14 jobs found for Client Services

Randstad are currently seeking a standout client services officer to join a leading provider in the banking and finance industry on a permanent full time basis. About your roleYou will have a passion for the financial industry, while ensuring you drive an outstanding experience to all customers and clients while delivering accurately on the products and services. You will be working in a large contact centre environment servicing clients across Australia and New Zealand, taking inbound calls with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to:Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customers get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision process About you: 1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multitask Applications If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and click apply now. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Client Services Coordinator Newcastle Full time Permanent Role Administration Your new employerRandstad has partnered with a leading Newcastle based Accounting firm who truly values its people, from employees to clients. Their mission is to be “raw and real” and to be there every step of the way as their clients reach their true potential.With a focus on health and wellbeing, training and development and flexibility, this could be the perfect opportunity if you are looking to grow and evolve with a successful Accounting Firm. What will you be responsible for?As a Client Services Coordinator you will support a team of Managers organise and maintain a busy workload. This involves working with their diverse customer base to answer enquiries, scheduling appointments whilst attending to a variety of administrative functions.About youExperience as an administrator/coordinator in a professional services environment You’re passionate about the client experience and value the importance of customer serviceOrganised, agile and adaptable to changeThrive in a busy, dynamic environmentYou have the microsoft Office Suite Package down patHow to apply:If this sounds like you, please click on apply or email your resume to celia.luis@randstad.com.au. Alternatively you can call us on 02 40327350 for more information and a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is recruiting for a full time Client Services Coordinator to join a high performing accounting firm on the Gold Coast.To be successful for this role you will not only pride yourself in excellent customer service to clients, you will be confident in keeping their front office and workflow operations organised, efficient and smooth Key responsibilities - Respond to all general enquiries, appointments, payments and invoicing accordinglyBuild rapport with clients and ensure you deliver exceptional experiences that will nurture relationshipsProvide office support to the office manager Schedule appointments when requiredDocument and log daily recordings for senior management to reviewGeneral administration duties including reception and secretarialResponsible for explaining the company and seizing opportunities to sell their services wherever possibleResponsible for planning events both internally and offsiteIdeally you will have - Experience within a professional services environmentProficient with office suite including Outlook, Word and ExcelProfessional with exceptional customer serviceEffective communicator and people focusedAble to work independently with minimum directionStrong time management skillsCertificate in administration, business management would be an asset If you are suitable for this role do not miss out and apply today! For any questions or enquiries, please make contact via email on seth.taylorsmith@randstad.com.au or via phone on 07 3100 7056At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Entry Level Banking Your new companyJoin one of Australia’s largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new customer service expert!Your new roleAs a Customer Service Representative your key contribution will be to provide top notch customer service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. Some of your responsibilities will include:Answering customer queries via phone and email ensuring a timely, accurate and quality responseProviding resolution to all technical queries and account management information on servicesIdentifying queries which require additional attention and implementing appropriate procedures to enhance customer confidenceEnsuring accurate information is recorded within their CRM SystemContributing to the development of new ideas Performing administrative duties to support the provision of service deliveryYour skills and experienceIdeally you will have at least 1 year’s customer service experience from the retail or hospitality industryYou have the natural ability and desire to help others and are passionate about providing excellent serviceStrong written and verbal communication skills should be second nature to youYou are known for your attention to detail, time management and resilienceYour benefitsNo weekend work - you will be on a rotating roster Mon - Fri between 8am - 8pmFlexible working: work from home as well as from the officeAn additional day of birthday leave + 2 volunteer days + 3 days over XmasFree coffee and a massage in the office once a monthAbility to earn monthly bonusesYou will love working with them!Your next stepDoes this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra.sadaka@randstad.com.au or on 02 8095 1752.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work in July based in Knox Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyLocated in Wantirna, this is one of Australia’s Big 4 banks. This organization is promoted for the level of support it provides their employees, their impact and safekeeping of the wider community and their dedication to providing opportunities to their customers to meet their financial goals. They truly believe in developing and supporting their people to help build a team to drive change for their customers and the wider community. Your New Role You will be a passionate and motivated individual, who loves to get into the detail. You will be able to work autonomously to help support customers by building strategies and implementing them across the customer base to assist with resolving issues regarding their credit card matters.In this role you will be able to use your customer service experience, whilst being adept in line with the bank’s policies and procedures. There are multiple opportunities to join an exciting and supportive team.How you will contributeWorking with the team to handle customer calls regarding credit card queriesStrong attention to detail ensuring excellent record managementCollect, analyze and model data to develop and enhance detection strategiesMaintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximize efficiency and minimize risk to the Group and its employeesWhat you will bring to the teamExperience in a customer centric role be highly regarded Banking experience is desirable but not essential You will have the ability to work autonomously and efficientlyYou will have strong administrative skills along with the ability to work efficiently with multiple systemsYou will be resilient and have excellent ability to communicate both verbally and digitally Training and InductionTraining will be full time hours for the first 8-10 weeks and this will be located in the city. After training once you’re proficient in your role, it will be a hybrid environment of 2 days in the office and 3 days from home. