A key player in Australia's telecommunications industry, is seeking a Senior Contact Center Specialist to join our Technical Operations group within Integrated Client Services, based at OCS. This role focuses on delivering managed services and technical support for Cloud Contact Center technologies.
The successful candidate will contribute to a team operating within an ITIL framework, working collaboratively with customers to achieve shared goals and business outcomes. This position will involve managing complex fault escalations, requiring strong problem-solving and analytical skills in high-pressure situations. A key aspect of the role will also be to assist with the personal development of other team members and junior staff.
Skills Required...
