3 jobs found for Service Manager

About the Company You will be working for a renowned multinational property company located in Sydney CBD. This business is known within the market for their tailored service offering and diverse portfolio of luxury clients. Your New Role As the Customer Service Manager, you will be responsible for providing an exceptional customer experience for all on site clients. The role is perfect for someone who has experience in growing customer relationships, leading a team and someone who strives for excellence. Your Main Responsibilities Analyse customer accounts and identify areas for improvementManage a collaborative office support teamDevelop and maintain customer relationshipsDefine goals to improve productivity and service levelsAssist with client requests or escalations as neededBenefits to You Ongoing and consistent training and developmentUnlimited progression opportunitiesIncrease your network with influential stakeholdersDiverse and collaborative team cultureWork for a highly regarded companyAbout You Previous People Management, Customer Service, Client Services or Relationship Manager,Solutions-orientated with strong initiativePartnership builderPrevious leadership experienceProfessional and confident mannerIf you are interested in this role, please press APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Founded in 1981 and with a presence in over 55 countries, Scantech International is the world-leader in the application of on-line real-time measurement technology for bulk materials across the resource sector including cement, coal and minerals. Due to an internal promotion, there is now a very exciting opportunity for an experienced Account Manager / Customer Service Manager to join the organisation based out of their Adelaide Global Headquarters. Role & Responsibilities:Manage and service a portfolio 180 accounts within the PSA division (Product Support Agreements)Prepare quotes, tenders and bidsFollow up on quotesCommunicate strongly and maintain close, pro-active relationships with customers Upsell to existing accounts and drive new revenue Set up face to face meetings where required (this may include international travel once possible again)Report monthly on set budgets and activities Maintain database via CRM (Sage) Support GM Services as and when required Work independently with excellent management supportSkills & Experience: Tertiary qualifications2-3 years experience in a similar role Strong track record in sales, account and territory managementAbility to work and travel nationally and internationally Strong written and communication skills Strong relationship building, interpersonal, communication and presentation skillsUnderstanding of CRM systems Highly motivated, driven, reliable, loyal with the ability to build strong business relationshipsAbility to work independently and in a team environmentBenefitsCompetitive salary package Positive and supportive company culture Excellent career advancement opportunitiesThis is an exciting opportunity to join a global market leader. Application Click ‘apply for this job” or contact Thomas Troxler, Senior Consultant Sales & Marketing, at Thomas.troxler@randstad.com.au. At Randstad we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We have an exciting full-time opportunity available for a motivated, responsible and experienced Customer Service Professional to join our clients Customer Care Centre working rostered shifts from Monday to Friday between 7am to 7pm and the occasional weekend. This role can be worked flexibly with a combination of work from home and attendance at our office, currently located in Melbourne's inner eastern suburbs. The primary function of this role will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers. Your responsibilities: Use Service Management System(s) to log, update, follow-up, close and archive customer requests.Follow call policies and fulfilment procedures to log, update, fulfil and close customer requests whilst adhering to customer KPI’s. Escalate customer complaints to Management or Service Manager as appropriate.Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.Provide non-technical support to help deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Departments and Third-Party Suppliers. The successful candidate will possess the following: The successful candidate will have previous work experience in a customer service focused role within face paced and high volume environment. High attention to detailThe ability to prioritise with strong focus on multitaskingExcellent communication skillsApply Today: Use the link below to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.