senior manager - claims, accident and health.

We’re partnering with a top-tier insurer to appoint a Senior Manager to lead the implementation of a new product and then build the team that will deliver and manage it.

This is a rare opportunity to challenge the status quo; reshape processes and systems, drive the design and build of a best-in-class, automated solution, and influence the future of a growing Accident & Health portfolio.

You’ll work closely with project managers, analysts and cross-functional teams to deliver scalable, highly automated, AI-driven claims solutions across the end-to-end journey, from lodgement to settlement; uplifting the entire claims experience.

This is a hands-on leadership role ideal for a strategic thinker with deep technical knowledge, operational excellence and a passion for innovation, people leadership, and delivering outstanding customer outcomes.

What’s on offer:
✅ Full ownership to implement a new claims product, build the team, and shape strategy
✅ Clear pathway to senior leadership (GM-level progression firmly on the table)
✅ Flexible work arrangements + competitive salary + relocation support for candidates outside of QLD

What you’ll bring:
✔ Deep technical expertise in A&H claims
✔ Proven experience in claims digitisation and automation, particularly for low-value, high-volume claims
✔ Strong ability to define business requirements, lead system reviews and implement new technology
✔ Solid understanding of automation, self-service platforms and AI in claims
✔ Operational leadership with a track record of successful change delivery
✔ Strong leadership skills with 2–3+ years’ management experience in a dynamic environment

Please reach out if you are interested - anastasia.cheruvelil@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.