Administrative Support Officer - Specialist Communications Centre
Are you a resilient and highly organised administrative professional ready to take on a crucial support role in a fast-paced, 24/7 communications centre? We are seeking a dedicated Administrative Support Officer to provide vital support to staff and management within our Specialist Services division.
This position is key to maintaining administrative efficiency and managing critical operational resources in a high-pressure environment.
The Role: Fast-Paced Administration and Operational Support
Reporting to the Communications Centre Manager, your primary objective is to provide effective and efficient administrative support and to manage meal break resources and locations under the direction of the relevant manager.
Your Responsibilities Include:
...- Frontline Contact: Acting as the initial point of contact for the Communications Centre, including screening calls, answering routine phone enquiries from the public and staff, and answering radio calls from vehicles.
- Operational Coordination: Directing meal break resources under the authority of Duty Managers to maximise efficiency and managing crew meal break locations to minimise the impact on operational response capacity.
- System and Data Management: Receiving and logging equipment and technical failures. You will input data, prepare specific reports relating to resourcing , and assist with the Computer Aided Dispatch (CAD) system to enter real-time information.
- Administrative Systems: Establishing and maintaining office and administrative systems , managing the petty cash system , and ensuring all information is centrally recorded and easily retrieved.
Training and Shift Schedule
This is a night shift role following an initial training period.
- Training: Conducted over 6–8 weeks during the day.
- Work Location: Communications centre in Burwood.
- Shift Pattern (Post-Training):
- Week 1: 3 nights (22:00 – 06:00)
- Week 2: 4 nights (22:00 – 06:00)
- Important: Candidates must understand shift work and be committed to the night shift pattern.
Your Ideal Candidate Profile
We are looking for an individual with significant experience in high-level administrative support and a professional, calm demeanor under pressure.
- Technical Skills: Experience in using Microsoft Office applications, particularly MS Word, Excel, PowerPoint, and Outlook. Experience using MS Teams is a must. Experience/Knowledge of CAD is desirable.
- Call Centre Expertise: Proven Call Centre experience is highly valued.
- Resilience & Judgement: A high tolerance for stress to maintain stable performance under pressure. You must be resilient and able to handle difficult/stressful phone calls and exercise judgement to ensure confidential or sensitive matters are handled appropriately.
- Interpersonal & Organisational Skills: Strong communication skills with the ability to cooperate and work effectively as part of a team. Excellent time management and the flexibility to manage conflicting priorities.
Why Partner with Randstad?
When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.
APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
