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2 jobs found in Eagle Farm, Queensland

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    • brisbane, queensland
    • contract
    • AU$79.00 - AU$80.00, per hour, + super
    • full-time
    OPEN ARMS: EL1 ASSISTANT DIRECTOR CLINICAL OPERATIONS - BRISBANEOpen Arms is Australia’s leading provider of mental health services for Australian veterans and their families. The Assistant Director Clinical Operations, is responsible to the Director Client Assist Contact Centre for overseeing and managing the provision of a health and allied health telephony based service that provides clinical intake, escalations services, brief telephone counselling interventions, risk and safety planning for veterans and their families who are in distress. To achieve this, the Assistant Director, Clinical Operations will provide ongoing consultation and advice to clinicians conducting initial assessment and triage for clients entering the service. This role provides clinical oversight and operational coordination for the Client Assist Contact Centre, in line with the Open Arms clinical practice policies and procedures. Awareness of working within a telephony environment is an important component to the effectiveness of the role. ABOUT THE ROLE: Duties include:Provision of ongoing consultation and advice to clinicians in the intake teamImplement Client Assist service improvements projects and initiatives to enhance client service deliveryMaintain and improve national consistency in clinical activities, including clinical record keeping, and assessment of clinical risk and clients’ needs.Develop and implement Open Arms Intake protocols, procedures, and best practices and clear triage guidelines and protocols responding to identify clinical risk among clients.Lead a small team and coordinate professional development for the clinical teamActively contribute to Open Arms National projects, clinical policies and procedures, case management practices and Quality Assurance activities ABOUT YOU:Substantial experience in complex mental health in intake, triage, risk assessment and counselling.Relevant management experience in a clinical settingBe available to work between 7 am to 12am with once a month weekend workAASW registered Social Worker, OR AHPRA registered Psychologist, OR Mental Health Registered Nurse or Occupational TherapistAustralian citizen (federal government requirement) THE BENEFITS:$80 p/h + superannuation, paid weeklyFlexible working hours in a 24/7 call center environmentThe team is “lived experience” informed and resourced If this position appeals to you, apply today! If you have any questions or would like to know more, please contact Suman either via email - suman.bhatnagar@randstad.com.au or call 1300 289 817
    OPEN ARMS: EL1 ASSISTANT DIRECTOR CLINICAL OPERATIONS - BRISBANEOpen Arms is Australia’s leading provider of mental health services for Australian veterans and their families. The Assistant Director Clinical Operations, is responsible to the Director Client Assist Contact Centre for overseeing and managing the provision of a health and allied health telephony based service that provides clinical intake, escalations services, brief telephone counselling interventions, risk and safety planning for veterans and their families who are in distress. To achieve this, the Assistant Director, Clinical Operations will provide ongoing consultation and advice to clinicians conducting initial assessment and triage for clients entering the service. This role provides clinical oversight and operational coordination for the Client Assist Contact Centre, in line with the Open Arms clinical practice policies and procedures. Awareness of working within a telephony environment is an important component to the effectiveness of the role. ABOUT THE ROLE: Duties include:Provision of ongoing consultation and advice to clinicians in the intake teamImplement Client Assist service improvements projects and initiatives to enhance client service deliveryMaintain and improve national consistency in clinical activities, including clinical record keeping, and assessment of clinical risk and clients’ needs.Develop and implement Open Arms Intake protocols, procedures, and best practices and clear triage guidelines and protocols responding to identify clinical risk among clients.Lead a small team and coordinate professional development for the clinical teamActively contribute to Open Arms National projects, clinical policies and procedures, case management practices and Quality Assurance activities ABOUT YOU:Substantial experience in complex mental health in intake, triage, risk assessment and counselling.Relevant management experience in a clinical settingBe available to work between 7 am to 12am with once a month weekend workAASW registered Social Worker, OR AHPRA registered Psychologist, OR Mental Health Registered Nurse or Occupational TherapistAustralian citizen (federal government requirement) THE BENEFITS:$80 p/h + superannuation, paid weeklyFlexible working hours in a 24/7 call center environmentThe team is “lived experience” informed and resourced If this position appeals to you, apply today! If you have any questions or would like to know more, please contact Suman either via email - suman.bhatnagar@randstad.com.au or call 1300 289 817
