Are you an upbeat, tech-savvy communicator looking to kickstart a career with a global financial leader? We are seeking Client Service Consultants for a Level 1 role based in Melbourne.
This isn't your average call centre role. While you will handle some calls, you will be a Live Chat Specialist, managing up to three customer conversations simultaneously. We are looking for people from diverse backgrounds—whether you come from retail, front-of-house, reception, or hospitality—if you have exceptional communication skills and a passion for people, we want to hear from you.
The Package & Perks
Salary: $81k inclusive of superannuation
Career Growth: Strong internal mobility pathways into Home Loans, Wealth, Fraud, or Credit Operations after 18 months.
Office Culture: Join a friendly, high-performing team in a modern Melbourne CBD office.
The Work Model
First 100 Days: Full in-office attendance to ensure you are fully supported through your training and induction.
Post-100 Days: Move to a Hybrid Model (3 days in office / 2 days WFH).
The Roster: Initially 9am–5pm, moving to a rotating roster (Monday–Friday, 8.5-hour shifts between 8am and 8pm).
What You’ll Be Doing
As the first point of contact for retail banking customers, you will:
Master the Chat: Manage multiple live chat windows, providing clear, concise, and empathetic responses.
Problem Solve: Handle enquiries regarding transaction/savings accounts and general banking needs.
Multi-Task: Transition between live chat, phone calls, and email seamlessly.
Stay Agile: Adapt to frequent product and system changes in a fast-paced environment.
Own the Outcome: Identify risks, escalate technical issues, and ensure every customer feels valued.
What We Are Looking For
Communication Powerhouses: You have a high level of written accuracy and can explain complex things simply.
Resilience: You thrive under pressure and enjoy working towards KPIs.
Critical Thinkers: You don't just follow a script; you ask insightful questions to find the best solution.
Career Stability: We value candidates who can demonstrate commitment to their previous roles.
Motivation: You are genuinely excited about a long-term career in the financial services sector.
How to Apply
If you are a motivated professional with a "customer-first" mindset, please APPLY NOW!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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