Location: Melbourne CBD (3 days in the office, 2 days from home - fully office based for training)
Salary: $64k plus super
Work Type: Full-Time, Permanent
The Opportunity
Are you a customer-focused professional with a background in Superannuation or Financial Services? Join one of Australia's leading profit-to-member industry funds. Known for commitment to "members first" and a high-performance culture, we are looking for a Superannuation Specialist to join a dedicated Service Centre.
This is a technical customer service role where you will act as a subject matter expert, helping members navigate their retirement journey with accuracy and empathy.
Key Responsibilities
Inbound Member Support: Deliver comprehensive and professional service via phone, email, and webchat to members and employers.
Technical Excellence: Provide accurate information regarding superannuation products, including accumulation and pension schemes, while ensuring legislative compliance.
Retention & Growth: Identify member needs and provide warm referrals to internal Financial Planning and Banking specialists.
Problem Solving: Take full ownership of complex member and employer enquiries, coordinating with third-party administrators to ensure swift resolution.
Continuous Improvement: Contribute to business growth by identifying process improvements and participating in outbound member engagement campaigns.
What We Are Looking For
To maintain high standards of service, candidates must meet the following mandatory criteria:
Industry Experience: Proven experience within a Superannuation Fund, Wealth Management, or Life Insurance environment.
Technical Knowledge: A solid understanding of superannuation legislation, including Pension and Accumulation products.
RG146 Compliance: Candidates with existing RG146 qualifications are highly preferred.
Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex financial concepts.
KPI Driven: Comfortable working in a fast-paced environment with a focus on meeting Net Promoter Scores (NPS) and service level agreements (SLAs).
Why Join Us?
Career Development: Committed to your growth, providing ongoing CPD training and clear pathways into leadership or technical SME roles.
Inclusive Culture: Work within a supportive team that values accountability and professional integrity.
Work-Life Balance: Enjoy a hybrid working model in a central Melbourne CBD location.
Stability: Join a fund with a strong reputation for performance and member advocacy.
How to Apply
If you have the financial services experience looking for and a passion for delivering "best-in-class" service, please submit your resume today and APPLY NOW!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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