customer service officer.

• Provide courteous, efficient, and professional front counter service, including customer interviews, enquiries, collections, and document legalisation

• Support concierge duties, administrative tasks, and respond to phone enquiries

• Communicate effectively with the public, colleagues, and management

• Conduct quality assurance checks on documents before and after printing

• Handle high-value, high-risk inventory securely and manage document spoilage and destruction in line with policy

• Assist with stocktakes of supplies

• Operate printers and laminators, including performing basic maintenance

• Perform high-speed, accurate data entry, scanning, and document processing

• Manage personal workload independently to meet performance targets

• Complete general administrative duties such as records management, inbox monitoring, processing invoice payments, and liaising with stakeholders on refunds and returned documents

• Work collaboratively as part of a team to achieve operational objectives

• Excellent customer service skills, demonstrating empathy and emotional intelligence

• Strong problem-solving abilities, using sound judgement and risk awareness

• Flexible and adaptable in responding to shifting priorities

• High level of discretion, confidentiality, and sense of urgency

• Positive and resilient attitude, with a focus on delivering results under pressure

• Ability to work independently, manage time effectively, and meet deadlines

• Proficient in using business systems and technology to support service delivery

• Capable of interpreting and applying legislation, policies, and procedures

• Mature, responsible, and reliable approach to work

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.