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clear all- Service Desk Manager is currently required for a 12 months fixed term assignment to join a leading education institution. You will be required to lead/ motivate a team of 5 Service Desk Analysts as well as report on KPIs to senior management. You will also be required to perform the following:Lead the Service Delivery team and monitor performance against targets and service standards Lead and manage monthly Operations Reporting with organisational areas across the Institute. Identify improvements to processes and take corrective action to ensure service standards are met and improved. Develop and implement appropriate client service standards in relation to information and communications technology support services Ensure compliance with the service standards relating to the provision of information and communications technology solutions support and investigate and rectify any instances of non-compliance Deliver timely reporting of service metrics including monthly ITS performance reporting Manage the purchasing and asset tracking of information and communications technology (ICT) goods and services. Contribute to the development of ITS plans, budgets, systems, policies and procedures to ensure compliance and exemplary practice Provide leadership to the Service Delivery team, especially in relation to communicating, upskilling and supporting them as part of service changes, new solutions and other practices within ITS To be successful in this position you will be an experienced Service Desk Manager who has lead IT Support teams. You will also have exceptional experience across service and customer delivery and be familiar with ITIL processes. Excellent communication, leadership and stakeholder engagement skills are a must. ITIL certificate would be an advantage. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Service Desk Manager is currently required for a 12 months fixed term assignment to join a leading education institution. You will be required to lead/ motivate a team of 5 Service Desk Analysts as well as report on KPIs to senior management. You will also be required to perform the following:Lead the Service Delivery team and monitor performance against targets and service standards Lead and manage monthly Operations Reporting with organisational areas across the Institute. Identify improvements to processes and take corrective action to ensure service standards are met and improved. Develop and implement appropriate client service standards in relation to information and communications technology support services Ensure compliance with the service standards relating to the provision of information and communications technology solutions support and investigate and rectify any instances of non-compliance Deliver timely reporting of service metrics including monthly ITS performance reporting Manage the purchasing and asset tracking of information and communications technology (ICT) goods and services. Contribute to the development of ITS plans, budgets, systems, policies and procedures to ensure compliance and exemplary practice Provide leadership to the Service Delivery team, especially in relation to communicating, upskilling and supporting them as part of service changes, new solutions and other practices within ITS To be successful in this position you will be an experienced Service Desk Manager who has lead IT Support teams. You will also have exceptional experience across service and customer delivery and be familiar with ITIL processes. Excellent communication, leadership and stakeholder engagement skills are a must. ITIL certificate would be an advantage. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
