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    5 jobs found for Help Desk

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      • sydney, new south wales
      • contract
      • AU$900 - AU$1,000 per day
      • full-time
      Senior Business Analyst opportunity at a top tier Financial Services company to work on a strategic AI Avaya Help Desk project. This project includes Service Desk with Artificial Intelligence and Machine Learning technologies and a high degree of self service through the introduction of Chat Bot and Voice Automation.The project is at initiation stage and is likely to run for 18+ months. There is also further project pipeline so there is good chance of extension. Project is run on a hybrid of Waterfall and Agile. Responsibilities including: running workshops, gathering requirements, process mapping, data analysis, integration and implementation. Opportunities / Benefits:Working in a Top Tier Company12 month initial contract opportunity with a high chance of extensionFlexible working hoursEssential Skills and Experience:5+ years Business Analysis (working with Business and IT)running workshops, gathering requirements, process mapping, data analysis, integration, testing and implementationHelp Desk or Service Desk or Contact CentreIdeally Avaya or competitor systemIdeally integration & automationDesirable Skills and Experience:ServiceNow and MS Teams Initiation phase such as Business CaseBusiness, Accounting or IT related tertiary qualificationTo apply online please click on the appropriate link At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Senior Business Analyst opportunity at a top tier Financial Services company to work on a strategic AI Avaya Help Desk project. This project includes Service Desk with Artificial Intelligence and Machine Learning technologies and a high degree of self service through the introduction of Chat Bot and Voice Automation.The project is at initiation stage and is likely to run for 18+ months. There is also further project pipeline so there is good chance of extension. Project is run on a hybrid of Waterfall and Agile. Responsibilities including: running workshops, gathering requirements, process mapping, data analysis, integration and implementation. Opportunities / Benefits:Working in a Top Tier Company12 month initial contract opportunity with a high chance of extensionFlexible working hoursEssential Skills and Experience:5+ years Business Analysis (working with Business and IT)running workshops, gathering requirements, process mapping, data analysis, integration, testing and implementationHelp Desk or Service Desk or Contact CentreIdeally Avaya or competitor systemIdeally integration & automationDesirable Skills and Experience:ServiceNow and MS Teams Initiation phase such as Business CaseBusiness, Accounting or IT related tertiary qualificationTo apply online please click on the appropriate link At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • contract
      • AU$900 - AU$1,000 per day
      • full-time
      Senior Business Analyst opportunity at a top tier Financial Services company to work on a strategic AI Avaya Service Desk project. This project includes Service Desk with Artificial Intelligence and Machine Learning technologies and a high degree of self service through the introduction of Chat Bot and Voice Automation. The project is at initiation stage and is likely to run for 18+ months. There is also further project pipeline so there is good chance of extension. Project is run on a hybrid of Waterfall and Agile. Responsibilities including: running workshops, gathering requirements, process mapping, data analysis, integration and implementation. Opportunities / Benefits:Working in a Top Tier Company12 month initial contract opportunity with a high chance of extensionFlexible working hoursEssential Skills and Experience:5+ years Business Analysis (working with Business and IT)running workshops, gathering requirements, process mapping, data analysis, integration, testing and implementationHelp Desk or Service Desk or Contact CentreIdeally Avaya or competitor systemIdeally integration & automationDesirable Skills and Experience:ServiceNow and MS TeamsInitiation phase such as Business CaseBusiness, Accounting or IT related tertiary qualificationTo apply online please click on the appropriate link At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Senior Business Analyst opportunity at a top tier Financial Services company to work on a strategic AI Avaya Service Desk project. This project includes Service Desk with Artificial Intelligence and Machine Learning technologies and a high degree of self service through the introduction of Chat Bot and Voice Automation. The project is at initiation stage and is likely to run for 18+ months. There is also further project pipeline so there is good chance of extension. Project is run on a hybrid of Waterfall and Agile. Responsibilities including: running workshops, gathering requirements, process mapping, data analysis, integration and implementation. Opportunities / Benefits:Working in a Top Tier Company12 month initial contract opportunity with a high chance of extensionFlexible working hoursEssential Skills and Experience:5+ years Business Analysis (working with Business and IT)running workshops, gathering requirements, process mapping, data analysis, integration, testing and implementationHelp Desk or Service Desk or Contact CentreIdeally Avaya or competitor systemIdeally integration & automationDesirable Skills and Experience:ServiceNow and MS TeamsInitiation phase such as Business CaseBusiness, Accounting or IT related tertiary qualificationTo apply online please click on the appropriate link At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • newcastle, new south wales
      • temporary
      • AU$52.54 - AU$52.54, per hour, Super & discounts to leading retailers
      • full-time
      PositionRandstad are sourcing for a Help Desk Officer to work with our Government Client here in Newcastle on a full time 6 month contract starting ASAP.Primary purpose of this positionThe Help Desk Officer provides technical and procedural support to internal and external business partners in the use of DRIVES. The position holder also analyses, investigates and resolves system and application problems and identifies anomalies associated with enhancements to the DRIVES system.Key accountabilitiesProvide efficient on-line support to DRIVES users, operations staff, corporate staff, contact centre and external stakeholders by logging, investigating and diagnosing operational problems and providing resolution or, where necessary, referring them to the responsible areas and monitoring progress to resolutionParticipate in and provide advice on procedural and operational matters to project teams to facilitate customer service and assist in the development of temporary or final resolution of identified problems resulting from DRIVES enhancements or minor emergencies affecting continuous operational viability of the systemMaintain the Problem Logging system to ensure that appropriate management areas are advised of any trends identified in providing assistance to DRIVES users as well as ensuring