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      • brisbane, queensland
      • contract
      • part-time
      Randstad is currently recruiting for an AO3 Customer Service Agent to join a Government Department. The role focuses on delivering exceptional customer service - if this sounds like you, please apply!About the role:Working alongside Customer and Business Services team Provide information to the client’s customers over the phoneUndertake projects as required Call centre environmentAO3 level Located: CBD Start date: ASAP until 30th of June with a possibility of extensionPart time - 36.25 hrs per fortnightAs an AO3 Customer Service Agent, you will be: Handling customer inquiries professionally through multiple channelsProvide great customer service experience Using high level of interpersonal skills and active listening skills Are you right for this role? You must be:Fully vaccinatedHave at least 6 months experience in contact centresAble to talk and type at the same timeFlexible with shifts/hoursExperience in using different applications such as managed voice service (Genesys cloud, CRM and SharePoint. If this sounds of an interest to you, please click apply and a consultant will contact you if you have been shortlisted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently recruiting for an AO3 Customer Service Agent to join a Government Department. The role focuses on delivering exceptional customer service - if this sounds like you, please apply!About the role:Working alongside Customer and Business Services team Provide information to the client’s customers over the phoneUndertake projects as required Call centre environmentAO3 level Located: CBD Start date: ASAP until 30th of June with a possibility of extensionPart time - 36.25 hrs per fortnightAs an AO3 Customer Service Agent, you will be: Handling customer inquiries professionally through multiple channelsProvide great customer service experience Using high level of interpersonal skills and active listening skills Are you right for this role? You must be:Fully vaccinatedHave at least 6 months experience in contact centresAble to talk and type at the same timeFlexible with shifts/hoursExperience in using different applications such as managed voice service (Genesys cloud, CRM and SharePoint. If this sounds of an interest to you, please click apply and a consultant will contact you if you have been shortlisted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$68.00 - AU$72.00, per hour, hybrid working conditions
      • full-time
      Randstad has partnered with a QLD Govt.Department recruiting for an experienced Senior Policy Officer to assist on an upcoming project located in Brisbane CBD with flexible working arrangements.The RoleOperating within the State Valuation Service, (SVS) you will be participating in a project involving animplementation review of the Land Valuation Act 2010.The SVS is undertaking a number of programs of work as part of the department’s strategic objective tooptimise the use of land resources of the state and defined strategy to ‘work with stakeholders to modernisethe land administration program, including SVS.’The review of the Act will be identifying issues and possible legislatively based solutions related to itsimplementation that impact the efficient and effective delivery of statutory valuations in Queensland andprogressing these subjects to approval processes.This work being conducted has a direct alignment with the following objective from the 2020-24 ResourcesStrategic Plan: Optimised use of land resources of the state – by working with stakeholders to modernise land administration, including the State Valuation Service.Key Duties and AccountabilitiesPrepare high level advice on a range of strategic policy, planning and regulatory issues relating to state valuation and land policy.Undertake research and analysis of the potential short, medium and long-term impacts and trends relating to state valuation services (or equivalent) nationally and internationally (as appropriate).Contribute to the preparation of reports, submissions, briefing notes, legislation, presentations, speeches, publications and correspondence.Exercise judgement to effectively manage competing priorities.Work collaboratively with colleagues and with other levels of government, industry and non-government organisations to achieve policy outcomes and deliver on Government commitments.Represent the Department at meetings, committees and interdepartmental working groups as required.Other duties as directed and required.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has partnered with a QLD Govt.Department recruiting for an experienced Senior Policy Officer to assist on an upcoming project located in Brisbane CBD with flexible working arrangements.The RoleOperating within the State Valuation Service, (SVS) you will be participating in a project involving animplementation review of the Land Valuation Act 2010.The SVS is undertaking a number of programs of work as part of the department’s strategic objective tooptimise the use of land resources of the state and defined strategy to ‘work with stakeholders to modernisethe land administration program, including SVS.’The review of the Act will be identifying issues and possible legislatively based solutions related to itsimplementation that impact the efficient and effective delivery of statutory valuations in Queensland andprogressing these subjects to approval processes.This