You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalised job alerts.

    37 jobs found for Claims - Page 2

    filter2
    clear all
    page 2
      • caloundra, queensland
      • contract
      • AU$42 - AU$42, per year, 10% Super
      • full-time
      Your new companyA large State Government Organisation seeking a Project Costing Offier to join their team for a 6 month contract. Your new positionAs Project Costing Officer you will demonstrate your experience in undertaking financial and timesheet transactions to ensure project costs and work are being delivered within the appropriate budgets / costs. Your role will also require you to provide timely and effective responses to management.You will be responsible for Undertake financial and timesheet transactions in relation to daily costing, revenue claims in projects and work orders using various department packages including SAP R/3Monitor the financial position of projects and work orders and ensure only correct charges are being allocated to projectsUndertake End of Month and on request financial reporting Provide support, advice and expertise on costing and financial administration matters to project team Provide general administration support Prepare and check employee timesheets for validity of allowances and entitlements to enable correct payment in accordance with relevant Industrial Awards, work agreements and departmental policies. Investigate and resolve employee payroll discrepancies Your Skills and Experience To be considered for this role you would have skills & experience in the following to be a successful Project Costing Officer:Experience in Finance / costing rolesGood communication and enjoys working in project teams Experience building and maintaining strong stakeholder relationships Strong computer literacy and the ability to rapidly learn new software packages relevant to their roleExperience with SAP and ExcelDesirable previous experience in finance roles working on civil infrastructure projectsIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email your resume to lisa.pearce@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new companyA large State Government Organisation seeking a Project Costing Offier to join their team for a 6 month contract. Your new positionAs Project Costing Officer you will demonstrate your experience in undertaking financial and timesheet transactions to ensure project costs and work are being delivered within the appropriate budgets / costs. Your role will also require you to provide timely and effective responses to management.You will be responsible for Undertake financial and timesheet transactions in relation to daily costing, revenue claims in projects and work orders using various department packages including SAP R/3Monitor the financial position of projects and work orders and ensure only correct charges are being allocated to projectsUndertake End of Month and on request financial reporting Provide support, advice and expertise on costing and financial administration matters to project team Provide general administration support Prepare and check employee timesheets for validity of allowances and entitlements to enable correct payment in accordance with relevant Industrial Awards, work agreements and departmental policies. Investigate and resolve employee payroll discrepancies Your Skills and Experience To be considered for this role you would have skills & experience in the following to be a successful Project Costing Officer:Experience in Finance / costing rolesGood communication and enjoys working in project teams Experience building and maintaining strong stakeholder relationships Strong computer literacy and the ability to rapidly learn new software packages relevant to their roleExperience with SAP and ExcelDesirable previous experience in finance roles working on civil infrastructure projectsIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email your resume to lisa.pearce@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • contract
      • full-time
      Civil Project ManagerRandstad have partnered with a Victorian State Government Organisation to find two Civil Project Managers. Benefits of this role:Excellent Career progression on offerMarket leading rates available Work on prestigious Victorian State Government ProjectsKey Responsibilities include:Provides professional expertise to ensure the development and delivery of complex or difficult major infrastructure projects to time, cost and quality requirements.Provides active professional direction to supervise management of works contracts, monitor contractor progress and effectively negotiate variations, claims and other issues.Ensures that the management of safety is paramount and implements sector best practice processes and procedures.Proactively identifies and promptly responds to issues and project risks, exercises excellent analytical and problem-solving skills, pre-empts and mitigates project risks.Builds strong relationships and competently negotiates and communicates with stakeholders and project team members regarding quality standards, government and community requirements.The successful candidate will have:Extensive experience and proven expertise in project management of major civil engineering projects within roads, rail or water.Demonstrated significant achievement in the delivery of projects within the scheduled time frame and budget optimising safety, environmental impacts, reliability, operational characteristics and maintainability, through to handover.Skilled in managing multi-disciplinary teams, comprising consultants and contractors to achieve corporate goals and project objectives throughout all phases of projects: development, procurement, delivery and completion.Randstad Government Professionals CPE recruits within the Building and Infrastructure sector(s), partnering with the Victorian State Government, Victorian Local Government to provide outstanding project managers engineers, planners and associated professionals. We learn precisely what our clients require and expect, and in return we supply staff who share the ethos of the Victorian State Government and local Councils.To apply, or answer any questions related to this role, please call Hamish