    • brisbane, queensland
    • contract
    • AU$60.00 - AU$60.00, per hour, + super & penalty rates
    • full-time
    MENTAL HEALTH CLINICIAN - OPEN ARMS CLIENT ASSIST CONTACT CENTRE - BRISBANE Do you want to make a difference? Here is your chance to give back! Working under the Department of Veteran Affairs, Open Arms provides mental health services to veterans and their families. The Client Assist Contact Centre based in Brisbane CBD, is responsible for supporting Open Arms service provision around the country. ABOUT THE ROLE:The Clinician provides intake assessment and triage services, clinical mental health support, crisis case management and service quality assurance within the Client Assist Contact Centre. You are responsible for over the phone risk assessment and response to Veterans, ADF members & families identifying with issues relating to mental health, psychosocial issues and suicide risk. Triaging and coordinating intake and referral of clientsProvision of high level clinical guidance and adviceEngaging in brief tele-counselling in order to de-escalate situationsEnsuring efficient intake for clients requesting counselling, group and/or case management services.Escalation of high risk and high profile issues through EL1 team leaderLiaise with the ADF, ex-service organisations, community groups, and service providers to facilitate service provision ABOUT YOU:AASW registered Mental Health Social Worker, OR AHPRA registered Psychologist, OR Mental Health Registered NurseIntake and tele-triage experienceDemonstrated competency and experience in assessing complex and potentially at-risk clientsAustralian citizen (as this is a Federal Government position) THE BENEFITS:$60 p/h + 10% superannuation & penalty rates, paid weeklyFull-time opportunity with shifts available Monday to Sunday, 24 hoursIntensive three week training and ongoing support from experienced cliniciansSupportive team with a push to see you succeed personally and professionallyGenuine opportunity to support vulnerable and/or at risk clients and enhance wellbeingMultiple positions available due to increased Government funding in Mental Health If this position appeals to you, please don't hesitate to apply! If you have any questions or would like to know more, contact Suman either via email - suman.bhatnagar@randstad.com.au or call 1300 289 817
    MENTAL HEALTH CLINICIAN - OPEN ARMS CLIENT ASSIST CONTACT CENTRE - BRISBANE Do you want to make a difference? Here is your chance to give back! Working under the Department of Veteran Affairs, Open Arms provides mental health services to veterans and their families. The Client Assist Contact Centre based in Brisbane CBD, is responsible for supporting Open Arms service provision around the country. ABOUT THE ROLE:The Clinician provides intake assessment and triage services, clinical mental health support, crisis case management and service quality assurance within the Client Assist Contact Centre. You are responsible for over the phone risk assessment and response to Veterans, ADF members & families identifying with issues relating to mental health, psychosocial issues and suicide risk. Triaging and coordinating intake and referral of clientsProvision of high level clinical guidance and adviceEngaging in brief tele-counselling in order to de-escalate situationsEnsuring efficient intake for clients requesting counselling, group and/or case management services.Escalation of high risk and high profile issues through EL1 team leaderLiaise with the ADF, ex-service organisations, community groups, and service providers to facilitate service provision ABOUT YOU:AASW registered Mental Health Social Worker, OR AHPRA registered Psychologist, OR Mental Health Registered NurseIntake and tele-triage experienceDemonstrated competency and experience in assessing complex and potentially at-risk clientsAustralian citizen (as this is a Federal Government position) THE BENEFITS:$60 p/h + 10% superannuation & penalty rates, paid weeklyFull-time opportunity with shifts available Monday to Sunday, 24 hoursIntensive three week training and ongoing support from experienced cliniciansSupportive team with a push to see you succeed personally and professionallyGenuine opportunity to support vulnerable and/or at risk clients and enhance wellbeingMultiple positions available due to increased Government funding in Mental Health If this position appeals to you, please don't hesitate to apply! If you have any questions or would like to know more, contact Suman either via email - suman.bhatnagar@randstad.com.au or call 1300 289 817

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