- Newly created role - Hospitality Manager
- Relocation Assistance Offered (Accommodation in Port Stephens)
- Opportunity to make an impact and join at a time of positive change
Our client is a leading aged care provider committed to delivering exceptional care and services to their residents. Their vision is to be the most trusted provider of aged care services in their community, and their purpose is to partner with their community to provide safe, respectful, and personalised care. They foster a vibrant environment where their values of Compassion, Accountability, Respect, Excellence, and Community are at the heart of everything they do.
About the Role:
We are seeking a dynamic and experienced Hospitality Manager to lead and oversee their Cleaning, Laundry, and Servery teams. In this pivotal role, you will be responsible for the day-to-day management and delivery of hospitality services across their Residential Care Business Unit, ensuring an excellent resident experience and compliance with Aged Care sector standards.
This is a fantastic opportunity for a motivated individual to make a real impact. They are undergoing positive change, and they need someone to take ownership, bring their expertise, and help them elevate their hospitality services to the next level.
Key Responsibilities:
- Oversee the day-to-day operations of the Laundry, Cleaning, and Servery teams, including rostering and backfilling
- Manage team performance, including performance evaluations, identifying development areas, and addressing underperformance
- Ensure compliance with Aged Care sector standards
- Drive a culture of excellence in hospitality service delivery, with a strong focus on enhancing the dining experience for residents
- Establish and maintain a Quality Monitoring Framework to identify areas for improvement and track progress
- Manage and resolve hospitality-related complaints from residents and staff
- Facilitate the digitisation of Hospitality Services in conjunction with the Executive Manager
- Build strong relationships with your team and other colleagues to ensure excellent teamwork and productivity
- Contribute to the leadership team, attending daily start-up meetings and monthly team meetings
- Ensure accurate and timely rostering, timesheet management (using Emplive)
About You:
Our client is looking for a pragmatic and results-oriented leader with a strong personality, excellent work ethic, and a passion for delivering exceptional customer service. The ideal candidate will be flexible, resilient with strong leadership qualities.
- Must-haves:
- Proven experience in a hospitality or retail management role
- Strong people management and leadership skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Food Handling Certificate (or willingness to obtain)
- Flexibility, with the ability to prioritise workloads/
- Nice-to-haves:
- Understanding of the Aged Care Sector
- Awareness of WHS requirements, manual handling, and infection control.
Why work with them?
- Make a real difference: This is an opportunity to truly own the role and implement positive change in a supportive environment
- Supportive Culture: They have an open-door policy and a collaborative leadership approach
- Professional Development: They encourage and support ongoing training and development
- Relocation Assistance: To help with your transition, they offer temporary accommodation for up to 4 months
To Apply:
Please submit your resume and a cover letter outlining your suitability. Alternatively, for a confidential discussion please contact Elyse Connor on 0484 226 292
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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