McLaren on 0416 216 676 or email at hamish.mclaren@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Civil Project ManagerRandstad have partnered with a Victorian State Government Organisation to find two Civil Project Managers. Benefits of this role:Excellent Career progression on offerMarket leading rates available Work on prestigious Victorian State Government ProjectsKey Responsibilities include:Provides professional expertise to ensure the development and delivery of complex or difficult major infrastructure projects to time, cost and quality requirements.Provides active professional direction to supervise management of works contracts, monitor contractor progress and effectively negotiate variations, claims and other issues.Ensures that the management of safety is paramount and implements sector best practice processes and procedures.Proactively identifies and promptly responds to issues and project risks, exercises excellent analytical and problem-solving skills, pre-empts and mitigates project risks.Builds strong relationships and competently negotiates and communicates with stakeholders and project team members regarding quality standards, government and community requirements.The successful candidate will have:Extensive experience and proven expertise in project management of major civil engineering projects within roads, rail or water.Demonstrated significant achievement in the delivery of projects within the scheduled time frame and budget optimising safety, environmental impacts, reliability, operational characteristics and maintainability, through to handover.Skilled in managing multi-disciplinary teams, comprising consultants and contractors to achieve corporate goals and project objectives throughout all phases of projects: development, procurement, delivery and completion.Randstad Government Professionals CPE recruits within the Building and Infrastructure sector(s), partnering with the Victorian State Government, Victorian Local Government to provide outstanding project managers engineers, planners and associated professionals. We learn precisely what our clients require and expect, and in return we supply staff who share the ethos of the Victorian State Government and local Councils.To apply, or answer any questions related to this role, please call Hamish McLaren on 0416 216 676 or email at hamish.mclaren@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • canberra, australian capital territory
      • permanent
      • AU$120,000 - AU$140,000, per year, super and benfits
      • full-time
      Senior surveyor You will be working for a multi award winning civil contractor that delivers major essential infrastructure across Australia. They have over 30 years of local experience within the Australian market, they have earned a solid reputation for delivering complex, innovative projects that often include difficult staging, engineering and environmental challenges, logistical constraints and stakeholder impacts. The role The nature of this project will be located just outside of the ACT where you will be situated for the next 12 months. This will include plans for surveying on sections of projects including economic planning, compliance with legal requirements, You will be liaising with the Project managers and Survey manager and assist to supervise, instruct and coordinate survey personnel on the project including subcontractors where applicable. Duties of the rolePrepare and supervise, or undertake surveys required to control location and quality of engineering developments and meet contractual and quality assurance obligations throughout the project.Design, establish and maintain spatial control networks, maintaining core data bases, determining spatial relationships within land and geographic information systems.Coordinate or carry out site set-out on earthworks, highway/ rail, structural works and utilities contracts, including set up of equipment for survey use, creation of digital models for GNSS and machine control.Manage and maintain a register of survey equipment and calibration records. Coordinate maintenance, testing, calibration and storing of survey equipmentPrepare calculations for quantities and End of Month claims and submit to Project Manager/Engineers as requestedManage Survey Requests via relevant processes and procedures ensuring they are correctly applied on the project.Liaise with both the Contractor’s and Client’s representatives regarding any problems or possible problems with the design, construction and progress of the contract works.Coordinate preparation and provision of ‘as constructed’ information and conformance reports with such people as Project Managers, Project Quality Managers, and the Client or the Client’s Representative.Skills and qualificationsMinimum 3-year degree in a spatial science field, preferably surveying or GIS or design engineering and/or be eligible for registration with the relevant state Board of Surveyors or be eligible to hold SSSI’s ESP-AP registration.Prior experience across a variety of projects and surveying disciplines with emphasis on experience in surveying in the civil construction industry.Competency across a variety of computing programs and software platforms as required for the role.Ability to create and maintain data systems including for design changes, ‘as built’ records and calibration records.If you think this role applies to you please click APPLY NOW or call Jasmine on 0419 013 883 you can also email me your CV direct to jasmine sitoou@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Senior surveyor You will be working for a multi award winning civil contractor that delivers major essential infrastructure across Australia. They have over 30 years of local experience within the Australian market, they have earned a solid reputation for delivering complex, innovative projects that often include difficult staging, engineering and environmental challenges, logistical constraints and stakeholder impacts. The role The nature of this project will be located just outside of the ACT where you will be situated for the next 12 months. This will include plans for surveying on sections of projects including economic planning, compliance with legal requirements, You will be liaising with