contact centre manager.

A unique opportunity has opened for an experienced sales leader to take the reins of a regional portfolio and lead a high-impact team focused on growth, service excellence, and operational performance.

This position offers the chance to influence strategy, develop talent, and build a top-tier customer engagement function across multiple locations. You’ll be leading from the front, setting the tone for success while driving results through people, data, and service excellence.

What You’ll Be Doing:

• Leading the residential sales function across a regional network
• Building and developing a high-performing customer engagement and call centre team
• Driving revenue through structured sales planning, coaching, and KPI delivery
• Championing a customer-first mindset and embedding continuous improvement practices
• Leveraging data and analytics to monitor performance and identify opportunities
• Collaborating with cross-functional stakeholders to align with broader goals
  
  

What You’ll Bring:

• Strong leadership experience across sales, service, or operational environments
• Proven success in managing distributed teams and scaling performance
• Analytical mindset with a deep understanding of metrics, CRM systems, and reporting
• Passion for coaching, development, and fostering a culture of accountability
• Excellent interpersonal and communication skills, with the ability to influence at all levels
  
  

Why Consider This Role?

• Strategic influence across a visible and growing region
• Autonomy to shape team culture and drive real outcomes
• Leadership team that values innovation, ownership, and people development
  
  

This is a senior leadership opportunity for someone ready to make a meaningful impact. If you’re passionate about leading teams, driving results, and delivering exceptional service outcomes, I’d love to hear from you. Feel free to reach out to me directly via emilio.iranfard@randstad.com.au with your updated CV.

Please note: Australian Citizenship or Permanent Residency is required for this role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.