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1 job found in Darwin, Northern Territory

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    • darwin, northern territory
    • permanent
    • AU$80,000 - AU$100,000 per year
    • full-time
    Established in 1993 our client is a household name in the online gambling industry. They are currently seeking an experienced Customer Service Manager to join their team. The Customer Service Manager, will be responsible for leading a team of customer service agents (telephone and web chat functions), establishing leadership that builds momentum in the company’s growing environment. You will have a strong outcome focus in delivering outstanding customer experience, whilst focusing on sustainable performance. Being part of the leadership team brings the ability to drive change and future enhancements of the business, through joint and individual initiatives aligning to build on the company’s continual growth. Key responsibilities of the Role:Providing agent feedback, performance management and providing coaching and development to team membersIdentify business improvement opportunitiesQuality assurance ownershipManage business compliance obligationsPlanning and setting goals for the teamMonitor customer conversations through agent call listeningRecruitment of new team membersCustomer escalation managementDrive project business improvementsDocument Processes for business review Leading and driving change management To be successful in this role, you will have: Strong business acumenDemonstrated leadership capabilities with experience managing and supervising teams to deliver high levels of customer service Diligent professional that has decision making, organisational, time-management skills with attention to detailCustomer-focused and can build strong rapport internal and external stakeholdersDemonstrates strong interpersonal skills and ability to articulate through excellent verbal and written communicationProficient in Microsoft OfficeStrong work ethic and ability work under pressureIf you feel you possess the necessary skills and experience please hit the 'apply now' button. or contact bryan.pritchard@randstad.com.au phone 0439072172 Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Established in 1993 our client is a household name in the online gambling industry. They are currently seeking an experienced Customer Service Manager to join their team. The Customer Service Manager, will be responsible for leading a team of customer service agents (telephone and web chat functions), establishing leadership that builds momentum in the company’s growing environment. You will have a strong outcome focus in delivering outstanding customer experience, whilst focusing on sustainable performance. Being part of the leadership team brings the ability to drive change and future enhancements of the business, through joint and individual initiatives aligning to build on the company’s continual growth. Key responsibilities of the Role:Providing agent feedback, performance management and providing coaching and development to team membersIdentify business improvement opportunitiesQuality assurance ownershipManage business compliance obligationsPlanning and setting goals for the teamMonitor customer conversations through agent call listeningRecruitment of new team membersCustomer escalation managementDrive project business improvementsDocument Processes for business review Leading and driving change management To be successful in this role, you will have: Strong business acumenDemonstrated leadership capabilities with experience managing and supervising teams to deliver high levels of customer service Diligent professional that has decision making, organisational, time-management skills with attention to detailCustomer-focused and can build strong rapport internal and external stakeholdersDemonstrates strong interpersonal skills and ability to articulate through excellent verbal and written communicationProficient in Microsoft OfficeStrong work ethic and ability work under pressureIf you feel you possess the necessary skills and experience please hit the 'apply now' button. or contact bryan.pritchard@randstad.com.au phone 0439072172 Please note, only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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