the Project managers and Survey manager and assist to supervise, instruct and coordinate survey personnel on the project including subcontractors where applicable. Duties of the rolePrepare and supervise, or undertake surveys required to control location and quality of engineering developments and meet contractual and quality assurance obligations throughout the project.Design, establish and maintain spatial control networks, maintaining core data bases, determining spatial relationships within land and geographic information systems.Coordinate or carry out site set-out on earthworks, highway/ rail, structural works and utilities contracts, including set up of equipment for survey use, creation of digital models for GNSS and machine control.Manage and maintain a register of survey equipment and calibration records. Coordinate maintenance, testing, calibration and storing of survey equipmentPrepare calculations for quantities and End of Month claims and submit to Project Manager/Engineers as requestedManage Survey Requests via relevant processes and procedures ensuring they are correctly applied on the project.Liaise with both the Contractor’s and Client’s representatives regarding any problems or possible problems with the design, construction and progress of the contract works.Coordinate preparation and provision of ‘as constructed’ information and conformance reports with such people as Project Managers, Project Quality Managers, and the Client or the Client’s Representative.Skills and qualificationsMinimum 3-year degree in a spatial science field, preferably surveying or GIS or design engineering and/or be eligible for registration with the relevant state Board of Surveyors or be eligible to hold SSSI’s ESP-AP registration.Prior experience across a variety of projects and surveying disciplines with emphasis on experience in surveying in the civil construction industry.Competency across a variety of computing programs and software platforms as required for the role.Ability to create and maintain data systems including for design changes, ‘as built’ records and calibration records.If you think this role applies to you please click APPLY NOW or call Jasmine on 0419 013 883 you can also email me your CV direct to jasmine sitoou@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • temporary
      • AU$31.00 - AU$36.00, per hour, Superannuation
      • full-time
      Randstad is an approved talent supplier and is the only provider appointed to supply across all categories of Government. We have partnered with a State Government department recruiting for multiple medical administrators across various locations including CBD and Metropolitan Adelaide. Pay Rate of $31 - $36 per hour + super Full time hoursCBD and Metropolitan Adelaide locationsAbout the roleWe are seeking multiple experienced medical administrators who are readily available for their next challenge. You will have previous experience in a similar role in either the public or private sector, love working in a fast paced environment and be an excellent team player. You will be responsible for:Billing patients, processing payments and insurance claimsHigh level of data entry and managing electronic medical files Scheduling and confirming patient appointments General administration and secretariat support Providing a high level of customer service at all times Skills and ExperiencePrevious experience in a similar administrative positionExcellent written and verbal communication skillsSound knowledge and understanding of medical terminologyAdaptable to a fast paced, ever changing environmentCurrent National Police Check or willing to obtainBenefitsFor the right candidates these opportunities have the potential to be long term assignments. Build your skills and experience in the public sector whilst working in a collaborative team environment. You will also be joining Randstad’s community of public sector contractors and enjoy some of the many benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet access Exclusive access to roles before we go to marketSuper salary sacrifice Ongoing support from your consultant Discounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreHow to ApplyClick APPLY or contact Shannon Jarvis 8468 8006. (shannon.jarvis@randstad.com.au) for any questions before applying or confidential enquiries. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is an approved talent supplier and is the only provider appointed to supply across all categories of Government. We have partnered with a State Government department recruiting for multiple medical administrators across various locations including CBD and Metropolitan Adelaide. Pay Rate of $31 - $36 per hour + super Full time hoursCBD and Metropolitan Adelaide locationsAbout the roleWe are seeking multiple experienced medical administrators who are readily available for their next challenge. You will have previous experience in a similar role in either the public or private sector, love working in a fast paced environment and be an excellent team player. You will be responsible for:Billing patients, processing payments and insurance claimsHigh level of data entry and managing electronic medical files Scheduling and confirming patient appointments General administration and secretariat support Providing a high level of customer service at all times Skills and ExperiencePrevious experience in a similar administrative positionExcellent written and verbal communication skillsSound knowledge and understanding of medical terminologyAdaptable to a fast paced, ever changing environmentCurrent National Police Check or willing to obtainBenefitsFor the right candidates these opportunities have the potential to be long term assignments. Build your skills and experience in the public sector whilst working in a collaborative team environment. You will also be joining Randstad’s community of public sector contractors and enjoy some of the many benefits:We offer three pay runs per week, ensuring you are always paid within the weekAccess to My Randstad portal for easy payslip and timesheet access Exclusive access to roles before we go to marketSuper salary sacrifice Ongoing support from your consultant Discounts at retailers such as David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts, cinemas and many moreHow to ApplyClick APPLY or contact Shannon Jarvis 8468 8006. (shannon.jarvis@randstad.com.au) for any questions before applying or confidential enquiries. