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    1 job found in Ballarat, Victoria

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      • ballarat, victoria
      • contract
      • AU$28.00 - AU$29.00 per hour
      • full-time
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au

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