job details

We are seeking an experienced and dedicated HR Systems Specialist to lead the stability, optimisation, and ongoing evolution of our core Human Resources platform. This role requires a hands-on technical expert who thrives in a collaborative, agile environment and is committed to maintaining high standards of security and performance.

Key Responsibilities ...

System Lifecycle Management: Take ownership of the ServiceNow HRSD platform, overseeing all operational aspects including configuration changes, incident resolution, security remediation, and routine patching.
Annual Platform Upgrades: Lead the planning and execution of annual production upgrades. This includes comprehensive analysis of new features and working with the business to identify and implement strategic functionality enhancements.
Security and Compliance: Actively ensure continuous adherence to organisational Cyber Security standards, including implementing treatments for penetration testing outcomes and contributing to wider security uplift programs.
Backlog Management and Delivery: Manage and prioritise a backlog of "Keeping the Lights On" (KTLO) tasks. This includes assessing, sizing, and scheduling development work, with a current focus on transitioning and replacing legacy InfoPath Forms within the platform.
Capability Uplift and Enablement: Proactively transfer technical knowledge, best practices, and advanced skills to internal support team members to build long-term, self-sufficient platform capability.
Cross-Functional Collaboration: Foster strong, collaborative working relationships with support teams, facilitating workshops to ensure all new changes and enhancements align with industry and product best practices.

Skills and Experience

Technical Proficiency

ServiceNow HRSD Expertise: Proven experience managing and maintaining the ServiceNow Human Resources Service Delivery (HRSD) module, including incident management, configuration, and security patching.
Cyber Security Implementation: Practical knowledge of implementing security requirements, particularly resolving and addressing findings from security assessments and penetration tests.
Agile Development Tools: Experience utilizing collaborative development tools such as DevOps or TFS within an Agile team structure.
Platform Optimisation: Working knowledge of Performance Analytics and experience with automated business test creation.
Documentation: Proven ability to create clear and comprehensive functional and technical documentation.

Project & Consulting Acumen

Willingness and demonstrated ability to conduct knowledge transfer sessions to empower and up-skill the internal support team.
Experience in working within an Agile team environment and contributing to sprint cycles.
Familiarity with the process of analysing, planning, and implementing features made available through ServiceNow annual upgrades.

If you're an experienced ServiceNow HRSD Consultant looking to take on complex challenges, we encourage you to apply or send your CV to jorden.ortez@randstaddigital.com.au.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Key Responsibilities ...

System Lifecycle Management: Take ownership of the ServiceNow HRSD platform, overseeing all operational aspects including configuration changes, incident resolution, security remediation, and routine patching.
Annual Platform Upgrades: Lead the planning and execution of annual production upgrades. This includes comprehensive analysis of new features and working with the business to identify and implement strategic functionality enhancements.
Security and Compliance: Actively ensure continuous adherence to organisational Cyber Security standards, including implementing treatments for penetration testing outcomes and contributing to wider security uplift programs.
Backlog Management and Delivery: Manage and prioritise a backlog of "Keeping the Lights On" (KTLO) tasks. This includes assessing, sizing, and scheduling development work, with a current focus on transitioning and replacing legacy InfoPath Forms within the platform.
Capability Uplift and Enablement: Proactively transfer technical knowledge, best practices, and advanced skills to internal support team members to build long-term, self-sufficient platform capability.
Cross-Functional Collaboration: Foster strong, collaborative working relationships with support teams, facilitating workshops to ensure all new changes and enhancements align with industry and product best practices.

Skills and Experience

Technical Proficiency

ServiceNow HRSD Expertise: Proven experience managing and maintaining the ServiceNow Human Resources Service Delivery (HRSD) module, including incident management, configuration, and security patching.
Cyber Security Implementation: Practical knowledge of implementing security requirements, particularly resolving and addressing findings from security assessments and penetration tests.
Agile Development Tools: Experience utilizing collaborative development tools such as DevOps or TFS within an Agile team structure.
Platform Optimisation: Working knowledge of Performance Analytics and experience with automated business test creation.
Documentation: Proven ability to create clear and comprehensive functional and technical documentation.

Project & Consulting Acumen

Willingness and demonstrated ability to conduct knowledge transfer sessions to empower and up-skill the internal support team.
Experience in working within an Agile team environment and contributing to sprint cycles.
Familiarity with the process of analysing, planning, and implementing features made available through ServiceNow annual upgrades.

If you're an experienced ServiceNow HRSD Consultant looking to take on complex challenges, we encourage you to apply or send your CV to jorden.ortez@randstaddigital.com.au.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience
7 years
skills
Senior ServiceNow HRSD Consultant
qualifications
- Must have Baseline Security clearance or above
education
Bachelor Degree

share this job.

summary

canberra, australian capital territory
contract
full-time

specialism
it & ict
sub specialism
infrastructure design, engineering, support & administration
reference number
90M0678679_3777328144989683243

apply with randstad.
Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
we'll give you a call.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview and negotiation.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

nicholas mckinnon

nicholas.mckinnon@randstaddigital.com.au

senior (.net react) developer
- canberra, australian capital territory
- contract
Contract until June 2026 with 6 months extension Canberra based but it can also be performed in one of their offices across AustraliaAustralian Citizens ONLY$125 - $135 p/h ex GST (can be discussed) Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact
posted 5 september 2025
Contract until June 2026 with 6 months extension Canberra based but it can also be performed in one of their offices across AustraliaAustralian Citizens ONLY$125 - $135 p/h ex GST (can be discussed) Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact
show job details
senior technical leads x 2
- canberra, australian capital territory
- permanent
ASAP startContract until 30 June 2026 Canberra based, other states can be consideredHybrid arrangementNV1 clearance mandatory Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout
posted 2 september 2025
ASAP startContract until 30 June 2026 Canberra based, other states can be consideredHybrid arrangementNV1 clearance mandatory Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout
show job details
senior azure infrastructure engineer (b2c)
- canberra, australian capital territory
- contract
ASAP to 30 June 2026 with 2x12 month extension optionsCanberra basedHybrid arrangement - NO remote work Australian Citizens ONLYMust be able to obtain Negative Vetting Level 1Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping pe
posted 27 august 2025
ASAP to 30 June 2026 with 2x12 month extension optionsCanberra basedHybrid arrangement - NO remote work Australian Citizens ONLYMust be able to obtain Negative Vetting Level 1Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping pe
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

senior servicenow hrsd consultant.

job details

Technical Proficiency

Project & Consulting Acumen

Technical Proficiency

Project & Consulting Acumen

experience

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

nicholas mckinnon

related jobs.

senior (.net react) developer

senior technical leads x 2

senior azure infrastructure engineer (b2c)

let similar jobs come to you