Professional Support Officer, Homeless Hotline (AO2)
Flexible Part-Time, Non-Permanent Roles
Salary: Competitive
Location: Garden Square – Upper Mt Gravatt, Brisbane
About the Roles:
The Homeless Hotline is a vital 24/7 information and referral service for individuals experiencing or at risk of homelessness. As a Professional Support Officer, you will be part of a dedicated team within the Contact Centre, providing crucial telephone-based support.
We are seeking two flexible part-time Professional Support Officers to join our team.
Applicant 1 Shift Schedule:
- Saturday: Full day shift (7 hours 15 minutes)
- Sunday: Full day shift (7 hours 15 minutes)
- Monday: Day shift (5 hours)
Applicant 2 Shift Schedule:
- Saturday: Full day shift (7 hours 15 minutes)
- Sunday: Full day shift (7 hours 15 minutes)
- Wednesday: Day shift (5 hours)
Your Responsibilities:
- Deliver telephone-based human/community information and referral services to members of the public.
- Conduct best practice, culturally appropriate initial assessment and provide appropriate referrals for clients into government and non-government support services.
- Maintain accurate client records to assist accountable and high-quality referral outcomes.
- Develop referral networks to increase support options for clients.
- Assist in the development of team goals, strategies and work plans to improve service delivery outcomes and efficiency of the Homeless Hotline Service.
- Provide information, training and coaching to internal stakeholders.
About You:
To thrive in this role, you will need to demonstrate the following:
- High-level communication skills to build productive working relationships with stakeholders and clients.
- A high level of personal resilience and your ability to support and lead others in building resilience.
- An understanding of the issues faced by people who are experiencing homelessness or at risk of homelessness, including their information and support needs with the ability to apply a framework for practice to rapidly problem-solve complex client issues.
- Experience in coaching, training and provision of professional advice to others.
- Commitment to see that goals are achieved.
- Ability to work on a shift work roster.
We value and respect differences and the diversity of thought and experiences all our people bring. We encourage applicants of all genders, ethnicities, ages, languages, sexual orientations, disabilities, and family responsibilities to apply. We recognise and celebrate that everyone is unique and we are looking to find the eligible person best suited to the role. In deciding who is best suited, we may consider the skills, experience, qualifications, knowledge and behaviours/personal qualities you would bring, your potential future contribution to the department, and how you may contribute to workforce diversity objectives.
Qualifications and Conditions:
- Possession of a degree in Social Work or the Behavioural Sciences from a recognised tertiary institution is mandatory.
Pre-employment Checks:
- Consent will be requested to undertake a criminal history check prior to any offer of employment.
- Other checks may be undertaken prior to any offer of employment being made, including: serious discipline history declaration and proof of eligibility for employment in the public sector.
How to Apply:
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