work being conducted has a direct alignment with the following objective from the 2020-24 ResourcesStrategic Plan: Optimised use of land resources of the state – by working with stakeholders to modernise land administration, including the State Valuation Service.Key Duties and AccountabilitiesPrepare high level advice on a range of strategic policy, planning and regulatory issues relating to state valuation and land policy.Undertake research and analysis of the potential short, medium and long-term impacts and trends relating to state valuation services (or equivalent) nationally and internationally (as appropriate).Contribute to the preparation of reports, submissions, briefing notes, legislation, presentations, speeches, publications and correspondence.Exercise judgement to effectively manage competing priorities.Work collaboratively with colleagues and with other levels of government, industry and non-government organisations to achieve policy outcomes and deliver on Government commitments.Represent the Department at meetings, committees and interdepartmental working groups as required.Other duties as directed and required.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ipswich, queensland
      • temporary
      • AU$40.00 - AU$43.00 per hour
      • full-time
      Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume call centre and have previous experience in Debt Collect is highly desired. We are looking for candidates who have at least 2+ years of high volume inbound and outbound call center experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Analyzing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvements Required Skills:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation To be successful for this position you will be required to submit the following; a resume in a word format, and 1 page cover letter outlining the following capabilities; Drives accountability and outcomes – You demonstrate accountability for the execution and quality of results through professionalism, persistence and transparencyFosters Healthy and Inclusive Workplaces - Fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritisedPursues continuous growth – You pursue opportunities for growth through agile learning, and development of self-awarenessStimulates ideas and innovation – You gather insights and embrace new ideas and innovation to inform future practiceBuilds enduring relationships – You build and sustain relationships to enable the collaborative delivery of customer-focused outcomes What’s in it for you?Various benefits you can access with Randstad through your candidate portal. Working alongside a well known Government Department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume call centre and have previous experience in Debt Collect is highly desired. We are looking for candidates who have at least 2+ years of high volume inbound and outbound call center experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Analyzing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvements Required Skills:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation To be successful for this position you will be required to submit the following; a resume in a word format, and 1 page cover letter outlining the following capabilities; Drives accountability and outcomes – You demonstrate accountability for the execution and quality of results through professionalism, persistence and transparencyFosters Healthy and Inclusive Workplaces - Fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritisedPursues continuous growth – You pursue opportunities for growth through agile learning, and development of self-awarenessStimulates ideas and innovation – You gather insights and embrace new ideas and innovation to inform future practiceBuilds enduring relationships – You build and sustain relationships to enable the collaborative delivery of customer-focused outcomes What’s in it for you?Various benefits you can access with Randstad through your candidate portal. Working alongside a well known Government Department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • caloundra, queensland
      • contract
      • AU$39.00 per hour
      • full-time
      Randstad is currently recruiting for a large Federal Government Department. Our client has a vacancy within the Client Engagement and Support Services division located in Maroochydore. The ROLE Division: Client Engagement & Support ServicesJob title: Client Contact Officer APS level: APS3 Location: Maroochydore QLD Pay rate: $39 per hour + super Full Time role - 37.5 hours per week Mon- Fri no weekends Required ASAP until 30th of June 2023, with possibility of extension Duties: You will be required to deliver professional telephone enquiry service and provide information on the range of benefits and services provided by the department.You will be guiding and assisting members of the veteran community with appropriate information resources. You will be conducting client assisted claiming and processing via the department’s income support ICT system.You will be providing services to the local community and tailor services to their needs. You will also be recording all telephone enquiries on a client contact database. Requirements: Must be an Australian Citizen Willingness to undertake a pre-commencement checking process which includes and Australian Federal Police Check You must have:IT agility and abilityStrong problem solving skills Good organisation