health and wellbeing
WFH
Superannuation Member Specialist | Leading Industry Fund
Location: Melbourne CBD (Hybrid: 3 days office / 2 days home)
Salary: $64k + Super
Work Type: Full-Time, Permanent
The Role Are you a superannuation professional looking to step into a high-performance, member-first environment? Join one of Australia's top-tier industry funds as a Superannuation Specialist. This is a technical, SME-level service role where you will guide members through complex retirement journeys with accuracy, empathy, and legislative precision.
Key Responsibilities
Technical Member Support: Manage inbound enquiries via phone, email, and webchat, acting as a technical point of escalation for superannuation products.
Product Expertise: Provide detailed information regarding Accumulation and Pension schemes while ensuring strict adherence to current superannuation legislation.
Retention & Advocacy: Identify member needs and facilitate warm referrals to internal Financial Planning and Banking specialists to support member outcomes.
Complex Problem Solving: Take full ownership of intricate member and employer enquiries, coordinating with third-party administrators for swift resolution.
Process Improvement: Contribute to the fund’s growth by identifying service gaps and participating in targeted outbound member engagement campaigns.
What You Must Bring To be successful in this technical service environment, candidates must meet the following mandatory criteria:
Direct Superannuation Experience: You must have a proven track record working within a Superannuation Fund. Experience in broader wealth management or life insurance will be considered only if you possess strong super-specific knowledge.
Legislative Knowledge: Deep understanding of the superannuation landscape, specifically around Pension and Accumulation product structures.
RG146 Compliance: Candidates who are already RG146 qualified will be highly prioritised.
Advanced Communication: Ability to translate complex legislative concepts into simple, actionable information for members.
Performance Focus: Proven ability to hit KPIs, including NPS and SLAs, in a fast-paced environment.
Why Join Us?
Specialist Pathways: Clear career progression into technical SME or leadership roles.
Professional Growth: Ongoing CPD training to keep your industry knowledge at the forefront.
Hybrid Balance: Enjoy a mix of CBD office culture and work-from-home flexibility.
Stability: Join a highly respected fund known for member advocacy and long-term performance.
How to Apply If you are a superannuation professional ready for your next challenge, please submit your resume via the APPLY NOW button.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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