2 jobs found in new south wales

We are seeking energetic and reliable customer service professionals who are interested in opportunities with the NSW Government as call centre officers. This is an opportunity to work for NSW Government, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About the roleAs a call centre operator you will be responsible for responding to incoming customer requests received through multiple channels, including telephone and email, following the Department's policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will needThe call centre team are often the first point of contact for a Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a high volume environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficialThis is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext stepsIf you are ready to apply for opportunities, please select “Apply Now”. We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this type of role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Student support Officer| NSW GOVERNMENT Your organisation: You will be working with one of the largest education providers in Australia and contributing to the education of many students and future graduates. You will be providing clerical and administrative assistance to teaching teams within this organisation.Located in Strathfield, 5 minutes walk from the train station (with very limited parking around the immediate area) this is a full time position until 28/2/2022 - Working from home until further notice. To be successfulThe environment is open plan and successful candidates must have technology available to work from home if COVID restrictions apply. This role will work with other admin support officers and teaching teams in high volume and busy teaching sections. This role involves answering and triaging calls from a diverse range of students, triaging the email inbox, answering low level queries and performing transactional duties associated with student enrolment. It will also involve preparing documents, filing and running and manipulating reports as well as other duties as required.Skills required: •The role requires good organisational skills, initiative and ability to prioritise work. You will be a fast, independent worker and working in a small team with requests and tasks coming from a number of people.•Excellent verbal and written communication skills are a must as you will be communicating directly with students from diverse backgrounds•Proficient computing skills essential in Outlook, Excel and Word.•You will be trained in specific systems used in this role including student management and enrolment systems as well as SAP HR and Finance.•Record Keeping will also be a required duty.non negotiables: You must have own PC or laptop and internet access.At some stage you may need to be able to work at Strathfield campus.This is an urgent role and interested applicants are urged to apply by emaling their resumes to rawan.shakhtour@randstad.com.au by Thursday 5pm 26/08/2021. Please note that only successful candidates will be contacted due to the high volume of responses anticipated. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.