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      • brisbane, queensland
      • contract
      • AU$68.00 - AU$72.00, per hour, hybrid working conditions
      • full-time
      Randstad has partnered with a QLD Govt.Department recruiting for an experienced Senior Policy Officer to assist on an upcoming project located in Brisbane CBD with flexible working arrangements.The RoleOperating within the State Valuation Service, (SVS) you will be participating in a project involving animplementation review of the Land Valuation Act 2010.The SVS is undertaking a number of programs of work as part of the department’s strategic objective tooptimise the use of land resources of the state and defined strategy to ‘work with stakeholders to modernisethe land administration program, including SVS.’The review of the Act will be identifying issues and possible legislatively based solutions related to itsimplementation that impact the efficient and effective delivery of statutory valuations in Queensland andprogressing these subjects to approval processes.This work being conducted has a direct alignment with the following objective from the 2020-24 ResourcesStrategic Plan: Optimised use of land resources of the state – by working with stakeholders to modernise land administration, including the State Valuation Service.Key Duties and AccountabilitiesPrepare high level advice on a range of strategic policy, planning and regulatory issues relating to state valuation and land policy.Undertake research and analysis of the potential short, medium and long-term impacts and trends relating to state valuation services (or equivalent) nationally and internationally (as appropriate).Contribute to the preparation of reports, submissions, briefing notes, legislation, presentations, speeches, publications and correspondence.Exercise judgement to effectively manage competing priorities.Work collaboratively with colleagues and with other levels of government, industry and non-government organisations to achieve policy outcomes and deliver on Government commitments.Represent the Department at meetings, committees and interdepartmental working groups as required.Other duties as directed and required.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has partnered with a QLD Govt.Department recruiting for an experienced Senior Policy Officer to assist on an upcoming project located in Brisbane CBD with flexible working arrangements.The RoleOperating within the State Valuation Service, (SVS) you will be participating in a project involving animplementation review of the Land Valuation Act 2010.The SVS is undertaking a number of programs of work as part of the department’s strategic objective tooptimise the use of land resources of the state and defined strategy to ‘work with stakeholders to modernisethe land administration program, including SVS.’The review of the Act will be identifying issues and possible legislatively based solutions related to itsimplementation that impact the efficient and effective delivery of statutory valuations in Queensland andprogressing these subjects to approval processes.This work being conducted has a direct alignment with the following objective from the 2020-24 ResourcesStrategic Plan: Optimised use of land resources of the state – by working with stakeholders to modernise land administration, including the State Valuation Service.Key Duties and AccountabilitiesPrepare high level advice on a range of strategic policy, planning and regulatory issues relating to state valuation and land policy.Undertake research and analysis of the potential short, medium and long-term impacts and trends relating to state valuation services (or equivalent) nationally and internationally (as appropriate).Contribute to the preparation of reports, submissions, briefing notes, legislation, presentations, speeches, publications and correspondence.Exercise judgement to effectively manage competing priorities.Work collaboratively with colleagues and with other levels of government, industry and non-government organisations to achieve policy outcomes and deliver on Government commitments.Represent the Department at meetings, committees and interdepartmental working groups as required.Other duties as directed and required.Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email darren.savage@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • full-time
      Our client is looking for a passionate Technical Writer to join their IT Infrastructure Project Team. You will be part of a team of Technical Writers and be responsible for producing documentation including: business processes, policies and procedures, product and services presentations, document templates, technical and reference documents, end user guides, support documents and communication materials such as flyers. This is an excellent opportunity for someone looking to grow their career in Technical Writing and work for a leading reputable healthcare organisation. What’s on offerWFH Flexibility Career progression opportunitiesPositive team cultureCompetitive salaryCentrally located offices freshly refurbished Skills needed:Excellent design skills and ability to develop graphical representations of technical content.Excellent research skills to understand the subject matter and develop relevant content.Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Visio.Intermediate proficiency in Atlassian Confluence, SharePoint, Adobe Acrobat Professional.About youMinimum 1 years’ of technical writing experience.Experience working within IT is essentialExperience developing a wide range of technical documentation for both technical and non-technical audiences.Experience consulting with SMEs to gather requirements and convert information into fit for purpose documentation.Experience working on various IT projects with competing deadlines. Demonstrated experience working with multiple stakeholders.Experience working collaboratively in a team environment to achieve outcomes. Experience creating graphics and diagrams for technical documentation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client is looking for a passionate Technical Writer to join their IT Infrastructure Project Team. You will be part of a team of Technical Writers and be responsible for producing documentation including: business processes, policies and procedures, product and services presentations, document templates, technical and reference documents, end user guides, support documents and communication materials such as flyers. This is an excellent opportunity for someone looking to grow their career in Technical Writing and work for a leading reputable healthcare organisation. What’s on offerWFH Flexibility Career progression opportunitiesPositive team cultureCompetitive salaryCentrally located offices freshly refurbished Skills needed:Excellent design skills and ability to develop graphical representations of technical content.Excellent research skills to understand the subject matter and develop relevant content.Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Visio.Intermediate proficiency in Atlassian Confluence, SharePoint, Adobe Acrobat Professional.About youMinimum 1 years’ of technical writing experience.Experience working within IT is essentialExperience developing a wide range of technical documentation for both technical and non-technical audiences.Experience consulting with SMEs to gather requirements and convert information into fit for purpose documentation.Experience working on various IT projects with competing deadlines. Demonstrated experience working with multiple stakeholders.Experience working collaboratively in a team environment to achieve outcomes. Experience creating graphics and diagrams for technical documentation. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • temporary
      • AU$52.00 - AU$53.00, per hour, EBA Allowances + Weekly Pay + Super
      • full-time
      We have exciting opportunities working for a large local government organisation as a Branch Coordinator within the Stategic Procurement Office who can work in Brisbane and the surrounding suburbs. As part of the team, you will be working in Brisbane City.About your new roleWorking as a Branch Coordinator, you will have a specific focus on providing management support to Strategic Management Office and the Chief Procurement Officer (CPO) by coordinating activities of the Branch Manager’s Office on a day to day basis, providing administrative leadership and management of correspondence, administrative processes and systems, and communication support for the branch. Co-ordinate branch correspondence including drafting, editing, and proof reading correspondence andbusiness documentation.Coordinate E&C papers, Executive Management Team operational policy papers and provide qualityassurance checking of all papers presented to the CPO for consideration, liaising with the DivisionalManager’s Office.Provide high level administrative and professional support to the Chief Procurement Officer and BranchManagement Team including forward managing the CPO’s diary and activities, ensuring that the dailyactivities are well coordinated, integrated and time management is optimised.Research new ideas and proposals to test their feasibility and interpret administrative policy issues asrequired, to ensure that the CPO is well prepared and informed.Assess and determine actions regarding complex correspondence, submissions and issues whereappropriate and oversee the adherence to Council's administrative policies, practices and standards by theBranch.What you will need to exceedWe are looking for Branch Coordinators who are reliable and enjoy providing high-quality work. A strong sense of teamwork, a commitment to safety and ensuring all work is conducted according to safety procedures and guidelines. In order to be a successful applicant, the following licences are required:Mandatory Licences: C Class LicenceBeneficial Certificates: Cert. III Business Administration or equivalentWhat you will get in returnRandstad is one of the biggest civil construction and maintenance employers in Queensland. There are many benefits including:Competitive rates including overtime and penalty rates where applicable.Uniforms supplied and all tools provided.Opportunity to take on contracts throughout Brisbane.Next stepsIf you are ready to apply for the role as a Branch Coordinator, please apply online or contact Randstad on (07) 3640 6822.If this role isn’t right for you, we often have other trade and labour positions including electrical, mechanics, panel beating, plumbing, fitting and turning, carpentry, automotive and general labour related vacancies. Contact us to be added to the talent pool.