helpline consultant.

What’s in it for you:

• Full training provided across 4-6 weeks
• Hybrid working - 1 day a week in the office
• Excellent career development opportunities and strong investment in your career growth
• Dynamic, vibrant & passionate team who celebrate the small and large wins together

About the Role:

As a Customer Service Consultant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing a high quality first point of contact for superannuation enquiries.

Your responsibilities will include:

• Assisting customers with general queries via phone while maintaining a first call resolution focus.
• Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties.
• Provide quality advice to customers regarding relevant superannuation products and services.
• Display a strong work ethic and a genuine desire to assist others.

Hours: This is a full-time permanent role working to a rotating roster 8am-8pm Mon-Fri. Hybrid working 4 days from home, 1 day in the office.

Start Date: Must be available for a start on Monday 18th August.

Skills and Experience:

Our client is looking for someone with previous experience in a contact centre environment or customer service. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply!

• Extremely clear and high level communication skills
• Experience in an administrative or office environment
• Strong PC skills and ability to work on computer-based applications
• Previous experience in a financial services setting would be highly regarded

Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.