- 12 month engagement + extensions
- Must be in Canberra
- Ability to obtain a NV1 security clearance
- Candidate must be an Australian citizen
Key duties and responsibilities
- Develop and implement a strategic roadmap for the ServiceNow platform in alignment with program and organisational goals.
- Actively contribute to the review, development and/or sustainment of the agency’s application governance artefacts, including application strategies, architectures, technology roadmaps, policies, and practices.
- Ensure the architecture is scalable, maintainable, and aligns with business processes and technical requirements.
- Ensure compliance with design and coding standards.
- Oversee the maintenance and continuous improvement of the ServiceNow platform.
- Conduct regular system audits to ensure performance optimisation.
- Undertake assessments of the platform support documentation, sustainability, and alignment with agency application governance.
- Based on review findings, document identified issues, risks, and opportunities, together with associated actionable recommendations.
- Manage communications with external vendors and partners.
- Collaborate with IT and business stakeholders to identify their requirements and translate them into effect ServiceNow solutions.
- Design and oversee the implementation of end-to-end integrated systems.
- Troubleshoot and resolve complex technical issues.
- Working directly with IT, business areas, application development teams, provide insight and assistance with the scoping, costing, planning and delivery of new application services.
- Provide guidance and mentoring to other team members.
- Stay abreast of ServiceNow updates and industry trends to ensure the platform remains cutting-edge and efficient.
Essential criteria
- Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards.
- Understand and provide advice, guidance and facilitation regarding ServiceNow best practice development platform, methodology and solution architecture.
- Strong understanding of ITIL processes and best practices. Experience as a Developer or Systems Administrator in working with ServiceNow modules - ITSM, ITOM, and HR. Ability to analyse, estimate, and deliver technical solutions that meet business requirements.
- Extensive knowledge and experience with Microsoft development practices, platforms, and technologies, including: o Office 365 platforms o SharePoint o Azure DevOps
- Demonstrated experience to create and maintain technical documentation such as design documents, process flows, and specifications, and the ability to clearly communicate between business areas and technical teams.
- Demonstrated experience working as a ServiceNow Architect with extensive knowledge and experience of implementing mission critical ServiceNow solutions.
Desirable criteria
- Industry recognised ServiceNow certification, such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and ServiceNow Certified Application Developer (CAD).
- Exposure to Microsoft Azure DevOps. o Agile working methodologies o Pipeline management o Service integrations o Repository management and branching
- Strong skills in Archimate (3.1) as an architecture documentation and definition language.
- Certification with the TOGAF 9 enterprise architecture governance framework.
How to apply:
Please hit the apply button or for more information contact Anne from Randstad Digital on 02 6243 6404.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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