phone switch operator.

• Non-ongoing 12 month engagement
• Hybrid working from ACT office is allowed
• Candidates must be Australian citizens
• Baseline security clearance is advantageous, although not essential

The role

Our Federal Government client has identified the need for a non-ongoing APS3 level staff member to resource a new switchboard service intended to start in June 2025. The role will be dedicated to running a phone operator service to field and triage incoming calls from external customers.

The successful applicant will be required to operate as a sole agent operator telephone switch function.

Key Duties

• Respond to phone calls from the public during normal business hours
• Refer enquiries to the relevant business areas via service tickets
• Escalate enquiries as required
• Become proficient at operating the Genesys telephone service platform

Criteria

• Ability to provide a high level of customer service
• The ability to achieve high levels of customer satisfaction in an environment with high work volume, deadlines and competing priorities
• Ability to respond promptly to the needs of both external and internal customers
• Experience working in a call centre environment and good customer service skills over the phone
• Good verbal and written communication and interpersonal skills

How to apply:

Please hit the apply button or for more information contact Fred Barnes at Randstad Digital on 0402 299 590.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.