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4 jobs found in brisbane, queensland

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    • brisbane, queensland
    • temporary
    • full-time
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$60 - AU$60,000 per year
    • full-time
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$60 - AU$60,000 per year
    • full-time
    Southside location - Eight Mile PlainsParking available on siteContracts to start in JulyFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable: Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteContracts to start in JulyFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable: Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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