Training & Quality Manager
Join a financial services organisation in the midst of a transformation and service uplift! This is an exciting hands on role where you will work across multiple areas of the business, enhancing the quality of onboarding and training programs, and elevate service delivery to the next level.
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You will create structured induction programs, develop engaging learning content (e-learning, microlearning, blended learning), implement coaching frameworks, and lead quality assurance initiatives to ensure consistent, high-quality practices across the organisation.
Your role:
Design and deliver onboarding, operational, and customer experience training
Develop e-learning, microlearning, and blended learning programs
Implement coaching frameworks for consistent, data-driven feedback
Lead quality assurance across multi-channel interactions
Maintain knowledge management systems and resources
Collaborate with stakeholders to drive operational excellence
About you:
Experience in training design, quality assurance, or capability development
Customer service experience preferred but not essential
Strong leadership, coaching, and stakeholder management skills
Familiarity with LMS and knowledge management platforms
This hands on role sits at the inersaction of training, quality, and service, supporting a organisational that values collabrative and strong, supportive culture while elevating service deivery and operational standards!
At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Training & Quality Manager
Join a financial services organisation in the midst of a transformation and service uplift! This is an exciting hands on role where you will work across multiple areas of the business, enhancing the quality of onboarding and training programs, and elevate service delivery to the next level.
In this role, you will design, deliver and continously improve onboarding, training and quality frameworks for the service operations team.
You will create structured induction programs, develop engaging learning content (e-learning, microlearning, blended learning), implement coaching frameworks, and lead quality assurance initiatives to ensure consistent, high-quality practices across the organisation.
Your role:
Design and deliver onboarding, operational, and customer experience training
Develop e-learning, microlearning, and blended learning programs
Implement coaching frameworks for consistent, data-driven feedback
Lead quality assurance across multi-channel interactions
Maintain knowledge management systems and resources
Collaborate with stakeholders to drive operational excellence
About you:
Experience in training design, quality assurance, or capability development
Customer service experience preferred but not essential
Strong leadership, coaching, and stakeholder management skills
Familiarity with LMS and knowledge management platforms ...
This hands on role sits at the inersaction of training, quality, and service, supporting a organisational that values collabrative and strong, supportive culture while elevating service deivery and operational standards!
At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
summary
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Applying with us is easy. We will review all applications to check skill set, background experience and achievements to see if they align with the requirements of the role.
Once we have reviewed your application if you are shortlisted to move to the next stage, one of our consultants will contact you directly to discuss your application further. If we find that you are not a good fit for the specific role, you will be notified by email.
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