dispute resolution specialist - banking & finance.

We are seeking a Dispute Resolution Specialist to join a leading, mission-driven national ombudsman. This is a rare opportunity to move away from the "profit-first" corporate grind and into a role where your decisions drive systemic change and social impact.

Working within the Banking and Finance stream, you will act as an independent adjudicator, resolving complex disputes between consumers/small businesses and their financial providers.

The Role

You won't just be "processing" files—you will be investigating, negotiating, and deciding. You will:

• Direct the Investigation: Review unresolved banking complaints, identifying exactly what information is needed to reach a fair conclusion.

• Negotiate Outcomes: Use your influence and ADR (Alternative Dispute Resolution) skills to help parties settle disputes without the need for a formal ruling.

• Draft Decisions: For cases that won't budge, you will write "Plain English" assessments and formal decisions that are legally sound and easy to understand.

• Drive Fair Outcomes: Apply the Banking Code of Practice and the National Credit Code to ensure the "little guy" gets a fair go while holding financial institutions to industry standards.

Focus Areas

• Lending & Credit: Mortgages, personal loans, and credit card disputes.

• Financial Hardship: Evaluating if banks have supported customers in times of vulnerability.

• Scams & Fraud: Investigating unauthorised transactions and digital banking security.

• Small Business: Navigating commercial loan disputes and guarantor issues.

About You

To thrive in this environment, you don’t need to be a "paper pusher"—you need to be a problem solver. We are looking for:

• Sector Expertise: A background in Retail Banking, Credit Law, Financial Hardship, or Debt Recovery.

• The "Plain English" Factor: You can take a complex financial mess and explain the solution in simple, human terms.

• Investigation Skills: You know how to "follow the money" and the evidence to find the truth of a matter.

• Resilience: You are comfortable having tough conversations with both distressed consumers and bank legal teams.

• Autonomy: You enjoy managing your own caseload while contributing to a high-performing, collaborative team.

Why Apply?

• True Flexibility: Industry-leading hybrid work arrangements.

• Purpose-Led Work: Every day you are solving real-world problems for everyday Australians.

• Career Growth: Deepen your expertise in financial law and dispute resolution in a supportive, high-intellect environment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.