Randstad is proud to be partnering with Department for Child Protection in the search for a skilled Service Desk Team Lead.
If you're interested in this opportunity, we strongly encourage you to have a confidential discussion prior to applying.
Service Desk Team Lead
Location: ADELAIDE
Job status: Short Term Contract
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Role Status: Randstad Full-time term vacancy until 30 January 2026
Role Details
We are currently seeking a proactive and experienced Service Desk Team Lead to join the ICT and Information Management Directorate for our client. This is a full-time, fixed-term position, offering a unique opportunity to lead a dynamic team of support professionals in delivering high-quality ICT services across the organisation
In this role, you will be responsible for:
- Leading a team to handle requests and incidents efficiently, whilst developing and evaluating Service Desk policies.
- Coordinating the delivery of regular performance, service audits and reviews whilst providing recommendations for service improvement.
- Maintaining service desk policies and procedures to support the ongoing productive use of agency infrastructure, hardware and software.
- Managing and reviewing all escalated requests and incidents raised through the Service Desk.
To be successful in this role, you will have:
- Experience in coordinating and providing effective ICT Service Desk support services.
- Exceptional written and verbal communication skills.
- Experience in managing a range of high-quality customer services associated with the delivery of ICT Service Desk functions.
- Knowledge of service and call management, processes and procedures relating to ICT and information management.
If you are looking for the opportunity to lead an enthusiastic team and solve complex issues, then we encourage you to apply.
To find out more about this role, including the key selection criteria please click on the attached role description. Please apply on iworkforsa.
Enquiries: Isheksha Maharaj Singh, on 0419 616 388 or email: isheksha.maharaj@randstaddigital.com.au
or Daniel Philip 0434 508 345 or email: daniel.philip@randstaddigital.com.au
Our workplace reflects the diverse communities we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBQTI+ communities, and people from culturally diverse backgrounds.
Applications close: 03/06/2025 11:00 PM
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.