About the Role
The IT Support Engineer will serve as a key technical resource, primarily handling Level 1 and Level 2 support escalations while also engaging in project-based work. This position requires a proactive problem-solver with deep expertise across Microsoft's modern workplace technologies and core infrastructure. The successful candidate will be responsible for ensuring the stability, security, and optimal performance of client systems, often operating within high-availability environments where downtime can have significant consequences.
Key Responsibilities
Microsoft 365 Expertise: Design, implement, configure, and manage intricate Microsoft 365 environments. This includes tenant administration, license management, security configurations (e.g., Conditional Access, MFA), and ensuring best practices for compliance and governance.
SharePoint Development & Site Setup: Lead the planning, development, and configuration of SharePoint Online sites and solutions. This encompasses site architecture, list and library management, permissions configuration, workflow integration, and providing guidance on SharePoint best practices to clients.
Microsoft Teams Management & Configuration: Administer and optimize Microsoft Teams environments, including policy management, governance, app integration, direct routing, and ensuring effective collaboration and communication for end-users.
Exchange Experience (Migrations & Hybrid Setups): Execute complex Exchange migrations, including on-premises to Exchange Online transitions and managing intricate hybrid Exchange environments. This involves deep understanding of mail flow, connectors, public folders, and troubleshooting advanced mail-related issues.
Windows Server Administration & Patching: Provide robust administration, maintenance, and proactive patching for Windows Server environments (2012 R2, 2016, 2019, 2022). Responsibilities include Group Policy management, Active Directory services, file server management, and ensuring server health and security.
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to Microsoft 365 services, Windows Server infrastructure, networking (DNS, DHCP, TCP/IP), and virtualized environments (e.g., Hyper-V, VMware).
Client Collaboration & Communication: Act as a trusted technical advisor, communicating effectively with clients to understand their requirements, provide technical recommendations, and deliver solutions aligned with their business objectives.
Documentation & Knowledge Sharing: Create and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge base articles to support efficient service delivery.
Proactive Monitoring & Maintenance: Assist in monitoring client systems for performance, security, and availability, taking proactive measures to prevent issues.
Project Delivery: Participate in and lead technical aspects of IT projects, from planning and design to implementation and post-go-live support.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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