My client is a dynamic, South Australian owned business that prides itself on delivering exceptional services to their clients.
Are you someone who thrives on leading a high-performing team and has a knack for problem-solving? Do you have a solid understanding of the construction or building materials industry? If so, we want to hear from you.
An opportunity exists for an outstanding Customer Service Manager to be part of a successful team within a fast paced environment on a full time basis.
Duties and responsibilities:
- Set and uphold high customer service standards
- Proven experience in leading teams
- Supervise and support your team to ensure targets are met
- Experience with the creation and maintenance of internal reports
- Being the first point of contact for your team for general enquiries, complex issues and any escalations
- Ability to manage large workloads in both emails and phone calls
- Upholding customer service standards to exceed customer expectation
- Ability to plan and implement new processes to increase service levels and productivity
- Proven experience managing teams to provide feedback, conduct one on ones and coaching as required
The successful applicant must have:
- Strong customer service skills
- Proven experience as a team leader or manager
- Demonstrated experience in leading, coaching, motivating and developing employees
- Ability to prioritise and be problem solution focused
- Strong planning and organisational skills
- Ability to remain calm under pressure
- Experience of adapting positively to frequently changing work practices and needs
- Industry knowledge - building and construction or logistics experience is highly desirable
If you are a highly organised and proactive individual looking to make a significant impact in an exciting company with a great culture, please don’t hesitate to send through your resume so that I can talk to you!
If the position is not quite right and you are on the hunt for your next opportunity within the Mining, Engineering, or Trades & Construction industries LET'S CONNECT!
... If you are interested in applying for the role, please click the apply now button.
For further information or to answer any questions, please contact Fiona Bremner on 08 8468 8080 or email fiona.bremner@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