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Newly created rolePrivately owned construction companyIdeally part office, part site basedOperating since 2011, TTS Built specialises in the installation and maintenance of modular buildings all over Australia. They focus on the resources, oil and gas industries for services installation to camps and non-process infrastructure buildings.With a family business heritage and culture of innovation setting them apart, they foster a commitment to developing leading edge approaches across the whole organisation that surpass industry standards. With staff all over Australia, TTS Built has the ability to deliver a project within a time frame set by clients.The Role Due to continued growth and securing a large scale project based in the Riverina of NSW, TTS Built is looking for an experienced Contracts Administrator to join their team. The role will be primarily based from Adelaide but being available to regularly travel to site will be an advantage. All accommodation and food will be provided while on site.Responsibilities:Responsible for project head contract and subcontractor management Manage progress claims, payment schedules, variations, contract deliverables, issuing contract notices, EOT’s, latent conditions, and training plansCoordinate and administer all project start up items such as insurances, building approval plans, council permits, dilapidation reports, and establishment of project bank accountsCoordinate and compile handover documentation and manuals, and drive the certification and handover processAssist the Construction and Project Managers to monitor project timelines and review the performance of individual projects against deliverablesProduce regular and ad hoc reports on project status for ManagementControl and monitor customer invoicing in accordance with contract termsDevelop and maintain effective working relationships with all program/project stakeholders, internal and external, to enable the performance of this positionPrepare company cost reports in accordance with the reporting cut off datesKey requirements: Relevant qualifications in Construction Management, Quantity Surveying or similar would be advantageousA minimum of 3 years experience as a Contracts Administrator in the commercial construction or the mining services industry in Australia and experience with projects of at least $5M in valueStrong knowledge of AS suite of contracts is requiredExcellent time management skills with the ability to work under pressure, plan and prioritize workloadsStrong negotiation experience and communication skillsStrong commercial acumenDemonstrated ability in maintaining and developing subcontractor relationshipsMS Suite proficiency and exposure to MS Projects is advantageous.If you feel you meet the criteria required or would like to know more please apply now or call Luke Cuthbertson, Senior Consultant - Civil White Collar on 0428 262 819.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Newly created rolePrivately owned construction companyIdeally part office, part site basedOperating since 2011, TTS Built specialises in the installation and maintenance of modular buildings all over Australia. They focus on the resources, oil and gas industries for services installation to camps and non-process infrastructure buildings.With a family business heritage and culture of innovation setting them apart, they foster a commitment to developing leading edge approaches across the whole organisation that surpass industry standards. With staff all over Australia, TTS Built has the ability to deliver a project within a time frame set by clients.The Role Due to continued growth and securing a large scale project based in the Riverina of NSW, TTS Built is looking for an experienced Contracts Administrator to join their team. The role will be primarily based from Adelaide but being available to regularly travel to site will be an advantage. All accommodation and food will be provided while on site.Responsibilities:Responsible for project head contract and subcontractor management Manage progress claims, payment schedules, variations, contract deliverables, issuing contract notices, EOT’s, latent conditions, and training plansCoordinate and administer all project start up items such as insurances, building approval plans, council permits, dilapidation reports, and establishment of project bank accountsCoordinate and compile handover documentation and manuals, and drive the certification and handover processAssist the Construction and Project Managers to monitor project timelines and review the performance of individual projects against deliverablesProduce regular and ad hoc reports on project status for ManagementControl and monitor customer invoicing in accordance with contract termsDevelop and maintain effective working relationships with all program/project stakeholders, internal and external, to enable the performance of this positionPrepare company cost reports in accordance with the reporting cut off datesKey requirements: Relevant qualifications in Construction Management, Quantity Surveying or similar would be advantageousA minimum of 3 years experience as a Contracts Administrator in the commercial construction or the mining services industry in Australia and experience with projects of at least $5M in valueStrong knowledge of AS suite of contracts is requiredExcellent time management skills with the ability to work under pressure, plan and prioritize workloadsStrong negotiation experience and communication skillsStrong commercial acumenDemonstrated ability in maintaining and developing subcontractor relationshipsMS Suite proficiency and exposure to MS Projects is advantageous.If you feel you meet the criteria required or would like to know more please apply now or call Luke Cuthbertson, Senior Consultant - Civil White Collar on 0428 262 819.