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your familyIf you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to artemis.rohanian@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates who have unlimited working rights and a minimum of 1 year visa validity, will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Client Services Coordinator Newcastle Full time Permanent Role Administration Your new employerRandstad has partnered with a leading Newcastle based Accounting firm who truly values its people, from employees to clients. Their mission is to be “raw and real” and to be there every step of the way as their clients reach their true potential.With a focus on health and wellbeing, training and development and flexibility, this could be the perfect opportunity if you are looking to grow and evolve with a successful Accounting Firm. What will you be responsible for?As a Client Services Coordinator you will support a team of Managers organise and maintain a busy workload. This involves working with their diverse customer base to answer enquiries, scheduling appointments whilst attending to a variety of administrative functions.About youExperience as an administrator/coordinator in a professional services environment You’re passionate about the client experience and value the importance of customer serviceOrganised, agile and adaptable to changeThrive in a busy, dynamic environmentYou have the microsoft Office Suite Package down patHow to apply:If this sounds like you, please click on apply or email your resume to celia.luis@randstad.com.au. Alternatively you can call us on 02 40327350 for more information and a confidential discussion.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with a reputable client within the technology and software industry. The organisation is renowned and utilised by many large businesses and franchises across the globe for their provision of workforce management IT solutions.Working within a team environment and reporting to the Team Leader of Client Services; you will be responsible for providing high quality customer service to both clients and system users. Your phone manner will be professional, friendly and focused on upselling products and solutions as well as resolving customer queries in a timely fashion in alignment with excellent customer service and QA policies and procedures.This position would suit a customer service focused individual with experience or high interest in technology and software solutions and ability to upsell products based on the identification of customer needs.In order to be successful you will possess:Strong Call Centre experienceConfidence in recommending productsExcellent verbal and written communicationExperience or high interest with IT software products and solutionsPriority-setting and multi-tasking skillsIntermediate Microsoft Office skillsAs the successful client services officer, you will:Support customers via phone and emailAssist team and clients with general administrative tasksAdhere to call-quality processesProvide product solutions and recommendationsBuild rapport and relationships with key clientsDrive your own knowledge of WHS and business IT productsIf you feel your skills match the above criteria please attention your CV in MS Word format to Sarah-Jane Turner and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working closely with our State and Federal Government Clients on various roles, available now.If you are looking to use your advanced skills every day to assist with team requirements, we want to hear about you!About the role:Providing first point of contact to Clients at the front counterAssisting with enquiries, processing paperwork and entering data into the systemTrouble shooting, addressing difficult enquiries and providing informationProcessing and administration duties as requiredAbout you:Friendly, professional demeanour with a good work ethicAbility to be flexible with changing demands and increased peak periods Great communication skills Previous experience in Customer service and administration is highly desiredAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is recruiting for a full time Client Services Coordinator to join a high performing accounting firm on the Gold Coast.To be successful for this role you will not only pride yourself in excellent customer service to clients, you will be confident in keeping their front office and workflow operations organised, efficient and smooth Key responsibilities - Respond to all general enquiries, appointments, payments and invoicing accordinglyBuild rapport with clients and ensure you deliver exceptional experiences that will nurture relationshipsProvide office support to the office manager Schedule appointments when requiredDocument and log daily recordings for senior management to reviewGeneral administration duties including reception and secretarialResponsible for explaining the company and seizing opportunities to sell their services wherever possibleResponsible for planning events both internally and offsiteIdeally you will have - Experience within a professional services environmentProficient with office suite including Outlook, Word and ExcelProfessional with exceptional customer serviceEffective communicator and people focusedAble to work independently with minimum directionStrong time management skillsCertificate in administration, business management would be an asset If you are suitable for this role do not miss out and apply today! For any questions or enquiries, please contact seth.taylorsmith@randstad.com.au or 07 3100 7056At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Client Services OfficerAbout the companyThis is one of the best clients that