- My client who is an Australian owned pet cremation and funeral services and has been in business nationally across Australia since 1984. From Premium aftercare pet services through to simpler cost conscious pet cremation services. They are looking for a Relationship Manager to join their team of 12. This role will be looking after Albury/ Wodonga area. Duties: Customer ServiceDevelop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as requiredOversee and manage the induction of new veterinary clinicsCommunicate the various services and products available to Vet Owners and Practice ManagersRegular updating and training of vet staff in our servicesDemonstrate effective, clear communication skills with compassionate yet professional temperament, with the ability to communicate at all levels with both internal and external clients.Proactively identify and convert new business opportunities. New opportunities for growth within existing clients should also be maximisedMaintain extensive knowledge of day to day market developments and products and services. Monitor the market, industry developments, competition, and competitive issuesDemonstrate efforts to work towards a culture of continuous improvement and ongoing organisation developmentInteract closely with the National Relationship Manager providing competitive intelligence and contribute to the formulation of strategies to protect and grow market shareInvestigate and manage client complaints and expectations whilst working towards satisfactory resolutions for both the client and the company as requiredAttend relevant industry conferences and expos aligned to the company’s strategic planningAttend team and company meetings as requiredTake personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needsTaking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to WH&S policies and proceduresOther duties as required aligned to the role’s operational requirements AdministrationActively work towards meeting sales targets in line with budgetsDevelop and prepare reports as required including ongoing diligent use of any CRM implemented by the companyOversee the accuracy and maintenance of data information within the systems within a timely manner (i.e. pet tracker)General administrative duties as required About you:Experience selling 2-3 years Preferably some experience in sales - hospitals, veterinary clinics, doctors or experice selling medical devices or pharmaceutical sales Good written and verbal communication skills Full Australian driving licenceIf you think you would be a good fit for this role please reach out to emily.franklin@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.My client who is an Australian owned pet cremation and funeral services and has been in business nationally across Australia since 1984. From Premium aftercare pet services through to simpler cost conscious pet cremation services. They are looking for a Relationship Manager to join their team of 12. This role will be looking after Albury/ Wodonga area. Duties: Customer ServiceDevelop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as requiredOversee and manage the induction of new veterinary clinicsCommunicate the various services and products available to Vet Owners and Practice ManagersRegular updating and training of vet staff in our servicesDemonstrate effective, clear communication skills with compassionate yet professional temperament, with the ability to communicate at all levels with both internal and external clients.Proactively identify and convert new business opportunities. New opportunities for growth within existing clients should also be maximisedMaintain extensive knowledge of day to day market developments and products and services. Monitor the market, industry developments, competition, and competitive issuesDemonstrate efforts to work towards a culture of continuous improvement and ongoing organisation developmentInteract closely with the National Relationship Manager providing competitive intelligence and contribute to the formulation of strategies to protect and grow market shareInvestigate and manage client complaints and expectations whilst working towards satisfactory resolutions for both the client and the company as requiredAttend relevant industry conferences and expos aligned to the company’s strategic planningAttend team and company meetings as requiredTake personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needsTaking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to WH&S policies and proceduresOther duties as required aligned to the role’s operational requirements AdministrationActively work towards meeting sales targets in line with budgetsDevelop and prepare reports as required including ongoing diligent use of any CRM implemented by the companyOversee the accuracy and maintenance of data information within the systems within a timely manner (i.e. pet tracker)General administrative duties as required About you:Experience selling 2-3 years Preferably some experience in sales - hospitals, veterinary clinics, doctors or experice selling medical devices or pharmaceutical sales Good written and verbal communication skills Full Australian driving licenceIf you think you would be a good fit for this role please reach out to emily.franklin@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