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Our Control Systems client based in Kent Town has an exciting permanent full-time opportunity for an experienced and confident Office Administrator. For the successful candidate, this position has flexible working hours and the opportunity to make the role their own. Ideally you will have over 2 years administration experience and the ability to work well autonomously as well as part of a team in this fast paced role. A Criminal History Check will be required prior to starting this position. Your Responsibilities include:Raising Purchase Orders, cost coding, customer invoicing; coding of expense claims and simple reconciliationsMaintaining facilities management of all office functions and services, including vendor contracts and relationsBeing the point of contact between the company, staff, and office building management, providing information, answering enquiries, and responding to requests in a timely mannerManaging the purchasing of office supplies including stationary, equipment and scheduling maintenanceAdministering contracts for office services including, cleaning contracts, building leases, telephone and office equipment servicing and leasingCovering reception duties, shared mailbox monitoring, answering the telephone and incoming & outgoing mail/packagesArranging and booking training courses and other office functionsAssisting with the coordination and booking of business travel, arranging visa requirements, and mobilising site visitsAssisting with monthly cycle counts and annual stocktake activitiesAssisting with documenting procedures and process improvement intiativesProviding Back up cover when the Project Administrator is on leaveAd hoc administrative tasks as required.Ideally You Will Have:A helpful can-do attitude Great initiativeGreat IT skills, able to adapt and work across a few systems- experience with SAGE 300, MYOB or Oracle would be highly regardedHigh attention to detailStrong time-management skills and multitasking abilityConfident communication and interpersonal abilitiesThe ability to clear a Criminal history CheckThe ability to adapt to changing situations in a calm and professional manner.If you meet the requirements of this role along with the necessary experience, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au. I look forward to seeing your application, please note, only the shortlisted candidates will be contacted immediately.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our Control Systems client based in Kent Town has an exciting permanent full-time opportunity for an experienced and confident Office Administrator. For the successful candidate, this position has flexible working hours and the opportunity to make the role their own. Ideally you will have over 2 years administration experience and the ability to work well autonomously as well as part of a team in this fast paced role. A Criminal History Check will be required prior to starting this position. Your Responsibilities include:Raising Purchase Orders, cost coding, customer invoicing; coding of expense claims and simple reconciliationsMaintaining facilities management of all office functions and services, including vendor contracts and relationsBeing the point of contact between the company, staff, and office building management, providing information, answering enquiries, and responding to requests in a timely mannerManaging the purchasing of office supplies including stationary, equipment and scheduling maintenanceAdministering contracts for office services including, cleaning contracts, building leases, telephone and office equipment servicing and leasingCovering reception duties, shared mailbox monitoring, answering the telephone and incoming & outgoing mail/packagesArranging and booking training courses and other office functionsAssisting with the coordination and booking of business travel, arranging visa requirements, and mobilising site visitsAssisting with monthly cycle counts and annual stocktake activitiesAssisting with documenting procedures and process improvement intiativesProviding Back up cover when the Project Administrator is on leaveAd hoc administrative tasks as required.Ideally You Will Have:A helpful can-do attitude Great initiativeGreat IT skills, able to adapt and work across a few systems- experience with SAGE 300, MYOB or Oracle would be highly regardedHigh attention to detailStrong time-management skills and multitasking abilityConfident communication and interpersonal abilitiesThe ability to clear a Criminal history CheckThe ability to adapt to changing situations in a calm and professional manner.If you meet the requirements of this role along with the necessary experience, please apply online with your updated CV. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au. I look forward to seeing your application, please note, only the shortlisted candidates will be contacted immediately.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • geelong, victoria
      • contract
      • AU$35.29 - AU$43.13, per hour, 10% Super, attractive salary
      • full-time
      We are currently also seeking expressions of interest and great candidates for a large number of different roles within State and Federal Government. If the below doesn't quite suit, and for a Confidential discussion, please contact kris.middleton@randstad.com.au Exciting opportunities currently exist for both a Complaints Resolution Officer and a Licencing Support Officer with our client , a preferred State Government Organisation. If you are a professional in your industry , with a strong administrative support and resolution/case management skills, then I would love to speak with you. These roles are contract roles, full time and initially for 7 months with a view to being extended.Both roles are team membership positions that may be required to perform work that involves case management and project responsibilities of a moderately complex to complex nature.Liaising with both internal and external stakeholders, you will be a highly skilled representative of the organisation and able to coordinate your daily tasks with a focus on adhering to legislative requirements and responding to tasks set by your team lead.Complaints Resolution Officer: $43.13 per hour.Some Key responsibilities/requirements may include but are not limited to:Determine the most appropriate course of action in relation to the