project support officer.

About the Role

A leading government department is seeking an experienced Project Officer to join its ICT Support Services team. This exciting role offers the opportunity to support high-impact, ICT-enabled projects across a complex and diverse operating environment. The successful candidate will play a key part in ensuring project efficiency and smooth execution by supporting Project Managers and cross-functional teams.

Key Responsibilities

• Provide day-to-day project administration support using standardised tools and methodologies.
• Support project planning, tracking, scheduling and documentation aligned with strategic objectives.
• Conduct research, data analysis, and information collation to assist decision-making and reporting.
• Draft and maintain reports, spreadsheets, and planning documentation using standard office software.
• Organise stakeholder meetings, workshops, and forums—including room bookings, agendas, and minute-taking.
• Prepare project board packs and maintain project registers and documentation.
• Assist in capability uplift initiatives by developing supporting resources.
• Lead product readiness activities, including communications, documentation, and training.
• Log and track support incidents via the department’s helpdesk ticketing system.
• Maintain transparency across stakeholders with clear communication on progress and outcomes.

Ideal Candidate – Knowledge, Skills & Attributes

• Proven ability to prioritise tasks, meet deadlines, and manage competing priorities in a high-demand environment.
• Excellent verbal and written communication skills with strong stakeholder engagement experience.
• Demonstrated experience in ICT-enabled project environments.
• Sound knowledge of project lifecycle and use of project management tools.
• Background or interest in product management and/or AI technologies is desirable.
• Ability to work independently and collaboratively as part of a high-performing team.

Mandatory Requirements

• Previous experience supporting ICT projects in a complex or government environment.
• Proficiency in project management tools and understanding of governance, cost management, and reporting.
• Able to meet contractual requirements including on-site work for initial onboarding and notice periods.
• Must be available to commence work within the required timeframe.
• Willingness to undergo and provide a valid Criminal History Check.

SFIA Level 3 Capabilities (Desirable)

• Project Support (PROF) – planning, scheduling, tracking and reporting project progress.
• Business Administration (ADMN) – organising documentation, coordinating meetings, and guiding on administrative processes.
• Cost Management (COMG) – monitoring and reporting on project costs, supporting cost-saving initiatives.

Why Join This Team?

• Be part of a large-scale digital transformation program that impacts education delivery across the state.
• Work in a supportive and collaborative environment with opportunities to upskill and grow.
• Flexible work arrangements (with initial on-site requirement).
• Be involved in impactful, meaningful work that directly benefits Queensland communities.

How to Apply

If you're a driven and organised professional ready to contribute to meaningful projects, click Apply Now with your current CV and a brief cover letter outlining your suitability for the role.

Or contact me on the below:

shauna.lawlor@randstaddigital.com.au

0429 531 430

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.