The Australian banking and financial services sector is in the midst of a profound transformation, driven by the acceleration of Artificial Intelligence (AI) and automation. Our new Banking & Financial Services 2025 Market & Salary Report reveals that while major financial institutions are heavily investing in Generative AI to create more personalised customer experiences, the true measure of success lies in how they empower their people. This technological leap is fundamentally reshaping not just the required skills, but the very culture of the industry.
Stephanie Patoka, National General Manager for Banking & Financial Services at Randstad, explains,
“Technology is only as powerful as the people who use it. While AI is reshaping the landscape, the greatest demand is for leaders who can inspire their teams through this transition. We're seeing a clear shift where employers are prioritising professionals who combine financial expertise with strong emotional intelligence - those who can communicate a vision, foster collaboration, and put people at the heart of innovation.”
For professionals and employers alike, understanding this new landscape is crucial. The report highlights a sharp increase in demand for candidates with a hybrid skillset. As organisations strive for greater cost-efficiency and agility, the most valuable professionals are those who can foster a collaborative environment. Our clients are looking for talent who can not only drive innovation through AI but, more importantly, can bring their people along on the journey, ensuring that technology serves to augment human potential, not replace it.
The message is clear: the future of finance is human-centric and digitally powered. As demand for skilled professionals grows, those who can navigate compliance challenges, lead transformation with a people-first mindset, and build resilient, inspired teams are the ones who will define the next era of financial services.
Are you ready to future-proof your career or your team? Download our full 2025 Banking & Financial Services Market & Salary Intelligence Report to get ahead of the curve.
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