fraud analyst.

• Shift Pattern: 7 working days within a 14-day period.

• Hours: 12-hour shifts (7:00 am – 7:00 pm), including working every second weekend.

• Work Arrangement: 100% Onsite (CBD Location near Southern Cross).

• Initial Training: 4–8 weeks of training conducted Monday – Friday, 9:00 am – 5:00 pm.

This is a critical opportunity to join a leading financial institution’s Command Centre to ensure the resilience of vital Payments infrastructure. You will serve as the first line of defense, proactively monitoring systems to identify, respond to, and recover from incidents before they impact service levels. This role is pivotal in maintaining Critical Operations Minimum Service Levels and strengthening end-to-end operational resilience through technical expertise and coordinated recovery efforts.

• Technical Systems Knowledge: A diverse understanding of technology systems.

• Enterprise Operations: Proven experience working within a large-scale, enterprise technology operations environment.

• Payments Expertise: Prior experience working within Payments is highly regarded.

• Education: Tertiary or post-graduate qualification in an area such as IT, Data Analytics, Business, or Risk Management.

• Operational Resilience: Ability to follow documented procedures for service recovery while maintaining accuracy under pressure.

• Proactive Monitoring: Actively monitor dashboards to ensure critical system stability and determine impacts to service levels.

• Incident Response: Action incident and change tasks, resolving issues at the first level where possible to prevent service escalation.

• Technical Recovery: Assist in coordinated recovery via technical phone bridges and escalate to senior management or specialized support teams when required.

• Continuous Improvement: Support automation and process improvement initiatives to enhance productivity and comply with CPS230 Critical Operations standards.

• System Maintenance: Participate in assigned system change and maintenance activities to ensure ongoing reliability.

• Collaboration: Cross-skill across functional areas to support wider Command Centre operations.

• Payments Operations (LT and EO Incident Response Managers)

• Global Operations and Incident Managers

• Support engineers across technology

• Third-party vendors and partners

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to nick.shannon@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.