skills Strong communication and written skills At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is currently recruiting for a large Federal Government Department. Our client has a vacancy within the Client Engagement and Support Services division located in Maroochydore. The ROLE Division: Client Engagement & Support ServicesJob title: Client Contact Officer APS level: APS3 Location: Maroochydore QLD Pay rate: $39 per hour + super Full Time role - 37.5 hours per week Mon- Fri no weekends Required ASAP until 30th of June 2023, with possibility of extension Duties: You will be required to deliver professional telephone enquiry service and provide information on the range of benefits and services provided by the department.You will be guiding and assisting members of the veteran community with appropriate information resources. You will be conducting client assisted claiming and processing via the department’s income support ICT system.You will be providing services to the local community and tailor services to their needs. You will also be recording all telephone enquiries on a client contact database. Requirements: Must be an Australian Citizen Willingness to undertake a pre-commencement checking process which includes and Australian Federal Police Check You must have:IT agility and abilityStrong problem solving skills Good organisation skills Strong communication and written skills At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$75.00 - AU$80.00, per hour, hybrid working conditions
      • full-time
      A Large State Government Department based in Brisbane CBD is seeking 2xAO7 Principal Project Officers to assist on upcoming projects.Your new departmentThe State Development (SD) Group is responsible for leading the industry development and regional programs thatalign with the Departments’ strategic plan, and for developing and driving the execution of industry roadmaps andstrategies for priority industry sectors and place-based developments. This includes initiatives that develop andpromote the international competitiveness and capability of Queensland’s defence, aerospace, space, superyachts,hydrogen, biofutures, biomedical, mining equipment, technology and services, beef processing and resourcerecovery industries. The Group delivers strategic projects including the Queens Wharf Brisbane project.The State Development regional teams across Queensland coordinate the delivery of initiatives such asdepartmental programs and workshops, to link industry and regional business and grow regional supply chains andproductivity. The group engages with regional stakeholders and works with regional economic developmentpartners to support and advocate for the strategic delivery of regional economic priorities. It leads place-baseddevelopments and economic and industry strategies. It also coordinates with state and local government onresponses to adverse events.Your contributionUndertake specialist commercial, due diligence and financial analyses of programs, major projects andinitiatives based on sound commercial practices and guidelines and develop high quality risk managementrecommendations and solutions.Undertake basic probity searches for incentive programs and other initiatives, as requested, for groups withinthe department.Undertake comprehensive due diligence, commercial and risk assessments on projects and proponents forvarious incentive programs and prepare reports to support the development of business case and terms sheet.Contribute to the development and implementation of programs and initiatives that: o identify, implement and monitor project risks;Contribute to the development of due diligence template and risk matrix for ongoing and future funding programs; and review due diligence assessments and business case proposals.Assist with sensitive negotiations and commercial and financial analyses in relation to major projects and proposals that are subject to funding arrangements with the department.Prepare reports, submissions, briefings and correspondence as directed by senior officers and management.Assist with funding agreement development and management, as required.Assist with reporting and monitoring Funding Agreements using spreadsheets.Your new hourly rate & contact periodThe successful candidate will be offer an attractive hourly rate between $75 - $80 per hour + super.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      A Large State Government Department based in Brisbane CBD is seeking 2xAO7 Principal Project Officers to assist on upcoming projects.Your new departmentThe State Development (SD) Group is responsible for leading the industry development and regional programs thatalign with the Departments’ strategic plan, and for developing and driving the execution of industry roadmaps andstrategies for priority industry sectors and place-based developments. This includes initiatives that develop andpromote the international competitiveness and capability of Queensland’s defence, aerospace, space, superyachts,hydrogen, biofutures, biomedical, mining equipment, technology and services, beef processing and resourcerecovery industries. The Group delivers strategic projects including the Queens Wharf Brisbane project.The State Development regional teams across Queensland coordinate the delivery of initiatives such asdepartmental programs and workshops, to link industry and regional business and grow regional supply chains andproductivity. The group engages with regional stakeholders