consistency of practice and high level customer service.Maintain the Drives Security Management System for internal and external customers that access the DRIVES system to support the access of authorised users only. Maintain access for external customers that access DRIVES24Provide support to external business partners interfacing with DRIVES by investigating and resolving operational problems, providing support, advice or, where necessary, referring to the responsible area and monitoring progress to resolutionWhat you will need to succeedKnowledge of DRIVES or DRIVES24 database is essentialRecent Government experience where legislation underpinned your roleCustomer service / help desk experienceKnowledge of registration, licensing and motor registry policies and procedures.Experience in motor registry or similar environment particularly with hands on use of DRIVES.Excellent oral and written communication, telephone and interpersonal skills including the ability to simply and logically explain policies and procedures.Ability to work within a team environment with a high degree of initiative and flexibility.High degree of problem-solving skills with an ability to analyse complex issues and make sound recommendationsWhat to from herePlease submit your resume in WORD FORMAT to progress. For further questions please contact Samantha at Samantha.Tuinukuafe@Randstad.com.au DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVESRMS RMS RMS RMS RMS RMS RMS RMS RMS RMSAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      PositionRandstad are sourcing for a Help Desk Officer to work with our Government Client here in Newcastle on a full time 6 month contract starting ASAP.Primary purpose of this positionThe Help Desk Officer provides technical and procedural support to internal and external business partners in the use of DRIVES. The position holder also analyses, investigates and resolves system and application problems and identifies anomalies associated with enhancements to the DRIVES system.Key accountabilitiesProvide efficient on-line support to DRIVES users, operations staff, corporate staff, contact centre and external stakeholders by logging, investigating and diagnosing operational problems and providing resolution or, where necessary, referring them to the responsible areas and monitoring progress to resolutionParticipate in and provide advice on procedural and operational matters to project teams to facilitate customer service and assist in the development of temporary or final resolution of identified problems resulting from DRIVES enhancements or minor emergencies affecting continuous operational viability of the systemMaintain the Problem Logging system to ensure that appropriate management areas are advised of any trends identified in providing assistance to DRIVES users as well as ensuring consistency of practice and high level customer service.Maintain the Drives Security Management System for internal and external customers that access the DRIVES system to support the access of authorised users only. Maintain access for external customers that access DRIVES24Provide support to external business partners interfacing with DRIVES by investigating and resolving operational problems, providing support, advice or, where necessary, referring to the responsible area and monitoring progress to resolutionWhat you will need to succeedKnowledge of DRIVES or DRIVES24 database is essentialRecent Government experience where legislation underpinned your roleCustomer service / help desk experienceKnowledge of registration, licensing and motor registry policies and procedures.Experience in motor registry or similar environment particularly with hands on use of DRIVES.Excellent oral and written communication, telephone and interpersonal skills including the ability to simply and logically explain policies and procedures.Ability to work within a team environment with a high degree of initiative and flexibility.High degree of problem-solving skills with an ability to analyse complex issues and make sound recommendationsWhat to from herePlease submit your resume in WORD FORMAT to progress. For further questions please contact Samantha at Samantha.Tuinukuafe@Randstad.com.au DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVES DRIVESRMS RMS RMS RMS RMS RMS RMS RMS RMS RMSAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Our client, a large global organisation, is growing their support team and as such are looking for 2 Service Desk / Help Desk support analyst for an initial 10 month contract based in wollongong. This position will see you providing both Phone and email support to clients within the technology space.We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills.Skills / Responsibilities:Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a large global organisation, is growing their support team and as such are looking for 2 Service Desk / Help Desk support analyst for an initial 10 month contract based in wollongong. This position will see you providing both Phone and email support to clients within the technology space.We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills.Skills / Responsibilities:Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • full-time
      We are looking for an IT Support consultant, with Financial Services experience to provide Level 2/3 support for a growing company. This role, based in Sydney will see you working with an upcoming company within the financial services sector. You will providing Application and Infrastructure support to internal users in a position that has a clear growth path. The right people for this position must have previous experience working within Financial Services in addition to the following skills:Level 2/3 Support experienceStrong windows 10Office 365Windows Server experienceIdeally some SQL skillsExperience with Jiraknowledge of servers and networking across multiple sitesThis role requires a strong communicator with excellent customer facing skills.If you are looking for your next challenge, then please submit your resume using the link below and a consultant will contact you with further details At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are looking for an IT Support consultant, with Financial Services experience to provide Level 2/3 support for a growing company. This role, based in Sydney will see you working with an upcoming company within the financial services sector. You will providing Application and Infrastructure support to internal users in a position that has a clear growth path. The right people for this position must have previous experience working within Financial Services in addition to the following skills:Level 2/3 Support experienceStrong windows 10Office 365Windows Server experienceIdeally some SQL skillsExperience with Jiraknowledge of servers and networking across multiple sitesThis role requires a strong communicator with excellent customer facing skills.If you are looking for your next challenge, then please submit your resume using the link below and a consultant will contact you with further details At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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