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    1 job found for Pharmaceutical

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      • oakleigh, victoria
      • permanent
      • AU$70,000 - AU$85,000 per year
      • full-time
      We have been tasked with recruiting an exciting opportunity for a Technical Engineering help desk role for one of the market leaders in the healthcare product space. The role- Provide first line support for all standard hardware and software issues relating to Training and Education around products. ResponsibilitiesTier 1 / Tier 2 support for our customer install base - seeking to maximize first call resolution rate on requests to the helpdesk.Provide solutions in a timely fashion to all technical issues that arise and record these in SalesforceManagement of Customer Complaints – owning complaints from receipt from customer to resolution provided to the customer.Management, coordination and implementation of Scenario cloud activities, including webinar type training and education for customers, troubleshooting and allocation of Scenario cloud content.Provide Manager with timely reports on activity, trends, and areas of concern in a professional manner.Maintain excellent customer satisfaction through problem identification, resolution and professionalism with the customer.Escalate any issues that cannot be immediately handled to the services manager in a proactive manner, and revert to customers when information is known.Maintain impeccable records and ensure all service requests are managed and completed in line with company KPI's.Assist all internal and external stakeholders with technical issues as they arise.Report in a dashboard manner of calls received, Cases/Work orders open, closed, Complaints escalated etc.Work cooperatively with the sales team.Assist Customer service with training and solutions when required.Development and testing in conjunction with the Technical Services Manager of new products for operational integrity and functionality. About you-Technical Help Desk ExperienceHelp desk experience in a call center environmentMedical / clinical exposure desirable.Networking and advanced IT, biomedical, technical skillsExperience in dealing directly with customers.Experience working with Local Area Networks and Wide Area Networks, Wireless Access Point and Wireless LAN.Key CompetenciesPrevious experience in a technical support environment.Very strong telephone customer support skillsExcellent customer service focus both internal and external.Networking experience CriticalStrong ability to meet deadlines.Positive and enthusiastic team membership.Effective oral, written and telephone skills.Strong interpersonal skills.Practical trouble shooter when encountering difficult situationsCritical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. If you'd like to learn more about this opportunity or to discuss your job search please reach out to me on will.stewart@randstad.com.au. If you feel as though this is something you'd be interested in considering I would encourage you to apply, this is an urgent requirement. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have been tasked with recruiting an exciting opportunity for a Technical Engineering help desk role for one of the market leaders in the healthcare product space. The role- Provide first line support for all standard hardware and software issues relating to Training and Education around products. ResponsibilitiesTier 1 / Tier 2 support for our customer install base - seeking to maximize first call resolution rate on requests to the helpdesk.Provide solutions in a timely fashion to all technical issues that arise and record these in SalesforceManagement of Customer Complaints – owning complaints from receipt from customer to resolution provided to the customer.Management, coordination and implementation of Scenario cloud activities, including webinar type training and education for customers, troubleshooting and allocation of Scenario cloud content.Provide Manager with timely reports on activity, trends, and areas of concern in a professional manner.Maintain excellent customer satisfaction through problem identification, resolution and professionalism with the customer.Escalate any issues that cannot be immediately handled to the services manager in a proactive manner, and revert to customers when information is known.Maintain impeccable records and ensure all service requests are managed and completed in line with company KPI's.Assist all internal and external stakeholders with technical issues as they arise.Report in a dashboard manner of calls received, Cases/Work orders open, closed, Complaints escalated etc.Work cooperatively with the sales team.Assist Customer service with training and solutions when required.Development and testing in conjunction with the Technical Services Manager of new products for operational integrity and functionality. About you-Technical Help Desk ExperienceHelp desk experience in a call center environmentMedical / clinical exposure desirable.Networking and advanced IT, biomedical, technical skillsExperience in dealing directly with customers.Experience working with Local Area Networks and Wide Area Networks, Wireless Access Point and Wireless LAN.Key CompetenciesPrevious experience in a technical support environment.Very strong telephone customer support skillsExcellent customer service focus both internal and external.Networking experience CriticalStrong ability to meet deadlines.Positive and enthusiastic team membership.Effective oral, written and telephone skills.Strong interpersonal skills.Practical trouble shooter when encountering difficult situationsCritical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. If you'd like to learn more about this opportunity or to discuss your job search please reach out to me on will.stewart@randstad.com.au. If you feel as though this is something you'd be interested in considering I would encourage you to apply, this is an urgent requirement. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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