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have exciting opportunities working for a large local government organisation as a Branch Coordinator within the Stategic Procurement Office who can work in Brisbane and the surrounding suburbs. As part of the team, you will be working in Brisbane City.About your new roleWorking as a Branch Coordinator, you will have a specific focus on providing management support to Strategic Management Office and the Chief Procurement Officer (CPO) by coordinating activities of the Branch Manager’s Office on a day to day basis, providing administrative leadership and management of correspondence, administrative processes and systems, and communication support for the branch. Co-ordinate branch correspondence including drafting, editing, and proof reading correspondence andbusiness documentation.Coordinate E&C papers, Executive Management Team operational policy papers and provide qualityassurance checking of all papers presented to the CPO for consideration, liaising with the DivisionalManager’s Office.Provide high level administrative and professional support to the Chief Procurement Officer and BranchManagement Team including forward managing the CPO’s diary and activities, ensuring that the dailyactivities are well coordinated, integrated and time management is optimised.Research new ideas and proposals to test their feasibility and interpret administrative policy issues asrequired, to ensure that the CPO is well prepared and informed.Assess and determine actions regarding complex correspondence, submissions and issues whereappropriate and oversee the adherence to Council's administrative policies, practices and standards by theBranch.What you will need to exceedWe are looking for Branch Coordinators who are reliable and enjoy providing high-quality work. A strong sense of teamwork, a commitment to safety and ensuring all work is conducted according to safety procedures and guidelines. In order to be a successful applicant, the following licences are required:Mandatory Licences: C Class LicenceBeneficial Certificates: Cert. III Business Administration or equivalentWhat you will get in returnRandstad is one of the biggest civil construction and maintenance employers in Queensland. There are many benefits including:Competitive rates including overtime and penalty rates where applicable.Uniforms supplied and all tools provided.Opportunity to take on contracts throughout Brisbane.Next stepsIf you are ready to apply for the role as a Branch Coordinator, please apply online or contact Randstad on (07) 3640 6822.If this role isn’t right for you, we often have other trade and labour positions including electrical, mechanics, panel beating, plumbing, fitting and turning, carpentry, automotive and general labour related vacancies. Contact us to be added to the talent pool.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • full-time
      Randstad are currently seeking experienced and motivated candidates for a number of APS4 and APS5 Project Support Officer positions based in Brisbane CBD. If you come from a project support or quality assurance background in the public sector we would love to hear from you! Detailed Job DescriptionRandstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well known Federal department across the education sector, in helping them recruit for multiple APS4 and APS5 Project Support Officers in their Contact Centre Quality Assurance Team. Your New PositionAs an APS4 and APS5 Project Support Officer, your duties will be:Provide responsive executive administrative support to the project teamsAbility to understand project terminology, experience working with key stakeholders, and the ability to drive and meet project deadlinesProvide secretariat support to project meetings, including coordination of meetings, production of minutes, agendas and action lists as required.Draft high-quality correspondence / documents including briefing notes, memorandums, letters, emails, presentations and reportsProvide clerical and administrative services to a high standard including the use of Microsoft programs (Excel, Word, Access, PowerPoint, Visio), electronic databases, record and diary management systems.Resolve day to day operational issues regarding procedures and assist with the review of work practices to maintain high professional work standards while seeking ways for ongoing improvement.Examine incoming correspondence, prioritising and taking appropriate action including coordinating timely responses in consultation with admin staff, Program Officers, Project Managers and Project Directors.Maintain effective time management practices by prioritising workflow to ensure timeframes are met, monitoring progress and follow up progress.Engage in data research, collection and analysis in regards to planning and service delivery.Contribute to the development of a culture of collaboration, innovation and continuous improvement within related areas.RequiredStrong communication skillsAbility to work within a high performing team and maintain positive, productive relationshipsExperience using databases and cloud based applications Adaptable to changing prioritiesExcellent attention to detail DesirableExperience working with Microsoft SharePoint, Dynamics 365, Excel, Teams, Microsoft Project & SAPExperience in quality assurance and risk management in a similar role Experience in content management systems and contact centre knowledge base operations Experience in a high