and works with regional economic developmentpartners to support and advocate for the strategic delivery of regional economic priorities. It leads place-baseddevelopments and economic and industry strategies. It also coordinates with state and local government onresponses to adverse events.Your contributionUndertake specialist commercial, due diligence and financial analyses of programs, major projects andinitiatives based on sound commercial practices and guidelines and develop high quality risk managementrecommendations and solutions.Undertake basic probity searches for incentive programs and other initiatives, as requested, for groups withinthe department.Undertake comprehensive due diligence, commercial and risk assessments on projects and proponents forvarious incentive programs and prepare reports to support the development of business case and terms sheet.Contribute to the development and implementation of programs and initiatives that: o identify, implement and monitor project risks;Contribute to the development of due diligence template and risk matrix for ongoing and future funding programs; and review due diligence assessments and business case proposals.Assist with sensitive negotiations and commercial and financial analyses in relation to major projects and proposals that are subject to funding arrangements with the department.Prepare reports, submissions, briefings and correspondence as directed by senior officers and management.Assist with funding agreement development and management, as required.Assist with reporting and monitoring Funding Agreements using spreadsheets.Your new hourly rate & contact periodThe successful candidate will be offer an attractive hourly rate between $75 - $80 per hour + super.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • cairns, queensland
      • permanent
      • full-time
      Exciting career development available for experienced Program Officers APS5 within the Federal Government based in CairnsThis Government Department is working at the forefront of delivering a high level of policies and programs to the public contributing to their health and well-being. Currently they have a need for a high performing APS5 Program Officer to work on providing support in the development of procurement/contract management.About the RoleAs a Program Officer you will be working as part of a busy team. You will be required to work in a challenging environment with competing priorities.Your day-to-day duties will include, but are not limited to:Work closely with the Senior Project Officer and other staff across the division to coordinate and deliver procurement and contract management (new and variation) activities from inception to completionProvide delivery support to both routine (e.g. payment of invoices) and complex procurement processes Data - supports the accurate collection and reporting of program data.Administration - processing program applications and supporting the efficient administration of programs.Skills and Experience To be successful in the role the candidate, ideally, you will have:Demonstrated knowledge and experience in Australian government procurement practice and a sound understanding of procurement related policies (or relatable experience within a nongovernment context, i.e. vendor management / supply chain sourcing)The ability to interpret and apply legislation, policies and procedures in a procurement and finance settingThe ability to work with independence, subject to limited direction against establish priorities, practices, and methodologies to deliver quality outcomesInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Exciting career development available for experienced Program Officers APS5 within the Federal Government based in CairnsThis Government Department is working at the forefront of delivering a high level of policies and programs to the public contributing to their health and well-being. Currently they have a need for a high performing APS5 Program Officer to work on providing support in the development of procurement/contract management.About the RoleAs a Program Officer you will be working as part of a busy team. You will be required to work in a challenging environment with competing priorities.Your day-to-day duties will include, but are not limited to:Work closely with the Senior Project Officer and other staff across the division to coordinate and deliver procurement and contract management (new and variation) activities from inception to completionProvide delivery support to both routine (e.g. payment of invoices) and complex procurement processes Data - supports the accurate collection and reporting of program data.Administration - processing program applications and supporting the efficient administration of programs.Skills and Experience To be successful in the role the candidate, ideally, you will have:Demonstrated knowledge and experience in Australian government procurement practice and a sound understanding of procurement related policies (or relatable experience within a nongovernment context, i.e. vendor management / supply chain sourcing)The ability to interpret and apply legislation, policies and procedures in a procurement and finance settingThe ability to work with independence, subject to limited direction against establish priorities, practices, and methodologies to deliver quality outcomesInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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