debt collections officer (skip tracer).

Join a Team That Values People Over KPIs!

Are you ready to advance your collections career with a company that offers real stability and a genuinely positive work culture?

Our client, a highly reputable financial services firm in Chatswood, specialises in Commercial Collections within business finance, insurance and investments. They are looking for an experienced Debt Collections Officer to join their high-performing, yet relaxed, team. If you seek professional growth and a supportive, no-KPI environment, this is your next move.

What's On Offer?

• Competitive Salary Package: Generous base salary with superannuation.

• Positive Culture: A collaborative, down-to-earth team environment that values initiative, teamwork, and genuine customer care—not just metrics.

• Stability & Growth: Fantastic opportunity for long-term career progression and development support.

• Hybrid Work: Enjoy flexibility after your first week of training.

Your New Role

As a Debt Collections Officer, you will be responsible for managing a portfolio of overdue commercial accounts. A core function of this role will be skip tracing to locate customers, ensuring you can maintain a professional and empathetic approach while arranging payment solutions.

Key Responsibilities:

• Proactively contact customers regarding overdue accounts and expertly negotiate sustainable repayment arrangements.

• Manage a high volume of inbound and outbound collections calls with professionalism.

• Conduct skip tracing efficiently to locate customers and gather accurate contact information.

• Maintain accurate and detailed records of all communications in the database.

• Provide exceptional customer service and maintain positive client relationships throughout the collections process.

About You

The ideal candidate will have a well-established background in debt collection and skip tracing within a financial services environment.

You will possess:

• Proven experience in debt collection, specifically with skip tracing tools and techniques.

• Strong communication, negotiation, and problem-solving skills.

• Confidence in using collections databases and skip tracing resources.

• High attention to detail and excellent organisational skills.

• A positive and resilient attitude with a clear desire to grow within the company.

Ready to Apply?

If you're ready to take the next step in your already well established collections career and join a company that genuinely supports your development, we'd love to hear from you!

Please email your CV directly to olivia.king@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.