1 job found in traralgon, victoria

Randstad are currently recruiting for a valued public sector client based in Traralgon, Melbourne. This is a call centre customer service based position, involving taking inbound and outbound customer call enquiries. We are looking for candidates that are able to work full time and part time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role. Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service role in a contact/call centre environment is essentialOutbound/Inbound call experiencePart must be 5 days a week for 5 hours Working on a roster - Mon to Fri from 8:30am to 7pm (8pm daylight savings) How to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasisi via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.