we have worked with in the SA Market. Our client has the size, structure and resources to provide a great opportunity for you. They are now looking for a client services professional to join their team in the following role:About the roleJoining a large, diverse and friendly team, your primary objective is to ensure a smooth client experience throughout the financial planning process. Your relevant industry knowledge and understanding of the tasks required will contribute to maintaining the high standard of client service that the team is known for. Excellent communication skills, both written and verbal, will help to achieve this aim. A working knowledge of Xplan is preferred, though candidates with limited exposure can be provided with support and training.Skills and experienceIf you have acquired relevant skills through any of the following businesses then you should consider applying for the role:Financial planningManaged fundsXplan & associated workflow documentsSuper and insuranceTo be successful you will be able to demonstrate an understanding of the financial planning process that you will be responsible for, in addition to a friendly, confident and team-focussed mindset. This role is open to candidates at all stages of their career.CultureThis is a business that truly lives its values and prides itself on making both their staff and their clients feel valued. Flexibility with start and finish times can be discussed at interview. BenefitsThe current role includes salary and superannuation (range indicated adjacent to the advert). How to applyClick the 'apply for this job' button adjacent to this advert or call Shaun Mansell from Randstad during business hours on 08 8468 8037 for an initial (confidential) discussion. Thank you.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Entry Level Financial ServicesYour new companyJoin this leading investment company on their journey to help their customers achieve financial freedom and success. Their vision of being Australia’s first choice for private wealth and investment savings is supported by their drive of simplifying and transforming processes as well as their focus on their people. They celebrate uniqueness and encourage and support you to be your best self every day which is one of the reasons why people love coming to work with them. Your new roleThis position exists to make customer’s lives easier. You will be using your top notch customer service skills when speaking to customers to assist them with their queries. Each and every interaction will be a world class customer experience because of YOU!Some of your responsibilities will include:Answering customer queries via phone and email, always focusing on the customer’s needsBeing the first point of contact for all general queriesEnsuring that customer requests are actioned within set time frameYour skills and experienceIdeally you will have prior customer service experience from any industryYou will have the natural ability and desire to help others as well as building trusting relationshipsStrong written and verbal communication skills should be second nature to youYou thrive on working in a high volume and fast paced environmentYou’re known for your ability to emphasise, be compassionate and professionalYour benefitsNo weekend work: core working hours are between 9am-5pm Mon-Fri onlyBeautiful office & water views in a convenient CBD locationFlexible working arrangements: WFH as well as from the officeIn depth upfront training will be provided as well as ongoing coaching and support to develop your skill setA vibrant, energetic workforce with lots of fun initiatives You will love working with them!Your next stepDoes this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on rosie.makin@randstad.com.au or on 02 8215 1036.If this job isn't quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career or you may like to check out our other current vacancies on https://www.randstad.com.au/job-seekers/.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Overview Work for a prestigious private wealth management firm on a 3 month project. Day to day this role will see you handling client enquiries via phone and email, updating details and assisting with other operation teams as required. This role will suit a graduate or financial services professional with excellent administration and communication skills Day to day responsibilities:Respond to client emails and calls across cash trust accountsAction clients requests within SLA'sUpdate and maintain client filesManage client data through Excel and SalesforceManage account closure processKey RequirementsExcellent written and verbal communication skillsPrevious experience working within a professional financial service environment or recent graduateAbility to work independently and as part of a teamIntermediate to advance Excel skillsAvailable for an immediate startTo Apply If this sounds like the opportunity you have been waiting for, please follow the links to apply online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

OverviewThis is an exciting opportunity to join one of Australia's leading retail superannuation and investments platforms, working within their high performing team delivering a superior service across the business. Day to day this role will see you managing calls and emails, servicing and supporting Advisers and members in relation to the platform. Key responsibilities: Respond to enquiries received via phone and email in a timely mannerProvide proactive platform navigation to Advisers and their support staffHandle enquiries relating to insurance in superManage and investigate any escalated issues to ensure resolution within SLA’sBuild strong internal and external working relationships with key stakeholdersUpdate and maintain all records Key Requirements: Previous experience working in customer service is essentialPrevious experience working in a phone based role or financial services will be highly regarded Excellent communication skills written and verbal A passion for going above and beyond and being solution focused A drive to learn and progress within the financial services sector Further DetailsAvailable to attend a virtual engagement centre Friday 10th June AM If successful available to commence work 20th June Available to work on a roster Monday - Friday between 8am-6pm Available to work in the office in Hawthorn East until fully trained then a hybrid working environment To ApplyIf this sounds like the opportunity you have been waiting for and you meet the above selection criteria, please follow the links to apply online or contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.