
      • AU$36.00 - AU$36.00, per hour, + superannuation
      • full-time
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre and customer service professionals who want to join a growing Federal Government department as an APS3 Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line point of contact for members of the public who are seeking information and updates regarding their Government provided services. Customers may be facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government policies. Main Duties of a Customer Service Officer:Answering a high volume of telephone enquiriesManaging click to chat functionsResponding to email enquiriesResolve enquiries which require investigation and analysisWorking to Key Performance Indicators Prepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesHighly developed oral and written communicationNegotiation and liaison skillsThe ability to work in a fast paced environment and understand the importance of urgencyAdaptability to change in workplace operationsYou must be an Australian Citizen to apply Require or be willing to obtain a Police ClearanceWhat you’ll receiveStep into working in the Federal GovernmentAttractive hourly rateDedicated Randstad consultant If you have any questions please reach out to Jodie Balderson at jodie.balderson@randstad.com.au or please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre and customer service professionals who want to join a growing Federal Government department as an APS3 Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line point of contact for members of the public who are seeking information and updates regarding their Government provided services. Customers may be facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government policies. Main Duties of a Customer Service Officer:Answering a high volume of telephone enquiriesManaging click to chat functionsResponding to email enquiriesResolve enquiries which require investigation and analysisWorking to Key Performance Indicators Prepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesHighly developed oral and written communicationNegotiation and liaison skillsThe ability to work in a fast paced environment and understand the importance of urgencyAdaptability to change in workplace operationsYou must be an Australian Citizen to apply Require or be willing to obtain a Police ClearanceWhat you’ll receiveStep into working in the Federal GovernmentAttractive hourly rateDedicated Randstad consultant If you have any questions please reach out to Jodie Balderson at jodie.balderson@randstad.com.au or please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • temporary
      • full-time
      Brisbane City with Work from home availableStart Date mid June Full time roles, $32.83 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading Insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from an Inbound Call Centre background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for a leading InsurerFor this position you must be Brisbane based and willing to work at a hybrid capacity. 6 month contract with potential for extensionMonday - Friday, occasional Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportKey AccountabilitiesTaking high volume inbound callsManage end to end claims for determination and payment of claimsProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - min 2 years call centre desiredMust be able to provide own device and internet Intermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you are interested, please submit your resume today!Please apply directly through advertisement, not via email.Only successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Brisbane City with Work from home availableStart Date mid June Full time roles, $32.83 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading Insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from an Inbound Call Centre background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for a leading InsurerFor this position you must be Brisbane based and willing to work at a hybrid capacity. 6 month contract with potential for extensionMonday - Friday, occasional Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportKey AccountabilitiesTaking high volume inbound callsManage end to end claims for determination and payment of claimsProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - min 2 years call centre desiredMust be able to provide own device and internet Intermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you are interested, please submit your resume today!Please apply directly through advertisement, not via email.Only successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • temporary
      • AU$36.00 - AU$36.00, per hour, + superannuation
      • full-time
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre and customer service professionals who want to join a growing Federal Government department as an APS3 Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line point of contact for members of the public who are seeking information and updates regarding their Passports. Customers may be facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government policies. Main Duties of a Customer Service Officer:Answering a high volume of telephone enquiriesManaging click to chat functionsResponding to email enquiriesResolve enquiries which require investigation and analysisWorking to Key Performance Indicators Prepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesHighly developed oral and written communicationNegotiation and liaison skillsThe ability to work in a fast paced environment and understand the importance of urgencyAdaptability to change in workplace operationsYou must be an Australian Citizen to apply Require or be willing to obtain a Police ClearanceWhat you’ll receive12 month contract with possibility of extensionOption of 2 roster types: 5 days per week – 8hr days, 30min break (8:30am to 4:30pm)4 days per week – 10hr days, 30min break (7:30am to 5:30pm)Step into working in the Federal GovernmentAttractive hourly rateDedicated Randstad consultant If you have any questions please reach out to Jodie Balderson at jodie.balderson@randstad.com.au or please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre and customer service professionals who want to join a growing Federal Government department as an APS3 Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line point of contact for members of the public who are seeking information and updates regarding their Passports. Customers may be facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government policies. Main Duties of a Customer Service Officer:Answering a high volume of telephone enquiriesManaging click to chat functionsResponding to email enquiriesResolve enquiries which require investigation and analysisWorking to Key Performance Indicators Prepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesHighly developed oral and written communicationNegotiation and liaison skillsThe ability to work in a fast paced environment and understand the importance of urgencyAdaptability to change in workplace operationsYou must be an Australian Citizen to apply Require or be willing to obtain a Police ClearanceWhat you’ll receive12 month contract with possibility of extensionOption of 2 roster types: 5 days per week – 8hr days, 30min break (8:30am to 4:30pm)4 days per week – 10hr days, 30min break (7:30am to 5:30pm)Step into working in the Federal GovernmentAttractive hourly rateDedicated Randstad consultant If you have any questions please reach out to Jodie Balderson at jodie.balderson@randstad.com.au or please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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