change and release manager nv1.

• 12 month engagement + extensions
• Must be in Canberra
• Must have a NV1 security clearance
• Candidate must be an Australian citizen

Key duties and responsibilities

The Change and Release Manager will:

• Apply in-depth knowledge of IT service transition along with IT Infrastructure Library (ITIL).
• Lead, own and manage the Change Management process, including developing change processes and procedures as required.
• Manage the process updates and liaise with the client for improvements, enhancements and alignment to the customer processes for Change management and Release Management.
• Develop implementation plans for complex requests for change, including leading assessment, risk evaluation, analysis, development, documentation, communication and implementation of changes based on requests for change.
• Manage the development of deliverables into production environments.
• Validate release notes.
• Manage Post Implementation Reviews (PIRs) and agreed Service Improvement Plans (SIPs).
• Develop and apply change control procedures to ensure governance is adhered to throughout the lifecycle of changes.
• Manage all logged Requests for Change (RFC), using the change management toolset.
• Be responsible for recording, categorising, documenting and reviewing all changes, as well as ensuring all changes are risk assessed, planned, tested, evaluated and released in a controlled manner.
• Confirm with the client that the Change & Release Management process is fit for purpose.
• Collect necessary information from CABs and other sources for applicable decision body to determine authorisation of changes.
• Be responsible for deployment management of deliverables to the test environment particularly guaranteeing that the external dependent items are available during the test runtime.
• Liaise with business and technology teams on release and deployment scheduling and communication of progress.
• Conduct post-change/release reviews to ensure release, deployment and change processes and procedures are applied and that changes can be rolled back as needed.
• Identify, evaluate and manage the adoption of appropriate change, release and deployment tools, techniques and processes (including automation).
• Validate the interfaces with all other service management processes are maintained and integrated.

Essential criteria

1. ITIL 4 Foundation certification.
2. Demonstrated proven experience with coordination and facilitation of Technology Change, Release & Deployment Management processes and procedures.
3. Knowledge of ITSM Process Management - Release Management, Change Management.
4. Strong stakeholder management skills and an ability to influence and persuade others to work toward a common vision or goal.
5. Strong oral and written communications skills.
6. The ability to harness information and expertise to ensure support to strategic direction. An innovative approach to work that applies holistic thinking towards the continuous improvement of services.

Desirable criteria

1. Tertiary qualifications in ICT and/or demonstrated proven experience with coordination and facilitation of Technology Change, Release & Deployment Management processes and procedures.
2. ITIL 4 Specialist Create, Deliver and Support certification.
3. ITIL 4 Specialist High-Velocity IT (HVIT) certification.
4. ITIL 4 Practitioner: Release Management. DevOps Foundation (DOFD).

How to apply:

Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.