paced contact centre environment Your Skills and ExperienceTo be considered for this role you would have skills & experience in the following to be successful:Excellent interpersonal skills, sound organisational and administrative skills1 + year’s project support experienceAbility to interpret data, reports, legislation, and other moderately complex informationIndustry experience within a call centre or fast paced environment preferredAbility to work within a team environmentHigh attention to detailExcellent written and verbal communication skillsWhat You’ll Receive$41 - $46 per hour plus superBrisbane CBD location Opportunity to work for a large well known federal government department How to apply:If you think that either of these roles might be perfect for you, please apply now! Please note only short listed candidates will be contacted at this point. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently seeking experienced and motivated candidates for a number of APS4 and APS5 Project Support Officer positions based in Brisbane CBD. If you come from a project support or quality assurance background in the public sector we would love to hear from you! Detailed Job DescriptionRandstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well known Federal department across the education sector, in helping them recruit for multiple APS4 and APS5 Project Support Officers in their Contact Centre Quality Assurance Team. Your New PositionAs an APS4 and APS5 Project Support Officer, your duties will be:Provide responsive executive administrative support to the project teamsAbility to understand project terminology, experience working with key stakeholders, and the ability to drive and meet project deadlinesProvide secretariat support to project meetings, including coordination of meetings, production of minutes, agendas and action lists as required.Draft high-quality correspondence / documents including briefing notes, memorandums, letters, emails, presentations and reportsProvide clerical and administrative services to a high standard including the use of Microsoft programs (Excel, Word, Access, PowerPoint, Visio), electronic databases, record and diary management systems.Resolve day to day operational issues regarding procedures and assist with the review of work practices to maintain high professional work standards while seeking ways for ongoing improvement.Examine incoming correspondence, prioritising and taking appropriate action including coordinating timely responses in consultation with admin staff, Program Officers, Project Managers and Project Directors.Maintain effective time management practices by prioritising workflow to ensure timeframes are met, monitoring progress and follow up progress.Engage in data research, collection and analysis in regards to planning and service delivery.Contribute to the development of a culture of collaboration, innovation and continuous improvement within related areas.RequiredStrong communication skillsAbility to work within a high performing team and maintain positive, productive relationshipsExperience using databases and cloud based applications Adaptable to changing prioritiesExcellent attention to detail DesirableExperience working with Microsoft SharePoint, Dynamics 365, Excel, Teams, Microsoft Project & SAPExperience in quality assurance and risk management in a similar role Experience in content management systems and contact centre knowledge base operations Experience in a high paced contact centre environment Your Skills and ExperienceTo be considered for this role you would have skills & experience in the following to be successful:Excellent interpersonal skills, sound organisational and administrative skills1 + year’s project support experienceAbility to interpret data, reports, legislation, and other moderately complex informationIndustry experience within a call centre or fast paced environment preferredAbility to work within a team environmentHigh attention to detailExcellent written and verbal communication skillsWhat You’ll Receive$41 - $46 per hour plus superBrisbane CBD location Opportunity to work for a large well known federal government department How to apply:If you think that either of these roles might be perfect for you, please apply now! Please note only short listed candidates will be contacted at this point. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • full-time
      Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well established Federal Government client in helping them recruit for multiple APS6 Project Officer.Your new positionResponsibilities may include but are not limited to:Producing reports, interpreting data and analysing results using qualitative research methods and analysis software (NVivo).Coordinating branch reporting requirements to monitor and track improvement and performance outcomes.Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.Translating business metrics to inform internal stakeholders requirements including efficiency, improvement and performance outcomes to optimise customer experience.Providing specialist advice and technical expertise to staff and stakeholders.Preparing draft written material including business cases, plans, executive briefs and corporate documentation.Establishing and implementing governance and compliance processes, dashboards and management systems to track branch performance against plans and targets.mplementing and maintaining audit and risk processes, controls and undertaking issues resolution. Your Skills and ExperienceTo be considered for this role you would have skills and experience in the following to be successful:Previous experience in case processing is preferredAbility to handle difficult conversations with sensitivity and empathyManaging a high case workloadAbility to adapt in a high pressure environmentHave a proactive approachProgram managementGood level of experience with spreadsheetsAs this is a Federal Government position to be eligible for this position your must be an Australian citizenPrevious experience working at health or disability industries is favourableLeading a teamLead development and implementation of multi-channel engagement and communication strategiesWhat You’ll Receive$58.50per hour plus superAbility to work within a high achieving team within a large Federal Government DepartmentQuality supervision with great training and career development support How to applyIf you think that this is a role that you might be perfect for, please apply now!Please note only short listed candidates will be contacted.*** Please to be successful in this role you must be an Australian Citizen and be able complete a federal police check ***At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well established Federal Government client in helping them recruit for multiple APS6 Project Officer.Your new positionResponsibilities may include but are not limited to:Producing reports, interpreting data and analysing results using qualitative research methods and analysis software (NVivo).Coordinating branch reporting requirements to monitor and track improvement and performance outcomes.Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.Translating business metrics to inform internal stakeholders requirements including efficiency, improvement and performance outcomes to optimise customer experience.Providing specialist advice and technical expertise to staff and stakeholders.Preparing draft written material including business cases, plans, executive briefs and corporate documentation.Establishing and implementing governance and compliance processes, dashboards and management systems to track branch performance against plans and targets.mplementing and maintaining audit and risk processes, controls and undertaking issues resolution. Your Skills and ExperienceTo be considered for this role you would have skills and experience in the following to be successful:Previous experience in case processing is preferredAbility to handle difficult conversations with sensitivity and empathyManaging a high case workloadAbility to adapt in a high pressure environmentHave a proactive approachProgram managementGood level of experience with spreadsheetsAs this is a Federal Government position to be eligible for this position your must be an Australian citizenPrevious experience working at health or disability industries is favourableLeading a teamLead development and implementation of multi-channel engagement and communication strategiesWhat You’ll Receive$58.50per hour plus superAbility to work within a high achieving team within a large Federal Government DepartmentQuality supervision with great training and career development support How to applyIf you think that this is a role that you might be perfect for, please apply now!Please note only short listed candidates will be contacted.*** Please to be successful in this role you must be an Australian Citizen and be able complete a federal police check ***At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$44.00 - AU$45.00, per hour, CBD Location
      • full-time
      Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government.We are proud to currently be partnering with a large Federal Government client in helping them recruit for multiple APS5 Case Managers.Job PurposeManaging complex cases in accordance with legislation, policy and standard operating procedures, often for people indifficult/confronting personal circumstances and/or who identify as a member of a sensitive demographic (i.e. surrogate families, same-sex couples).Manage 5% of highest risk and highest complexity cases within an environment of fixed resources and expected high levels of business change and continuous improvement.Your new positionAs an APS5 Case Manager, your duties will include:Perform objective and systematic research and analysis to obtain accurate conclusions based on evidence relevant to a particular application or complex caseManage sensitive material and convey information in a meaningful way to clients from varying backgrounds.Provide advice to the network on the interpretation of routine court orders and provide advanced search outcomes from immigration databases.Act as decision-maker for a subset of less complex applications (welfare cases, one parent missing presumed dead, one parent medically incapable, where an order under the Hague Convention permits travel or the issue of a passport).Assist and support with the resolution of complex queries to other offices in Australia.Interpret and apply relevant legislation, regulations policies and procedures relating to the issue of Australian travel documents, and provide guidance and advice to the passport network on complex applications.Develop and maintain internal and external relationships and liaise with policy or consular and