specific subject of complaint.As appropriate, intervene to ensure that relevant matters are resolved in a timely and satisfactory manner.Respond to telephone complaints on claims management issues.Identify, resolve and implement resolutions related to Agents complaints and to provide informed advice to Agents and other relevant stakeholders.Inform, educate and advise stakeholders in the application and implementation of procedures, processes and the interpretation of policy and legislationManage stakeholder concerns and issues through to resolution and provide information to stakeholder to assist in their understanding of the solution or processManage issues efficiently and effectively within scope of authority and escalate those outside policy, precedence or authority levelIdentify opportunities and develop initiatives to improve the way service is provided to clientsLicencing Support Officer: $35.29 per hour.Some Key responsibilities/requirements may include but are not limited to:Excellent customer service and strong administration skillsTech savvy ability to pick up and work between multiple programsAbility to work across a rotating roster 7:15 – 6:30 Monday to Friday (comfortable in a structured environment)Assess and process high volume and administrative type licensing and registration applications.Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communicationsPerform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds.Ensure all completed work complies with approved procedures.Develop and maintain knowledge, techniques and skills to deliver a high quality serviceRefer and escalate complex issues and complaints to senior officers.Comply with the organisations' OHS policy and procedures and legislative requirementsNOTE: You will be able to work flexibly both within the office and from home initially, however as Geelong restrictions ease, a return to work for at least somedays is likely.***ONLY Applications received before 12pm next Monday the 22nd November will be considered*****PLEASE NOTE: When submitting applications, please include a cover letter outlining your suitability for this role**Seeking applications and to meet virtually with those workforce stars who believe they fit the above key skills. Time and the opportunity to apply for these roles is limited, so apply with us today by clicking APPLY NOW or for a more detailed and confidential discussion email kris.middleton@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are currently also seeking expressions of interest and great candidates for a large number of different roles within State and Federal Government. If the below doesn't quite suit, and for a Confidential discussion, please contact kris.middleton@randstad.com.au Exciting opportunities currently exist for both a Complaints Resolution Officer and a Licencing Support Officer with our client , a preferred State Government Organisation. If you are a professional in your industry , with a strong administrative support and resolution/case management skills, then I would love to speak with you. These roles are contract roles, full time and initially for 7 months with a view to being extended.Both roles are team membership positions that may be required to perform work that involves case management and project responsibilities of a moderately complex to complex nature.Liaising with both internal and external stakeholders, you will be a highly skilled representative of the organisation and able to coordinate your daily tasks with a focus on adhering to legislative requirements and responding to tasks set by your team lead.Complaints Resolution Officer: $43.13 per hour.Some Key responsibilities/requirements may include but are not limited to:Determine the most appropriate course of action in relation to the specific subject of complaint.As appropriate, intervene to ensure that relevant matters are resolved in a timely and satisfactory manner.Respond to telephone complaints on claims management issues.Identify, resolve and implement resolutions related to Agents complaints and to provide informed advice to Agents and other relevant stakeholders.Inform, educate and advise stakeholders in the application and implementation of procedures, processes and the interpretation of policy and legislationManage stakeholder concerns and issues through to resolution and provide information to stakeholder to assist in their understanding of the solution or processManage issues efficiently and effectively within scope of authority and escalate those outside policy, precedence or authority levelIdentify opportunities and develop initiatives to improve the way service is provided to clientsLicencing Support Officer: $35.29 per hour.Some Key responsibilities/requirements may include but are not limited to:Excellent customer service and strong administration skillsTech savvy ability to pick up and work between multiple programsAbility to work across a rotating roster 7:15 – 6:30 Monday to Friday (comfortable in a structured environment)Assess and process high volume and administrative type licensing and registration applications.Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communicationsPerform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds.Ensure all completed work complies with approved procedures.Develop and maintain knowledge, techniques and skills to deliver a high quality serviceRefer and escalate complex issues and complaints to senior officers.Comply with the organisations' OHS policy and procedures and legislative requirementsNOTE: You will be able to work flexibly both within the office and from home initially, however as Geelong restrictions ease, a return to work for at least somedays is likely.***ONLY Applications received before 12pm next Monday the 22nd November will be considered*****PLEASE NOTE: When submitting applications, please include a cover letter outlining your suitability for this role**Seeking applications and to meet virtually with those workforce stars who believe they fit the above key skills. Time and the opportunity to apply for these roles is limited, so apply with us today by clicking APPLY NOW or for a more detailed and confidential discussion email kris.middleton@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.