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        • gold coast, queensland
        • permanent
        • AU$48,000 - AU$55,000 per year
        • full-time
        Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Work with an energetic and supportive team in a newly created role to provide inbound customer support to business owners, bookkeepers and accountants on software packages.Your New PositionRespond to all customer enquiries and engage with customers effectivelyAssist accountants and business owners on software packagesHandle all inbound calls with empathy and solutions to resolve problemsCreate online help material including articles and postsEnsuring customers have the tools and knowledge to run their businessPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsMinimum of 2 years in customer service and contact centre experience, along with 1-2 years experience in accounting/bookkeeping is desiredWeb SavvyExcellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferMonday to Friday rotating roster, NO WEEKENDS! Fun team and working environmentBe part of a diverse and supportive working environment.If this sounds interesting to you and you have the relevent experiance, please click the apply button. Danielle Ciappara - danielle.ciappara@randstad.com.au / 07 3100 7063
        Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Work with an energetic and supportive team in a newly created role to provide inbound customer support to business owners, bookkeepers and accountants on software packages.Your New PositionRespond to all customer enquiries and engage with customers effectivelyAssist accountants and business owners on software packagesHandle all inbound calls with empathy and solutions to resolve problemsCreate online help material including articles and postsEnsuring customers have the tools and knowledge to run their businessPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsMinimum of 2 years in customer service and contact centre experience, along with 1-2 years experience in accounting/bookkeeping is desiredWeb SavvyExcellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferMonday to Friday rotating roster, NO WEEKENDS! Fun team and working environmentBe part of a diverse and supportive working environment.If this sounds interesting to you and you have the relevent experiance, please click the apply button. Danielle Ciappara - danielle.ciappara@randstad.com.au / 07 3100 7063
        • brisbane, queensland
        • contract
        • AU$60 - AU$50,000 per year
        • full-time
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Southside location - Eight Mile Plains Parking available on site - need car & license Contracts to start ASAP (April 2021)Full time and Part time contracts available! Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities: Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantagousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims roles available on a casual basis with long term potential This role involves answering inbound customer enquiries with some outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Answering high vlume of inbound callsAdhere to KPI'sCommunicate with all key relevant stakeholdersProcess Invoices and claims when requiredAnalysing and interpreting information to make decisionsSome but a minimal amount of outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR: 1-2 years+ Call centre experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisionsExcellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZEN If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims roles available on a casual basis with long term potential This role involves answering inbound customer enquiries with some outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Answering high vlume of inbound callsAdhere to KPI'sCommunicate with all key relevant stakeholdersProcess Invoices and claims when requiredAnalysing and interpreting information to make decisionsSome but a minimal amount of outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR: 1-2 years+ Call centre experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisionsExcellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZEN If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity will be to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity will be to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        12 month contract with potential opportunity for extensionCompetitive hourly rate of $39ph + SuperPart Time Hours, 3 or 4 days per weekRotating Roster, Mon-Fri - 7:00am - 8:00pmLocated in Brisbane CBDRandstad are excited to be recruiting for our valued client Open Arms who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for clients at Open Arms who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre in Open Arms – Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government All applicants must be Australian CitizensIf this sounds like a great role for you, please Apply Now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        12 month contract with potential opportunity for extensionCompetitive hourly rate of $39ph + SuperPart Time Hours, 3 or 4 days per weekRotating Roster, Mon-Fri - 7:00am - 8:00pmLocated in Brisbane CBDRandstad are excited to be recruiting for our valued client Open Arms who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for clients at Open Arms who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre in Open Arms – Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government All applicants must be Australian CitizensIf this sounds like a great role for you, please Apply Now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • full-time
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset. About the role:As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience. Key Responsibilities:People Management:You will manage, engage and motivate a large teamProvide ongoing feedback to staffCoach and develop team members on development plans Quantify each team member’s performance against targets through quality and utilisation reportingComplete Performance & Development ReviewsDemonstrate leadership by exampleDelivery:Manage the fulfilment/delivery of all product and services in accordance with SLA’sManage workflow across staff members in the relevant operational divisionEnsure quality of products and services delivered to clients and consumers is in accordance with KPI’sHandle escalations in a highly professional mannerProactively liaise with management to ensure the team is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages as neededRequirements:We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.At least 3 years in a team leader position or managementAbility to solve problems and make decisions that set directions for team membersCustomer focused and result drivenTechnical minsent - Tech savvy Excellent communication skills, both written and verbalHigh level and experience customer servicePlanning and scheduling in a high volume work environmentIdentification and implementation of process improvement initiativesIntermediate – Advanced MS Excel SkillsHigh integrity and ethicsWhat’s in it for you?You will receive the opportunity to develop your management skills and work for a well known organisation.If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims administration roles available on a casual basis with long term potentialThis role involves processing a high volume of claims a day with some inbound and outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZENIf you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a high profile Federal Government client to assist with their high volume call centre located in Brisbane CBD. There are a number of call centre and claims administration roles available on a casual basis with long term potentialThis role involves processing a high volume of claims a day with some inbound and outbound calls required to gather important information to make decisions Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemMUST BE AN AUSTRALIAN CITIZENIf you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the OpportunitiesRandstad are currently seeking candidates for a temporary 3 month opportunity with a well know Stat