passport law section where appropriate to escalate or resolve complex issues and questions.Complete tasks within a timely manner to meet established CCM key performance indicators in line with established quality parameters.Contribute to the delivery of high-quality outcomes for clients by providing a prompt efficient and professional service.Draft correspondence on behalf of the department to clients or their parliamentary representatives.Communicate effectively (orally and in writing) with members of the public, relevant authorities (such as Australia Post, Welfare Agencies) and other government agencies.Deal with challenging client responses and objectionable material using appropriate techniques (de-escalation, negotiation skills).Your Skills and ExperienceTo be considered for this role you would have skills & experience in the following to be successful:Industry experience within the eligibility assessments, case management, compliance etcHigh attention to detailAbility to interpret and apply relevant legislation, regulation, guidelines, policies and procedures acrossthe spectrum of travel document eligibility issuesDemonstrated ability to perform client service dutiesReliable and adaptable to respond to changes in workloads and priorities.MUST be an Australian citizen to be eligibleWhat You'll Receive$44.46 per hour + super12 month contract with potential for extension or permanencyBrisbane CBD locationBenefitsThis is a long term contract until August 2023! Build your current Fed Gov Experience, working with a newly established team. Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email apoqld@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government.We are proud to currently be partnering with a large Federal Government client in helping them recruit for multiple APS5 Case Managers.Job PurposeManaging complex cases in accordance with legislation, policy and standard operating procedures, often for people indifficult/confronting personal circumstances and/or who identify as a member of a sensitive demographic (i.e. surrogate families, same-sex couples).Manage 5% of highest risk and highest complexity cases within an environment of fixed resources and expected high levels of business change and continuous improvement.Your new positionAs an APS5 Case Manager, your duties will include:Perform objective and systematic research and analysis to obtain accurate conclusions based on evidence relevant to a particular application or complex caseManage sensitive material and convey information in a meaningful way to clients from varying backgrounds.Provide advice to the network on the interpretation of routine court orders and provide advanced search outcomes from immigration databases.Act as decision-maker for a subset of less complex applications (welfare cases, one parent missing presumed dead, one parent medically incapable, where an order under the Hague Convention permits travel or the issue of a passport).Assist and support with the resolution of complex queries to other offices in Australia.Interpret and apply relevant legislation, regulations policies and procedures relating to the issue of Australian travel documents, and provide guidance and advice to the passport network on complex applications.Develop and maintain internal and external relationships and liaise with policy or consular and passport law section where appropriate to escalate or resolve complex issues and questions.Complete tasks within a timely manner to meet established CCM key performance indicators in line with established quality parameters.Contribute to the delivery of high-quality outcomes for clients by providing a prompt efficient and professional service.Draft correspondence on behalf of the department to clients or their parliamentary representatives.Communicate effectively (orally and in writing) with members of the public, relevant authorities (such as Australia Post, Welfare Agencies) and other government agencies.Deal with challenging client responses and objectionable material using appropriate techniques (de-escalation, negotiation skills).Your Skills and ExperienceTo be considered for this role you would have skills & experience in the following to be successful:Industry experience within the eligibility assessments, case management, compliance etcHigh attention to detailAbility to interpret and apply relevant legislation, regulation, guidelines, policies and procedures acrossthe spectrum of travel document eligibility issuesDemonstrated ability to perform client service dutiesReliable and adaptable to respond to changes in workloads and priorities.MUST be an Australian citizen to be eligibleWhat You'll Receive$44.46 per hour + super12 month contract with potential for extension or permanencyBrisbane CBD locationBenefitsThis is a long term contract until August 2023! Build your current Fed Gov Experience, working with a newly established team. Benefits of choosing Randstad We value our contractors. So in addition to benefits from your new employer, we also offer you,Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWe offer three pay runs a week Plus moreWhat nowAre you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now. If you have any questions or perhaps your resume isn’t up to date with your current role email apoqld@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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